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Melvin Herrera

@melvinherrera

QA Automation Engineer at Flash who refactored E2E testing to Playwright and Appium.

Dominican Republic
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At Flash, I built and maintained end-to-end test suites in C# with Ranorex and TypeScript with Playwright and Appium, covering desktop, mobile, and hardware interfaces. I refactored the framework to Playwright and Appium to improve Apple ecosystem compatibility and maintainability.

As a Software Test Engineer, I designed API test suites for a high-traffic SMS SaaS platform and integrated automated tests into CI/CD pipelines. I also tested API reliability and security under peak concurrent load.

At Newtech, I moved from Software QA Analyst to Software QA Project Manager, authoring test plans and directing manual testing against acceptance criteria. Earlier, as a Linux System Administrator at Liquid Web, I maintained Linux hosting environments and deployed WordPress updates.

Experience

Work history, roles, and key accomplishments

FL

Software QA Engineer

Flash

Jun 2022 - Jun 2026 (4 years)

Built and maintained E2E automated test suites in C# (Ranorex) and TypeScript (Playwright/Appium) covering desktop, mobile, and peripheral hardware interfaces. Refactored the automation framework to improve Apple ecosystem compatibility and team maintainability.

CO

Software Test Engineer

Contractor

Aug 2021 - Jun 2022 (10 months)

Designed and executed API test suites for a high-traffic SMS SaaS platform, validating reliability and security under peak load. Integrated automated tests into CI/CD pipelines.

NE

Software QA Project Manager

Newtech

Feb 2021 - Aug 2021 (6 months)

Authored and maintained comprehensive test plans for 3 concurrent projects, defining scope and test strategy. Directed manual test execution and structured reporting pipelines for progress tracking.

AB

Software Helpdesk Support

Acquire BPO

Dec 2017 - Jan 2019 (1 year 1 month)

Provided software helpdesk support to customers.

Teleperformance logoTE

Workforce Analyst

Jul 2017 - Sep 2017 (2 months)

Analyzed workforce data and supported operational planning.

Teleperformance logoTE

Senior Customer Service Advisor

Feb 2017 - Sep 2017 (7 months)

Advised customers on products and services, resolving inquiries.

Teleperformance logoTE

Customer Service Representative

May 2016 - Feb 2017 (9 months)

Handled customer service requests and provided support.

Concentrix logoCO

Technical Support Specialist

Jun 2014 - May 2016 (1 year 11 months)

Provided technical support to customers, troubleshooting issues.

Education

Degrees, certifications, and relevant coursework

Boot.dev logoBO

Boot.dev

Backend Developer Path, Backend Development

2026 -

Currently enrolled in the Backend Developer Path (TypeScript) at Boot.dev, ongoing as of 2026.

Instituto Tecnológico de Santo Domingo INTEC logoII

Instituto Tecnológico de Santo Domingo INTEC

Bachelor of Science, Computer Science

2013 - 2014

Pursued a Bachelor of Science in Computer Science at INTEC from 2013 to 2014.

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