Jen Baker

Coordinated outpatient dialysis placement within the community for new ESRD and AKI patients. Provided modality training for CKD patients.

Delivered education and training across UVA outpatient dialysis clinics, including new hire orientation and policy/procedure updates. Evaluated employee competency and managed audits and corrective action plans as needed.

Maintained and grew core therapy admits through customer relationships and responsive service to assigned accounts. Coordinated referrals and discharge planning with case managers, payers, referral sources, and home health agencies.

Assessed and interpreted customer needs and requirements and solved moderately complex problems with minimal guidance. Completed DMAS-guideline assessments, maintained member trackers, submitted required documents on time, and completed follow-ups.

Planned and coordinated continuing in-service education programs for clinical and non-clinical hospital staff. Managed new hire orientation, preceptor program oversight, CPR training coordination, and policy/procedure training, while serving as an audit and clinical subject matter expert.

Provided direct oversight of an outpatient dialysis unit, managing clinical and administrative staff and coordinating with the medical director and attending physicians. Led outcomes reporting, infection control audits, anemia management/medication adjustments, and compliance activities including corrective action planning.

Coordinated staffing and day-to-day operations for an outpatient dialysis unit and supported daily clinical communication with medical leadership. Managed key patient care documentation and ongoing outcomes reporting and education activities.

Managed clinical and non-clinical audit appeals and provided oversight of CMS and NCQA regulatory and accreditation audits. Led medical policy and integration activities and oversaw training and utilization management audit processes for offshore contractors.

Worked with nursing SMEs to gather and document requirements and supported clinical systems by defining nurse workflows and user needs. Prioritized feature lists and supported nurse-facing solutions, including nurse advisory boards and job aids.

Provided clinical services support across outpatient clinics, including identifying education gaps and coordinating training to maintain standards of care. Supported outcomes/quality management and served as a resource for clinics regarding education and compliance-related investigations.

Coordinated day-to-day operations of a large outpatient dialysis unit and managed clinical staff. Interpreted lab data, performed infection control audits, supported JCAHO standards, and completed monthly financial and lab reporting.

Managed day-to-day operations of an outpatient dialysis unit, including staff supervision, lab interpretation, and infection control audits. Documented verbal orders, coordinated with acute teams to meet JCAHO standards, and managed monthly staff education and outcomes reporting.

Supported clinical coordination for dialysis operations, including infection control audits and staff education activities. Managed clinical documentation activities such as verbal order documentation and ongoing patient monitoring and reporting.

Provided full-time acute dialysis nursing care and charge coverage, including initiating and discontinuing dialysis and cannulating vascular access. Completed computerized charting, medication administration, and infection-site documentation, including ongoing monitoring and on-call acute care support.

Registered Nurse (RN) license issued by the Commonwealth of Virginia in December 2014, with renewal noted for June 2026.

Completed Basic Life Support for Health Care Provider CPR/AED certification with the American Heart Association, valid through November 2024.

Earned a Bachelor of Science in Nursing from American Sentinel University, completed in December 2023.

Held CHN (Certified Hemodialysis Nurse) certification through the Board of Nephrology Examiners Technology Nursing, expired September 2019.

Held CNN (Certified Nephrology Nurse) certification through the Nephrology Nursing Certification Commission, expired September 2019.

Earned an Associate of Science in Nursing from Excelsior College in 2003.