Michelle Taylor

Delivered ongoing patient education and health coaching telephonically and in face-to-face settings, adapting to different learning styles and cognitive levels. Created and customized care plans and educational tools to promote member engagement and support behavioral change.

Facilitated classroom-based and system-level training sessions for new clinical staff focused on electronic documentation, patient safety workflows, and compliance. Delivered engaging ILT modules and supported learners with varying levels of tech proficiency within Hospice tool.

Led onboarding, new hire, and remediation training for contact center and field nursing teams in both live and virtual environments. Designed training materials, post-training assessments, and user guides aligned with program goals and adult learning principles.

Designed and delivered curriculum-aligned clinical instruction and classroom theory lessons to ADN and BSN nursing students. Supervised and coached students in hospital settings; evaluated performance, critical thinking, and documentation.

Delivered training and support to 40+ pediatric hospitals on data reporting tools (Business Objects). Created user manuals and FAQs to support independent learning and minimize help desk inquiries.

This role contributed to foundational skills in patient and peer education, documentation systems, and interdisciplinary team collaboration. Full job details are available upon request.

This role contributed to foundational skills in patient and peer education, documentation systems, and interdisciplinary team collaboration. Full job details are available upon request.

This role contributed to foundational skills in patient and peer education, documentation systems, and interdisciplinary team collaboration. Full job details are available upon request.

This role contributed to foundational skills in patient and peer education, documentation systems, and interdisciplinary team collaboration. Full job details are available upon request.

This role contributed to foundational skills in patient and peer education, documentation systems, and interdisciplinary team collaboration. Full job details are available upon request.

This role contributed to foundational skills in patient and peer education, documentation systems, and interdisciplinary team collaboration. Full job details are available upon request.

Designed and delivered curriculum-aligned clinical instruction and classroom theory lessons to BSN nursing students. Supervised and coached students in hospital settings, evaluating performance, critical thinking, and documentation.

Designed and delivered curriculum-aligned clinical instruction and classroom theory lessons to ADN nursing students. Supervised and coached students in hospital settings, evaluating performance, critical thinking, and documentation.

Obtained a Bachelor of Science in Nursing from Rockhurst University/Research College of Nursing. This program provided a strong foundation in nursing principles and practices.