Jennifer Reiner
@jenniferreiner
Experienced emergency and telephonic RN delivering high-quality triage, leadership, and patient-centered care.
United StatesWhat I'm looking for
I am a licensed RN with extensive Emergency Department and telephonic triage experience, trained in accelerated BSN and multiple advanced life support certifications. I have worked as a staff ED nurse, primary trauma and pediatric nurse, travel RN, and remote call center nurse, consistently applying evidence-based practice and strong clinical judgment.
In remote and bedside roles I have led teams as a charge nurse/shift lead, precepted new hires, chaired ED clinical practice groups, and completed leadership training including Optum’s First Level Leader program. I routinely manage high-volume call lines, perform symptom triage using Schmitt-Thomson protocols, coordinate care with multidisciplinary teams, and document in electronic medical records.
I am motivated, organized, and driven to advance patient care quality while mentoring colleagues and improving clinical workflows; my background spans level one trauma centers, pediatric and adult EDs, EMS, and telehealth environments.
Experience
Work history, roles, and key accomplishments
Call Center Nurse
Change Health Care / Optum
Apr 2023 - Present (2 years 6 months)
Provide telephone triage, medication refill management, and care coordination for multiple health systems, serving high-volume lines and acting as charge nurse and preceptor to new hires.
UCStaff Nurse / Clinical Nurse
UNC Health Care
Sep 2007 - Oct 2023 (16 years 1 month)
Provided emergency department nursing across multiple campuses, served as primary trauma and pediatric nurse, preceptor, charge nurse, and led ED clinical practice groups to improve patient care.
RN / Traveler - Emergency Department
Various Travel Agencies / Hospitals
Jul 2020 - Mar 2023 (2 years 8 months)
Worked as a travel RN across multiple EDs providing triage, trauma, pediatric and cardiac care in varied hospital settings.
Telephone Triage Nurse
Team Health
Aug 2020 - Feb 2022 (1 year 6 months)
Provided remote triage and clinical advice for diverse facilities including EDs, clinics, correctional and occupational health, using standardized protocols in a high-volume call center.
Paramedic
Durham County EMS
Feb 2004 - Oct 2006 (2 years 8 months)
Delivered advanced life support in prehospital settings, performing airway management, cardiac monitoring, IV access, medication administration, and patient assessments per protocols.
Education
Degrees, certifications, and relevant coursework
The Nurse Coach Collective
Certificate, Nurse Coaching
2023 - 2023
Completed a transformative nurse coach training course including 60 hours of supervised coaching.
UHUniversity of North Carolina at Chapel Hill
Bachelor of Science in Nursing, Nursing
2006 - 2007
Completed an accelerated second-degree Bachelor of Science in Nursing through a competitive 14-month program.
SWState University of New York at Old Westbury
Bachelor of Arts, Psychology
1998 - 2001
Activities and societies: Psi Chi - National Honor Society for Psychology
Earned a Bachelor of Arts in Psychology with focus on developmental psychology and research; member of Psi Chi.
CMC - EMS Institute
Paramedic Certificate, Emergency Medical Services
1996 - 1997
Completed Paramedic (Emergency Medical Technician IV) training including BCLS, ACLS, PALS, NRP and PHTLS.
CMC - EMS Institute
EMT-Basic Certificate, Emergency Medical Services
1996 - 1997
Completed Emergency Medical Technician Basic training including BCLS, NRP and PHTLS.
Availability
Location
United StatesAuthorized to work in
Job categories
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