Open to opportunities

Kajal Mali

@kajalmali

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Enthusiastic Virtual assistant with experience in web development and customer service

India

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What I'm looking for

I am looking for opportunities that allow me to grow my skills in full-stack development and work in collaborative environments.

Enthusiastic and detail-oriented professional with 1.5 years of experience in PHP development, specializing in Laravel for backend solutions, and a strong foundation in customer care and support services. Skilled in developing and maintaining web applications, managing database operations, and writing clean, efficient code. Additionally experienced in delivering high-quality customer support through email, chat, and phone, ensuring customer satisfaction and operational excellence. Recently expanded technical skills to React.js with hands-on experience in a basic React project, and actively advancing frontend expertise through dedicated learning and practical work. Eager to contribute to dynamic teams with a unique blend of technical development and customer-focused service skills.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Unknown

Jan 2024 - Dec 2024 (11 months)

Handled customer inquiries via chat, email, and calls, ensuring prompt and professional responses. Assisted customers with order fulfillment, tracking, refunds, and issue resolution.

Customer Service Communication Problem Solving order fulfillment Team Collaboration

Junior Software Developer

KDK Software

May 2022 - Jun 2023 (1 year 1 month)

Developed responsive UIs and tested applications in a React.js environment. Implemented new features and functionalities using React.js and Laravel, created and integrated RESTful APIs, and maintained clean and scalable code using MVC architecture.

React Laravel RESTful APIs MVC MySQL Git Debugging Frontend Development Backend Development

Junior Web Developer

CodeBird Technology Pvt Ltd

Dec 2021 - Apr 2022 (4 months)

Integrated front-end applications with back-end services and databases. Wrote application code using React.js, JavaScript, HTML5, and CSS3, and developed backend code using PHP and Laravel.