Open to opportunities

Maryam J

@maryamj

Operations Specialist focused on workflow management, process optimization, and quality/compliance across logistics, hospitality, and customer service.

Morocco

Message

What I'm looking for

I’m looking for an operations-focused role where I can optimize workflows, track KPIs, ensure compliance and quality, and coordinate cross-functional teams to improve efficiency and reliability.

I’m an Operations Specialist with a process engineering foundation and hands-on experience coordinating day-to-day operations across logistics, customer service, and hospitality. I’m known for being detail-oriented, highly organized, and comfortable in fast-paced environments where multitasking and structured execution matter.

In my current role as Office Manager for Transport OSB Express, I piloted an agency launch from setup through compliance, built operational infrastructure, and supervised daily operations end to end. I manage task assignment, parcel flow tracking, customer service, and internal coordination—while building and maintaining operational trackers and dashboards to monitor performance and surface blockers.

Earlier, I led quality and food safety work at White Beach Resort, ensuring hygiene and HACCP compliance, maintaining traceability and records, and turning audit findings into corrective action plans. I also coordinated across departments to keep standards consistent, producing regular reports and tracking quality indicators.

I’ve also supported operations through task routing and case-file management (Gramcom) and customer request processing (Webhelp), and I’ve applied structured documentation and ISO-focused quality practices during my earlier Quality, Health & Safety Manager experience. I bring strong reporting and KPI discipline, plus practical process improvement methods like 5S, Lean principles, and Six Sigma fundamentals.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Transport OSB Express

Sep 2024 - Present (1 year 9 months)

Piloted an agency launch from creation through administrative setup, authorizations, and compliance. Supervised daily parcel operations, customer service, reporting, and internal process improvements to increase operational efficiency.

Operations Management Administrative Procedures Compliance Management Logistics Coordination Parcel Tracking Customer Service Budget Management Dashboarding & Reporting Process Optimization

Digital Marketing Coordinator

Freelance

Oct 2022 - Aug 2024 (1 year 10 months)

Coordinated digital projects and campaign execution, monitoring performance metrics to optimize processes based on results. Managed social media/community channels and produced actionable, data-driven reports while maintaining structured delivery and workflow management.

Social Media Management Performance Metrics Data Analysis Workflow Management Project Coordination Actionable Reporting

Quality & Food Safety Manager

White Beach Resort

Oct 2021 - May 2022 (7 months)

Ensured compliance with hygiene and food safety standards using HACCP, managing traceability and quality record-keeping across all processes. Analyzed internal and external audits, implemented corrective action plans, and produced regular quality reports while coordinating documentation reviews and cross-department hygiene requirements.

audit analysis HACCP Food Safety Hygiene Compliance Audit Analysis Corrective Action Plans Traceability Quality Reporting Documentation Review Cross Department Coordination

Operations Support Advisor

Gramcom

Sep 2019 - Mar 2020 (6 months)

Managed task routing and follow-up across internal teams to ensure timely completion of customer service work. Maintained accurate customer records and documentation while processing case files and service requests with strong data accuracy.

Documentation Task Routing Customer Records Management Process Documentation Data Accuracy Case File Management Service Request Processing Follow up Coordination Information Management

Customer Service Representative

Webhep

Sep 2017 - Aug 2018 (11 months)

Processed and categorized incoming customer complaints and requests and routed them to appropriate teams
• Created and handled after sales service files
• Tracked request progress and updated statuses to support team visibility and reduce delays
• Managed Marketplace back office files

Customer Service Customer Support

Quality & H&S Manager

Saito Import-Export

Sep 2015 - Jun 2017 (1 year 9 months)

Updated the Quality Manual and HACCP approach to restart unit activity, ensuring quality assurance checks met ISO 9001 and HACCP compliance standards. Managed traceability documentation, operational control plans, compliance reporting, and risk prevention planning for audit-ready export files.

Quality Management HACCP ISO 9001 Quality Assurance Document Control Traceability Operational Control Plans Compliance Reporting Risk Prevention Regulatory Audits

Risk & Process Improvement Intern

CMCP – International Paper

Mar 2015 - May 2015 (2 months)

Identified and evaluated operational risks and non-conformities, documenting risk control procedures and process workflows for the production unit. Tracked corrective action plans and supported implementation follow-up using 5S to improve station organization and operational efficiency.

Quality Improvement