Carolina Caycho

I lead a regional B2B and B2C sales team focused on high-value international programs, managing the sales operation through data analysis, performance metrics, and sales funnel optimization to improve conversion and revenue growth.

I managed high-value real estate portfolios and projects, defining commercial strategies based on data analysis, conversion metrics and profitability, with a focus on maximizing revenue, commercial efficiency and sustained achievement of objectives.

I managed a multi-product portfolio using sales metrics tracking, performance ratios, and campaign results analysis, achieving sustained improvements in sales performance and productivity.
I exceeded sales targets by over 225% per campaign by tracking performance indicators and monitoring sales results.

Responsible for commercial management and customer service, including managing reports related to network failures and responding to requests for mobile phone line changes. Received the Customer Focus Award in October 2004 and increased production by over 120% monthly.

Provided VIP customer service and managed accounts for companies. Focused on ensuring high levels of client satisfaction and addressing complex service needs.

Undertook intermediate English language studies at Kaplan International in London. The program ran from December 2023 to February 2024, enhancing language proficiency.

Pursued intermediate English studies at the University of the Pacific in Lima from 2021 to 2023. This coursework contributed to improving English communication skills.

Graduated with a degree in Administration from the Peruvian University of Applied Sciences in 2008. Specialized in Portfolio Management and High Value Clients, gaining expertise in business administration principles.

Training focused on data analysis, visualization, and analytical modeling with direct application to commercial and business decision-making.
Use of data to optimize performance, forecasting, and strategic decision-making.