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Jitender Pal

@jitenderpal

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Seasoned Technical Project Manager driving innovation and agile methodologies.

India

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What I'm looking for

I seek a role in a forward-thinking company that values innovation and offers opportunities for professional growth.

I am a seasoned Technical Project Manager with over 15 years of experience in solution architecture and software development. My journey has been marked by a passion for driving technological innovation and fostering agile methodologies. I have successfully managed and delivered numerous overseas projects, showcasing my proficiency in both cloud and on-premise Field Service Management (FSM) solutions.

Throughout my career, I have demonstrated robust leadership capabilities, expanding teams by 400% through focused training and development strategies. My expertise in high-level design, coupled with hands-on experience in ClickSoftware and IFS FSM products, has enabled me to lead key international projects across diverse multicultural environments. I am committed to aligning with organizations that value service quality, process efficiency, and product development, aiming to elevate these aspects to new heights.

Experience

Work history, roles, and key accomplishments

Technical Project Manager

Freelancing

May 2023 - Sep 2024 (1 year 4 months)

Led as Technical Project Manager, overseeing development and operations teams. Applied expertise in IFS FSM to guide teams through implementation and support, ensuring high-quality deliverables.

Solution Design Team Leadership Recruitment Bridge Meetings

Solution Architect Manager/Functional Consultant

Prov International

Jun 2022 - May 2023 (11 months)

Managed the overall project for STC, overseeing implementation and support teams. Collaborated with developers, mentored junior team members, and authored high-level design documents.

IFS FSM Mobile IFS Rest API C# .NET Project Management Business Analysis QA Testing Mentorship High Level Design

Sr. Technical Lead

Wipro Technologies

Aug 2019 - Apr 2022 (2 years 8 months)

Managed implementation and support teams for Shaw Communications and AMP projects. Spearheaded integration with legacy FSM systems and Click products, and built a dedicated project support team.

Click Schedule FSE Click Mobile FSE Click CEM FSE Click Analytics FSE System Integration Project Management Release Management

Sr. Technical Consultant

Click Software Pvt. Ltd. (A Salesforce Company)

Aug 2014 - Nov 2018 (4 years 3 months)

Implemented continuous integration and deployment on cloud platforms for various customers. Supervised systematic release planning and quality assurance testing, and developed reusable components.

Click Schedule FSE Click Mobile FSE Click CEM FSE Click Analytics FSE Continuous Integration Deployment Quality Assurance Sniper FSM Applications

Sr. Software Engineer

Ness Technologies (I) Pvt. Ltd.

Mar 2010 - Feb 2012 (1 year 11 months)

Played a pivotal role in the development of the ECG suite for clinical analysis. Innovatively resolved production issues and managed product patch releases, contributing strategically to the release cycle.

ECG Suite Development Release Cycles User Acceptance Testing Software Development

Software Engineer

Microfusion Software Developers Pvt. Ltd.

Nov 2007 - Mar 2010 (2 years 4 months)

Engaged in the development of 'On Time Booking', a comprehensive booking and ticketing system. Maximized system efficiency through module management and optimized web services and client UI.

Ticketing Systems Module Management Client UI Optimization

Education

Degrees, certifications, and relevant coursework

USIT, Guru Gobind Singh Indraprastha University

Master of Computer Applications, Computer Applications

Completed a Master of Computer Applications (MCA) program, focusing on advanced topics in computer science and software development. Gained expertise in various programming languages, data structures, and algorithms relevant to modern computing.

Guru Gobind Singh Indraprastha University

Bachelor of Information Systems, Information Systems

Earned a Bachelor of Information Systems (BIS) degree, acquiring foundational knowledge in information technology and business systems. Developed skills in system analysis, database management, and software applications.