heidi oosthuizen

Evaluates image-based data against project guidelines and quality standards, identifying inconsistencies and edge cases. Works independently within remote workflows while maintaining confidentiality.

Completed a facial data collection task supporting AI dataset development, capturing and submitting image data according to project instructions and quality requirements.

Led statutory child-protection and family-support services, overseeing multiple teams and managers. Managed service performance, quality assurance, and operational delivery, contributing to an Ofsted improvement from 'Requires Improvement' to 'Good'.

Conducted audits and quality reviews to identify practice risks and performance gaps, introducing structured case-review cycles and evidence-based feedback. Improved team performance by approximately 60%.

Led case audit, quality review, and operational-improvement work across children's social care, establishing a Court Assessment Team and supporting Multi-Agency Safeguarding Hub restructuring. Reduced court delays and case backlogs by approximately 30-40%.

Quality-assured court documentation and statutory decision-making against legal and professional requirements, identifying evidential and compliance gaps. Introduced performance monitoring and review controls.

Progressed from frontline practitioner into senior-practice and management responsibilities, undertaking complex safeguarding assessment, record review, supervision, and quality assurance.

Produced assessments, case records, and intervention plans involving sensitive personal information, applying professional judgement to safeguarding, risk, and family-support decisions.

Provided social-work and safeguarding subject matter expertise to support AI training and evaluation, reviewing and refining AI-generated responses in child, family, and school social-work scenarios.

Completed the Nyukela Senior Management Pre-Entry Certificate in 2025.

Grade: Merit

Earned the CMI Certificate in Management from the First Line Management Development Programme with Merit in 2008.

Completed the Practice Learning Supervision Level 3 Undergraduate Module in 2008.

Grade: Distinction

Earned the Certificate in Work-Based Supervision with Distinction in 2006.

Earned the Post-Qualifying Award in Childcare in 2006.

Completed affiliated studies in Philosophy with an Industrial Psychology major in 1997.

Earned a BA (Hons) in Social Work from Stellenbosch University from 1993 to 1996.