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Bahaa Abu Ulbeh

@bahaaabuulbeh

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Business Consulting Lead at Plat4mation, shaping enterprise ServiceNow programs across ITSM, SPM, ITAM and ITOM.

Saudi Arabia

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At Plat4mation, I lead business process consulting and solution design across enterprise ServiceNow programs covering SPM, ITSM, ITAM and ITOM. I translate requirements into OOTB-aligned designs and direct BRDs, solution designs and implementation roadmaps.

Previously at Fourth Dimension Systems, I led requirements gathering for BMC Helix projects and implemented ITIL processes. I also designed service catalogs and workflows, integrated Remedy with external systems, and delivered staged upgrades with zero downtime.

Experience

Work history, roles, and key accomplishments

Current

Business Consulting Lead

Current

Plat4mation

Dec 2025 - Present (10 months)

Lead business process consulting and solution design across concurrent enterprise ServiceNow programs, translating requirements into scalable OOTB-aligned designs. Direct BRDs, SoWs, and implementation roadmaps while owning delivery governance and mentoring teams.

ServiceNow SPM ITSM ITAM ITOM CMDB Integration BRD SOW Solution Design Governance Pre Sales UAT Go Live HyperCare Team Leadership Stakeholder Management

Senior Business Consultant

Plat4mation

Jan 2024 - Nov 2025 (1 year 10 months)

Analysed client business needs and translated requirements into ServiceNow solutions, redesigning processes with automation and workflow enhancements. Managed timelines, deliverables, and risks while building test plans and training users.

ServiceNow Process Redesign Automation Workflow Management Configuration Test Planning Test Cases Training Stakeholder Management

Senior ITSM Consultant

Fourth Dimension Systems

Oct 2020 - Nov 2023 (3 years 1 month)

Led requirements gathering and analysis for BMC Helix projects, implementing ITIL processes including Incident, Problem, Change, and Knowledge Management. Designed service catalogs and workflows, integrated with external systems, and delivered upgrades with zero downtime.