Gaby Ou
@gabyou
I help people feel heard. Bilingual (Mandarin/English), 11+ yrs in customer service, 2 years fully remote. Based in Taiwan, open worldwide.
What I'm looking for
Bilingual customer service professional (Mandarin + English, TOEIC 700) based in Taiwan. 11+ years of customer-facing experience, including 2 years fully remote. Background in hospitality, e-commerce operations, and team leadership. Strong async written communication, complaint resolution, and cross-cultural support. Open to worldwide remote roles — customer support, bilingual CS agent, virtual assistant, or community support. Available immediately. GMT+8, flexible for global teams.
Experience
Work history, roles, and key accomplishments
E-com Operations&Customer Support
Woo Woo Trading Co., Ltd.
May 2021 - May 2025 (4 years)
Managed communication with B2C retail customers, group-buy organizers, and B2B restaurant clients, handling inquiries, order issues, product questions, and delivery coordination. Coordinated with supported partners with pricing and order tracking, and maintained strong long-term client relationships to ensure satisfaction year-round.
Advertising Creative Specialist
Qi Ling Co., Ltd.
May 2019 - Apr 2021 (1 year 11 months)
Created customer-facing ad copy and coordinated between creative and business teams to improve engagement and support remote customer-facing communications.
Team Leader
Calia Australia
Dec 2017 - Mar 2019 (1 year 3 months)
Led a team of 4 in a high-volume, multicultural environment, handling customer complaints and escalations and improving guest satisfaction through effective cross-cultural communication.
Front Desk
Tempus Hotel
Mar 2011 - Jun 2014 (3 years 3 months)
Delivered front-desk guest service for 100+ daily check-ins and check-outs, managing room assignments, billing inquiries, and guest escalations through the hotel system. Coordinated closely with housekeeping, concierge, and management teams to ensure a seamless guest experience, while serving as the primary point of contact for English-speaking international guests.
Education
Degrees, certifications, and relevant coursework
Chaoyang University
Bachelor of Foreign Language, Application of Foreign Language
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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