Looking for a job

Karthikeya Chintha

@karthikeyachintha

Message

Data analyst using SQL and Power BI to uncover sales patterns and customer segments in Chinook data.

India

Message

I analyzed the Chinook music store database in MySQL, examining sales, genres, and customer behavior. My analysis found that Rock drove 53.38% of USA sales and informed an ad-budget split across three new albums.

I also built an RFM segmentation model for all 59 customers and ran market basket analysis to identify product overlaps that could inform win-back campaigns and bundle pricing.

For an IT support ticket project, I analyzed 97,498 tickets in Excel, validating the dataset and building pivot models for workload, resolution speed, and satisfaction. I identified SLA risks and recommended targeted training for six underperforming agents.

During my internship as a Junior NOC Engineer at Ishan Teachnologies, I supported ISP NOC operations, monitored live network infrastructure, and assisted with customer connectivity troubleshooting under senior engineer guidance.

Experience

Work history, roles, and key accomplishments

Junior NOC Engineer

Ishan Teachnologies

Jan 2025 - Aug 2025 (7 months)

Completed a 7-month internship supporting ISP NOC operations, monitoring live network infrastructure and device health to maintain uptime above 90%. Assisted backend support with 20–25 tickets and coordinated with field teams on 30–35 on-site tickets, resolving HA link issues within 1–2 hours on weekdays.

Network Operations Network Topology Routing Switching Bandwidth Management Troubleshooting High Availability ISP Support

Education

Degrees, certifications, and relevant coursework

Newton School of Technology

Data Science Certification, Data Science

Ongoing Data Science Certification covering data analysis in SQL, Excel, and statistical modeling, with curriculum extending into Python and machine learning.