Open to opportunities

Akoni Derick Ghumbesalu

@akoniderickghumbesal

Message

Results-oriented DevOps Engineer and Technical Trainer.

Cameroon

Message

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a results-oriented DevOps Engineer and Technical Trainer with over 3 years of progressive experience in fast-paced ITSM and technological settings. My career has been marked by a commitment to exceeding customer satisfaction targets and delivering exceptional service. I possess strong communication skills and technical proficiency in AWS, Linux System Administration, and Salesforce, complemented by a foundational understanding of networking principles.

In my current role as a Technical Trainer at SolarWinds Worldwide LLC, I co-deliver comprehensive onboarding for new technical support representatives and conduct ongoing training to enhance team skills. My previous experience as a Junior DevOps Engineer at Primus Cloud Solutions Inc involved designing and implementing CI/CD pipelines and building secure cloud infrastructure using AWS. I am passionate about leveraging my expertise to contribute to organizational success in a customer-centric environment.

Experience

Work history, roles, and key accomplishments

Current

French Tutor

Current

Preply Inc

Sep 2022 - Present (2 years 10 months)

Delivered customized online French lessons to students of varying proficiency levels, designing and adapting lesson plans and teaching materials to meet individual student goals. Monitored student progress, provided constructive feedback, and created an engaging and supportive learning environment.

French Lesson planning Communication Skills

Current

Technical Trainer/Technical Support Representative

Current

SolarWinds Worldwide LLC

Jan 2025 - Present (6 months)

Co-delivered comprehensive onboarding for new technical support representatives on SolarWinds products and conducted ongoing training to enhance existing support team skills. Diagnosed and resolved technical issues for customers, providing expert guidance on product installation, configuration, and optimization.

Technical Training Customer Support Solarwinds Troubleshooting Salesforce

Junior DevOps Engineer

Primus Cloud Solutions Inc

Feb 2022 - Jan 2025 (2 years 11 months)

Assisted in designing and implementing CI/CD pipelines for efficient build, test, and deployment workflows, collaborating with clients to build secure and scalable cloud infrastructure using AWS. Automated infrastructure provisioning and configuration using Terraform/Ansible and monitored performance with Prometheus/Grafana.

CI CD AWS Docker Git Terraform Ansible Prometheus Grafana Cloud Infrastructure

Education

Degrees, certifications, and relevant coursework

ISEM - IBCG

Higher National Diploma, Unknown

Completed a Higher National Diploma program at ISEM - IBCG. The curriculum focused on providing advanced technical and professional skills relevant to the industry.

Mario Academy Complex

High School Certificate, General Studies

Obtained a High School Certificate from Mario Academy Complex. The program provided foundational knowledge across various subjects, preparing for further education.