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Erik Bennett

@erikbennett

Senior Software Engineer at Piedmont Healthcare improving clinical backend reliability, including cutting p95 API latency to 235 ms.

United States

Message

At Piedmont Healthcare, I improved reliability and response times for backend services supporting patient scheduling, clinical workflows, and reporting. I reduced p95 API latency from approximately 310 ms to 235 ms under peak loads.

I strengthened asynchronous clinical workflows with idempotent operations, bounded retries, and improved failure recovery. I also refined monitoring and recovery procedures, helping maintain approximately 99.95% application availability against internal reliability targets.

At Cox Automotive, I created reusable Terraform infrastructure modules for AWS, GCP, and Azure and improved incident visibility with operational dashboards. Earlier, at Manhattan Associates and NCR Corporation, I worked on backend services and integrations for warehouse operations and retail transaction processing.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer

Current

Piedmont Healthcare

Mar 2023 - Present (3 years 8 months)

Improved reliability and response times for healthcare backend services, reducing p95 API latency from approximately 310 ms to 235 ms under peak loads. Maintained approximately 99.95% application availability and strengthened authentication and authorization using OAuth 2.0 and JWT.

AWS New Relic Sentry OAuth JWT HIPAA SQL REST APIs Microservices Distributed Systems Event Driven Architecture Kafka Docker Kubernetes Terraform CI CD Agile Unit Testing Integration Testing

Senior Software Engineer

Cox Automotive

Aug 2020 - Feb 2023 (2 years 6 months)

Built operational dashboards and established SLOs for distributed SaaS services, reducing issue identification time by approximately 25%. Standardized logging, tracing, and infrastructure automation, and reduced infrastructure expenses by approximately 14%.

AWS GCP Azure Terraform CloudFormation Docker Kubernetes Redis Kafka SLOs Alerting Distributed Tracing IAM Security Groups Cost Optimization CI CD Agile

Software Engineer

Manhattan Associates

Mar 2017 - Jul 2020 (3 years 4 months)

Built and maintained backend services for warehouse operations, inventory management, and order processing. Optimized database queries and reporting procedures, reducing execution time for frequently requested reports by approximately 28%.

REST APIs SQL Relational Databases Async Messaging Retry handling CI CD Integration Testing cloud deployment

Software Engineer

NCR Corporation

Jun 2014 - Feb 2017 (2 years 8 months)

Developed and maintained backend services for retail transaction processing and payment workflows. Built REST APIs and internal integrations, investigated production defects, and added unit and integration tests to improve reliability.

REST APIs SQL Unit Testing Integration Testing Performance Monitoring Production Support