Maria de Fátima Semedo
@mariadeftimasemedo
I improve customer and administrative operations through accurate, guideline-driven support.
What I'm looking for
I've supported customers at Intelcia through phone and email, resolving issues while maintaining high quality standards and following detailed procedures.
I analyze customer documentation, process administrative requests accurately, and support industrial property services involving trademarks, patents, and design registrations. I focus on clear communication, compliance with internal guidelines, and customer satisfaction.
During my administrative and hospitality internship at Evidência, I supported daily operations, organized documentation, scheduled interviews, and coordinated candidate communication. I also assisted with reception, staffing requirements, operational planning, and confidential information.
I'm seeking remote opportunities in AI training, data annotation, AI evaluation, and operations, where I can apply my analytical thinking, attention to detail, and research skills.
Experience
Work history, roles, and key accomplishments
Customer Support Advisor
Intelcia
Provided customer support via phone and email while maintaining high quality standards. Analyzed customer issues and identified appropriate solutions following detailed procedures.
Education
Degrees, certifications, and relevant coursework
Francisco Simões Secondary School
High School Diploma, General Studies
Completed high school education at Francisco Simões Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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