Jennifer Basil

Designing and executing comprehensive audit plans and methodologies. Conducting audits of IT systems, applications, and infrastructure to ensure compliance with policies, procedures, and regulations.

Assessed reliability, integrity, and compliance of IT systems through audits of databases, applications, operating systems, and networks. Collaborated with IT teams to address risks and prepared detailed audit reports for stakeholders.

Reviewed IT systems and controls across databases, applications, operating systems, and networks to ensure reliability, integrity, and compliance with global best practices. Improved governance and security by enforcing change management controls and recommending amendments to SOPs and IT policies.

Handled user requests and profiling across core banking and third-party applications while enforcing the Principle of Least Privilege. Regularly updated the access matrix to ensure compliance with bank and regulatory policies.

Coordinated operational audits and compliance reviews by evaluating fleet management, vendor onboarding, expense approvals, general ledgers, fixed assets, and related processes to ensure efficiency and adherence to standards.

Carried out security sweeps, spot checks, and control investigations while enforcing strong KYC practices and maintaining high documentation standards.

Provided customer support by resolving issues and promoting protection awareness. Provided insights for strategic decision-making through gathering and analyzing customer/market data.

Received and resolved customer complaints within approved turnaround times while ensuring seamless workflow and minimizing risks. Managed Quality Assurance frameworks and ensured compliance with SLAs and SOPs.

Coordinated all sporting activities.

Earned a Bachelor of Science in Psychology from Imo State University in 2023.