Irene Mokaka

I am a bilingual finance professional with extensive experience in fiduciary accounting, receipting and bank reconciliations. I consistently maintain meticulous records, prepare journal entries and manage bank charges and provisions following GAAP principles.

I have delivered customer service and quality assurance across global accounts, leading a team of 15 agents to improve performance and compliance while working closely with senior management. I am committed to high-quality standards and GDPR-compliant handling of customer data.

My background also includes technical roles such as migration engineering and hands-on experience with Eurosys, Salesforce, ServiceNow and Zendesk, plus MS Office proficiency. I have executed data migrations, backups/restores and troubleshooting to ensure smooth transitions and data integrity.

As an independent AI language assessor I evaluated and corrected AI outputs, voice-to-text transcriptions and bilingual translations (French/English), and performed data annotation to improve model accuracy. I thrive in multicultural teams and apply analytical problem-solving to meet service level agreements.