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Diallo Safiatou

@diallosafiatou

Customer service professional seeking an Enterprise Customer Success Manager role at Canonical, with experience supporting and retaining clients.

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What I'm looking for

I’m seeking the Enterprise Customer Success Manager (francophone) role at Canonical, where I can support customers and contribute to reducing risk and churn. I’m ready to train in the required technology solutions.

At BICICI, I welcomed, guided, and supported individual and business customers at the Abidjan Sud and Playce Marcory branches while following compliance procedures.

As manager of an Orange Money / Wave sales point, I handled daily customer follow-up, monitored transactions, and worked to develop and retain customers.

During internships at Vista Bank Guinée, I gained experience in customer service, commercial banking, risk management, and compliance.

I hold a degree in Money, Banking and Finance, and I'm ready to train in the technology solutions this role requires. My English level and any Linux, cloud, or enterprise software knowledge are not specified in the resume.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Université Félix Houphouët-Boigny logoUH

Université Félix Houphouët-Boigny

Licence, Monnaie, Banque et Finance

Licence in Monnaie, Banque et Finance, providing a strong foundation in banking and finance.

Tech stack

Software and tools used professionally

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