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Lauretta Akilo

@laurettaakilo

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Customer support and administrative support professional with teaching, retail service, and digital content experience.

Nigeria

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What I'm looking for

I’m seeking opportunities in customer support, administration, operations, or virtual assistance.

At a private school in Lagos, I taught core subjects to Primary 6 pupils, supported learners with different needs, and prepared lessons. I also assessed academic progress and maintained classroom records.

As a Sales & Customer Service Assistant at a boutique in Lagos, I helped customers choose products and handled enquiries and purchases. I processed cash, POS, and bank-transfer payments, managed stock, and supported daily store operations.

Through independent digital marketing and content creation projects, I created and marketed a digital ebook and developed promotional content using Canva. I also managed social-media content and used AI tools to support content creation and productivity.

I’m a Bachelor of Arts in English graduate from Lagos State University, with training in virtual assistance and cybersecurity. I’m comfortable using Microsoft Word, Excel, PowerPoint, Google Workspace, Zoom, and Google Meet.

Experience

Work history, roles, and key accomplishments

Class Teacher

Private School

Jan 2024 - Jan 2026 (2 years)

Taught all core subjects to Primary 6 pupils and supported learners with different needs. Prepared lessons, assessed academic progress, and maintained classroom records.

Teaching Lesson Planning Classroom Management Communication Skills Organization Leadership Time Management Problem Solving

Sales & Customer Service Assistant

Boutique

Assisted customers with product selection, enquiries, and purchasing decisions. Processed cash, POS, and bank-transfer payments accurately and managed stock.

Customer Service Sales Payment Processing Stock Management Communication Skills Problem Solving