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Matthew Hicks

@matthewhicks

Marketing student at Appalachian State University with experience earning repeat business through personalized pet care.

United States

Message

At Matt’s Critter Care, I provide personalized care for multiple clients’ pets, follow detailed instructions, and keep clients updated on their pets’ well-being. I generate repeat business by consistently meeting expectations.

As a Stagehand at Stone Sings LLC, I produced high-definition recordings of live performances and handled audio and performance equipment. At DoorDash, I maintained a 4.86/5 customer rating and achieved its highest available Dasher status.

Experience

Work history, roles, and key accomplishments

Current

Pet Care Provider

Current

Matt's Critter Care

Aug 2016 - Present (10 years 1 month)

Managed long-term client relationships through reliable service and personalized care. Coordinated scheduling and provided pet-care services for multiple clients, including daily updates on pets' behavior and health.

Customer Service Customer Relationship Management Communication Skills Time Management Scheduling

Food Delivery Driver

DoorDash

Feb 2023 - May 2025 (2 years 3 months)

Maintained a 4.86/5 customer rating through reliable service and proactive communication. Achieved DoorDash's highest available Dasher status and delivered approximately 90% of orders ahead of estimated delivery times.

Customer Service Time Management Route Planning Communication Skills

Stagehand

Stone Sings LLC

Mar 2024 - Jun 2024 (3 months)

Produced high-definition video recordings of live performances while adjusting lighting and audio conditions. Set up, arranged, transported, and dismantled professional audio and performance equipment.

Videography Audio Equipment Lighting Event Setup