Diệu Ly Phạm

Developed Java+Selenium automation frameworks and built test code from scratch for web applications; performed manual and database testing to ensure feature coverage and quality across management and appointment/inventory systems.

Executed manual and automated tests using Selenium for booking and rental service domains, created test cases, logged defects, and supported client meetings with English–Japanese translation.

Provided Japanese-language customer support for Sony products via Line and web chat, troubleshot issues, translated communications between English and Japanese, and received monthly recognition for customer satisfaction.

Executed test cases, analyzed results, and reported defects while collaborating with cross-functional teams to improve product reliability during short-term QA engagement.

Managed incoming patient calls and appointment scheduling, maintaining high customer satisfaction through timely, empathetic service and efficient request handling.

Provided one-on-one English instruction for primary and middle school students, prepared learners for Cambridge KET and PET exams, and supported homework and test preparation.

Handled customer inquiries and promoted courses while supporting foreign teachers as homeroom teacher, tracking student progress and communicating with parents to improve retention.

Assisted foreign teachers with classroom management and provided language support to students to reinforce lesson objectives and improve comprehension.

Completed a Bachelor of Russian program with coursework supporting language proficiency and analytical skills relevant to software testing and international collaboration.