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Mark Danielle Ocampo

@markdanielleocampo

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Junior Business Systems Administrator with expertise in data management.

Philippines

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What I'm looking for

I am looking for a role that fosters growth and innovation in data management.

I am a dedicated Junior Business Systems Administrator with a Bachelor of Science in Computer Science from the University of Cebu. My experience at Smartsourcing, Inc. has equipped me with a strong foundation in data extraction, processing, and system administration. I have successfully handled requests from agents and ensured the optimization of business processes through effective data management.

Throughout my career, I have collaborated with various teams to enhance internal systems and improve data workflows. My role has involved maintaining data integrity and monitoring system workflows, which has significantly contributed to better reporting and decision-making within the organization. I take pride in my ability to troubleshoot system issues and provide effective solutions, ensuring that business operations run smoothly.

Experience

Work history, roles, and key accomplishments

Current

Junior Business Systems Administrator

Current

Smartsourcing, Inc.

Feb 2025 - Present (5 months)

Managed and processed agent requests via Freshdesk, ensuring business processes were optimized for efficiency. Maintained data integrity, monitored system workflows, and collaborated with teams to troubleshoot and improve internal systems.

Freshdesk System Administration Data Integrity Workflow Optimization Troubleshooting Process Improvement Collaboration

Business Systems and Intelligence Developer

Smartsourcing, Inc.

Dec 2024 - Dec 2024 (0 months)

Extracted and updated data for business reports and Power BI dashboards, fulfilling requests from various agents. Optimized data workflows to enhance reporting and decision-making, ensuring accuracy and consistency in BI systems.

Data Extraction Power BI Business Intelligence Workflows Data Reporting SQL Data Analysis

Information Management Intern

Smartsourcing, Inc.

Sep 2024 - Nov 2024 (2 months)

Assisted Business Systems and Analytics teams with data extraction and updating, supporting Power BI report generation. Contributed to ensuring data integrity and proper documentation, gaining practical experience in business intelligence tasks.

Data Extraction Power BI Data Integrity Documentation Business Intelligence Data Analysis Reporting

Education

Degrees, certifications, and relevant coursework

University of Cebu - Main Campus

Bachelor of Science, Computer Science

Activities and societies: Deans Lister for 1st - 2nd Semester ‘21 - ’22, 2nd Semester ‘22 - ‘23, and 3rd Semester ‘23 - ‘24.

Currently pursuing a Bachelor of Science in Computer Science. The curriculum covers core concepts and advanced topics in computing.

University of Cebu - Main Campus

TVL, Information and Communication Technology

Activities and societies: Graduated with High Honors in 2019-2020.

Completed the Technical-Vocational-Livelihood (TVL) program with a specialization in Information and Communication Technology. Gained practical skills relevant to the IT industry.

Abellana National School

Major, Computer Systems Servicing

Activities and societies: Received honors in 2016-2017 and 2018-2019.

Undertook studies with a major in Computer Systems Servicing. Developed foundational knowledge and practical skills in computer hardware and software maintenance.