ASAndrea Smith
@andreasmith2
Customer Success Manager & Program Manager with a process driven mindset.
Costa RicaWhat I'm looking for
At Amazon I led global process and continuous improvement initiatives that cut delivery timelines from over 10 days to an average of 4–5 days, managed complex multi-regional programs, and oversaw budgets, risks, and KPI alignment to organizational goals.
I have a proven record in stakeholder coordination, strategic account management, and performance analysis, and I am completing advanced studies in marketing and PMP certification preparation to further strengthen my project management and strategic capabilities.
Experience
Work history, roles, and key accomplishments
AMLed global process standardization and continuous improvement initiatives that reduced project delivery timelines from over 10 days to an average of 4–5 days; managed budgets, risks, and cross-regional stakeholder alignment to improve operational efficiency and customer experience.
AMManaged an international portfolio of 150+ strategic accounts and exceeded annual revenue and growth targets by 33% through customized commercial strategies and improved onboarding and KPI tracking.
LEAnalyzed commercial and operational variables across 12+ markets and decentralized sales processes to reduce response times from 8 days to 3 days, improving regional productivity and market responsiveness.
Education
Degrees, certifications, and relevant coursework
European University / ULACIT Alliance
Master's Degree in Marketing, Marketing
2023 -
Pursuing a Master's Degree in Marketing through the European University and ULACIT alliance, started in 2023.
MCMapo Consultores
CAPM, Project Management
2024 - 2024
Universidad Metropolitana Castro Carazo
Bachelor's Degree, Customs Administration
Completed a Bachelor's Degree in Customs Administration, graduating in 2015.
MCM.AD School Punta Cana
Experiential Marketing, Marketing
2025 - 2025
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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