Open to opportunities

Jordan McGown

@jordanmcgown

Message

Reliable administrative professional with 15+ years of experience.

United Kingdom

Message

What I'm looking for

I am looking for a stable office-based role that offers professional growth and a supportive company culture.

I am a reliable and hardworking individual with over 15 years of experience in office-based roles, excelling in both customer-facing and back-office environments. My recent decade of remote work across Southeast Asia has honed my adaptability and self-motivation, allowing me to thrive in diverse cultural settings. I am now back in the UK, seeking a stable office-based role that offers opportunities for professional growth.

In my most recent position as an Accounts/Office Admin at Deliveree, I managed daily financial accounts, ensuring accuracy in invoicing and reporting. I contributed to improving internal processes and provided troubleshooting support for website functionality. My ability to adapt to the fast-paced demands of a start-up environment has equipped me with strong problem-solving skills and the ability to work independently without direct supervision.

Previously, I served as an Onboarding Specialist at Toptal LLC, where I reviewed applicants' CVs and conducted structured onboarding sessions for freelancers. My experience as an English Teacher further developed my communication skills, enabling me to engage effectively with diverse learners. I am eager to bring my skills in administration, customer service, and problem-solving to a new role.

Experience

Work history, roles, and key accomplishments

Accounts/Office Admin, General Ops Support

Deliveree

May 2018 - Aug 2024 (6 years 3 months)

Managed daily financial accounts, including invoicing, reconciliation, and reporting, to support accurate business operations. Provided first-line troubleshooting for website and in-house app functionality, coordinating with tech teams to resolve issues and acting as a central point of contact for partners and customers.

Invoicing Reconciliations Data Entry Process Improvement Troubleshooting Customer Service Administrative Support Remote Collaboration

Onboarding Specialist, Recruitment

Toptal LLC

Mar 2015 - Apr 2018 (3 years 1 month)

Reviewed applicants' CVs, portfolios, and coding tests to verify experience and alignment with client needs. Interviewed and assessed prospective freelance tech professionals, collaborating with internal teams to match vetted freelancers with appropriate opportunities.

Technical Interviewing Onboarding Recruitment Remote Collaboration Data Management Talent Acquisition

English Teacher

DMM Eikaiwa

Feb 2014 - Mar 2015 (1 year 1 month)

Delivered one-to-one English lessons to Japanese students of all ages via video call, adapting teaching style to suit individual needs and language levels. Managed scheduling, lesson preparation, and reporting independently while working remotely across international timezones.

Video Conferencing Time Management

Education

Degrees, certifications, and relevant coursework

The Brooksbank School

GCSEs, General Studies

Completed General Certificate of Secondary Education (GCSEs) at The Brooksbank School in 2006. This qualification provided a broad academic foundation across various subjects.

The Manchester College

NVQ Level 2 Business Administration, Business Administration

Achieved NVQ Level 2 in Business Administration at The Manchester College in 2012. This qualification focused on practical business and administrative skills. Additionally, completed qualifications in English, Maths, and Science.

The Calderdale College

AAT Level 2 Accounting Certificate, Accounting

Obtained AAT Level 2 Accounting Certificate from The Calderdale College in 2013. This certification provided foundational knowledge in accounting principles and practices. Additionally, completed qualifications in History and Religion.