Open to opportunities

Ainebyona Esther

@ainebyonaesther1

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Dedicated Bachelor of Commerce graduate passionate about customer service.

Uganda

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What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I am a dedicated and well-groomed Bachelor of Commerce graduate with a strong passion for hospitality, safety, and customer service. Currently, I serve as an Assistant Accountant at Florence Baby Centre Ltd, where I prepare and file returns, provide financial information to management, and maintain accurate financial documents. My experience in customer service has equipped me with the skills to ensure customer satisfaction and handle inquiries effectively.

Throughout my career, I have demonstrated my ability to manage financial transactions, resolve customer complaints, and maintain a professional environment. My volunteer work with Pumziko Africa Ministries has further enhanced my organizational skills and commitment to community outreach. I am eager to join Uganda Airlines as Cabin Crew, where I can contribute to creating a pleasant and secure in-flight experience for passengers while representing the national airline with professionalism and pride.

Experience

Work history, roles, and key accomplishments

Current

Accounts Assistant

Current

Florence Baby Centre Ltd.

Dec 2023 - Present (1 year 9 months)

Prepared and filed tax returns including PAYE, VAT, and withholding, ensuring compliance with deadlines. Provided financial information to management through detailed analysis of accounting data and maintained accurate financial documents.

Tax Preparation Financial Analysis Data Analysis Financial Reporting Compliance Cash Flow Management Tax Documentation Customer Service

Customer Service

Florence Baby Centre Ltd.

May 2023 - Present (2 years 4 months)

Managed customer interactions to ensure satisfaction and issued E-receipts via EFRIS. Recorded financial transactions using an ERP system and maintained accurate stock management.

Customer Service ERP Systems Stock Management Client Relations Communication

Volunteer

Pumziko Africa Ministries

Dec 2022 - Present (2 years 9 months)

Organized office files and participated in community outreach programs. Recorded children's personal information and prepared gift packages for distribution.

File Organization Community Outreach Event Planning Documentation Teamwork Communication Support Services

Cashier

Heavens Restaurant Makerere Kikoni

Nov 2021 - Present (3 years 10 months)

Managed customer transactions and issued receipts, while also resolving customer complaints. Handled daily financial duties and greeted customers upon arrival.

Customer Service Complaint Handling Customer Greeting Communication Problem Solving Customer greeting

Education

Degrees, certifications, and relevant coursework

Makerere University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree, gaining foundational knowledge in business principles and practices. Developed skills in financial analysis, accounting, and management.

Crested Secondary School

Uganda Advanced Certificate of Education, General Studies

Obtained the Uganda Advanced Certificate of Education, demonstrating proficiency in various subjects at an advanced level. Prepared for higher education through rigorous academic study.

Maranatha High School

Uganda Certificate of Education, General Studies

Achieved the Uganda Certificate of Education, completing secondary education with a strong academic foundation. Developed core competencies across a range of subjects.