Mark Danielle Ocampo
@markdanielleocampo
Junior Business Systems Administrator with expertise in data management.
What I'm looking for
I am a dedicated Junior Business Systems Administrator with a Bachelor of Science in Computer Science from the University of Cebu. My experience at Smartsourcing, Inc. has equipped me with a strong foundation in data extraction, processing, and system administration. I have successfully handled requests from agents and ensured the optimization of business processes through effective data management.
Throughout my career, I have collaborated with various teams to enhance internal systems and improve data workflows. My role has involved maintaining data integrity and monitoring system workflows, which has significantly contributed to better reporting and decision-making within the organization. I take pride in my ability to troubleshoot system issues and provide effective solutions, ensuring that business operations run smoothly.
Experience
Work history, roles, and key accomplishments
Junior Business Systems Administrator
Smartsourcing, Inc.
Feb 2025 - Present (5 months)
Managed and processed agent requests via Freshdesk, ensuring business processes were optimized for efficiency. Maintained data integrity, monitored system workflows, and collaborated with teams to troubleshoot and improve internal systems.
Business Systems and Intelligence Developer
Smartsourcing, Inc.
Dec 2024 - Dec 2024 (0 months)
Extracted and updated data for business reports and Power BI dashboards, fulfilling requests from various agents. Optimized data workflows to enhance reporting and decision-making, ensuring accuracy and consistency in BI systems.
Information Management Intern
Smartsourcing, Inc.
Sep 2024 - Nov 2024 (2 months)
Assisted Business Systems and Analytics teams with data extraction and updating, supporting Power BI report generation. Contributed to ensuring data integrity and proper documentation, gaining practical experience in business intelligence tasks.
Education
Degrees, certifications, and relevant coursework
University of Cebu - Main Campus
Bachelor of Science, Computer Science
Activities and societies: Deans Lister for 1st - 2nd Semester ‘21 - ’22, 2nd Semester ‘22 - ‘23, and 3rd Semester ‘23 - ‘24.
Currently pursuing a Bachelor of Science in Computer Science. The curriculum covers core concepts and advanced topics in computing.
University of Cebu - Main Campus
TVL, Information and Communication Technology
Activities and societies: Graduated with High Honors in 2019-2020.
Completed the Technical-Vocational-Livelihood (TVL) program with a specialization in Information and Communication Technology. Gained practical skills relevant to the IT industry.
Abellana National School
Major, Computer Systems Servicing
Activities and societies: Received honors in 2016-2017 and 2018-2019.
Undertook studies with a major in Computer Systems Servicing. Developed foundational knowledge and practical skills in computer hardware and software maintenance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Interested in hiring Mark Danielle?
You can contact Mark Danielle and 90k+ other talented remote workers on Himalayas.
Message Mark DanielleFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
