Open to opportunities

John Siordia

@johnsiordia

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Detail-oriented Full-Stack Software Engineer with a passion for innovation.

United States

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What I'm looking for

I am looking for a collaborative environment that values innovation and offers opportunities for professional growth.

I am a Full-Stack Software Engineer with a strong focus on the MERN stack, eager to leverage my technical skills and innovative thinking to create impactful applications. My diverse background includes experience in restaurant management, technical support, and pest control, which has equipped me with exceptional communication skills and the ability to collaborate effectively with Agile teams. I am committed to continuous learning and thrive in dynamic environments where I can contribute fresh perspectives.

Throughout my career, I have successfully completed various technical projects, including a full-stack application for a local non-profit organization and a front-end application that suggests Pokémon teams. My technical skills encompass HTML, CSS, JavaScript, TypeScript, React, Node.js, and MongoDB, among others. I take pride in my ability to find and correct issues while maintaining a strong focus on deadlines, ensuring that projects are delivered on time and meet high-quality standards.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

LandAirSea Systems

Apr 2022 - Sep 2022 (5 months)

Resolved 40-70 customer inquiries daily by troubleshooting GPS hardware and cellular connections using proprietary systems. Enhanced support operations through accurate documentation in Salesforce and improved customer satisfaction by efficiently handling email and SMS support lines.

Technical Support Troubleshooting Customer Service Salesforce GPS Documentation Email Support SMS

General Manager

Chipotle Mexican Grill

Jun 2016 - Apr 2022 (5 years 10 months)

Boosted employee retention by effectively hiring, training, and scheduling 15-25 staff members, leading to consistent team performance. Increased restaurant profitability through financial data analysis and strategic decision-making, while maintaining top-tier food safety compliance with an average 92% Ecosure audit scores.

Team Leadership Hiring Training Scheduling Financial Analysis Operations Management Strategic Planning

Pest Control Technician

A-Action Pest Control

Apr 2023 - Present (2 years 1 month)

Managed daily routes efficiently, ensuring 100% schedule adherence through effective time management and customer communication. Maintained vehicle operational readiness by following company maintenance protocols and improved pest control safety by adhering to Integrated Pest Management practices.

Time Management Customer Service Route Planning Integrated Pest Management Communication

Education

Degrees, certifications, and relevant coursework

TripleTen

Software Engineering Certificate, Software Engineering

Completed an intensive program focused on modern software development practices. Gained proficiency in full-stack technologies and developed practical skills through hands-on projects.