Looking for a job

Hà Trâm

@htrm

Message

I turn audience insights into engaging social content and community experiences.

Vietnam

Message

What I'm looking for

I’m looking for a social media or content role where I can use audience research, content planning, campaign execution, and community management to help brands create relevant content that drives engagement and business results.

I’ve turned customer insights into social content that supports engagement and sales. At a coffee shop, I gathered insights from 100+ customers, developed 5+ campaign content angles, and contributed to a 15% increase in promotional sales.

I’ve managed community inquiries, resolved 98% of customer complaints, and maintained a 4.9/5 customer satisfaction score. I also supported public communication workflows by reviewing 1,000+ content files and official documents for brand tone, messaging consistency, and compliance.

Through campaign and academic projects, I’ve built three-phase content calendars, created social copy and visual assets, and analyzed 100+ audience responses. I’m interested in helping brands create relevant content that drives engagement and business results.

Experience

Work history, roles, and key accomplishments

Social Media & Community Executive

Coffee Shop

Sep 2022 - Oct 2023 (1 year 1 month)

Gathered insights from 100+ customers to identify needs and develop 5+ content angles for social media campaigns. Managed community inquiries and resolved 98% of complaints, maintaining a 4.9/5 satisfaction score.

Social Media Strategy Content Strategy Community Management Customer Insights Campaign Development