Open to opportunities

Gaby Ou

@gabyou

I help people feel heard. Bilingual (Mandarin/English), 11+ yrs in customer service, 2 years fully remote. Based in Taiwan, open worldwide.

Taiwan

Message

What I'm looking for

I seek a 100% remote customer service role supporting APAC/global markets where I can leverage bilingual communication, async collaboration, vendor management, and a service-first mindset to drive reliable results and scale operations.

Bilingual customer service professional (Mandarin + English, TOEIC 700) based in Taiwan. 11+ years of customer-facing experience, including 2 years fully remote. Background in hospitality, e-commerce operations, and team leadership. Strong async written communication, complaint resolution, and cross-cultural support. Open to worldwide remote roles — customer support, bilingual CS agent, virtual assistant, or community support. Available immediately. GMT+8, flexible for global teams.

Experience

Work history, roles, and key accomplishments

E-com Operations&Customer Support

Woo Woo Trading Co., Ltd.

May 2021 - May 2025 (4 years)

Managed communication with B2C retail customers, group-buy organizers, and B2B restaurant clients, handling inquiries, order issues, product questions, and delivery coordination. Coordinated with supported partners with pricing and order tracking, and maintained strong long-term client relationships to ensure satisfaction year-round.

Procurement Supplier Relations Excel Google Sheets ERP Customer Service Operations Management Multitasking

Advertising Creative Specialist

Qi Ling Co., Ltd.

May 2019 - Apr 2021 (1 year 11 months)

Created customer-facing ad copy and coordinated between creative and business teams to improve engagement and support remote customer-facing communications.

Copywriting Customer Engagement Market Research Written Communication CRM

Team Leader

Calia Australia

Dec 2017 - Mar 2019 (1 year 3 months)

Led a team of 4 in a high-volume, multicultural environment, handling customer complaints and escalations and improving guest satisfaction through effective cross-cultural communication.

Team Leadership Order Management Complaint Resolution Cross Cultural Communication

Front Desk

Tempus Hotel

Mar 2011 - Jun 2014 (3 years 3 months)

Delivered front-desk guest service for 100+ daily check-ins and check-outs, managing room assignments, billing inquiries, and guest escalations through the hotel system. Coordinated closely with housekeeping, concierge, and management teams to ensure a seamless guest experience, while serving as the primary point of contact for English-speaking international guests.

Customer Service Front Desk Operations Conflict Resolution Guest Relations Bilingualism Mandarin Chinese Simplified Chinese