Jacob Whitehead

I’m a highly experienced Java Engineer at Barclays, with a strong background as a Client Support Specialist. I bring technical expertise in Java, Spring Boot, API development, and AWS cloud services, while delivering exceptional stakeholder management. I work comfortably across regulated environments, balancing quality, deadlines, and clear communication.

In my current role as a Software Engineer (Java Developer) at Barclays Corporate and Investment Bank, I design and implement scalable APIs that enhance the mortgage application experience for high-value corporate clients. I work in Agile teams across the UK and India, ensuring our solutions are delivered to a high standard and meet deadlines. I develop high-performing Java Spring Boot APIs to streamline processes and improve user experience.

I also take ownership beyond coding—mentoring new joiners with technical onboarding and resolving complex issues when they arise. When system access challenges occur, I independently navigate internal resources to deliver on time. I deliver presentations and communications to stakeholders tailored to their technical understanding, so delivery stays aligned with business needs.

Before this, I excelled as a Client Support Specialist, proactively and reactively managing a portfolio of Barclays high-value corporate clients. I resolved client queries end-to-end within timescales, collaborated with other departments, supported testing for product or version enhancements, and trained new starters for complex cases. Across both roles, I continuously improve processes to maximize customer satisfaction and efficiency while adhering to regulatory requirements and compliance expectations.