abhiraman R

Investigated and triaged 70+ active security incidents and vulnerability remediation cases monthly across 90+ client environments, while managing 400+ security operations tickets and consistently meeting SLA targets. Monitored and investigated security alerts using Microsoft Sentinel, analyzing high-volume authentication events, audit logs, and endpoint telemetry daily.

Administered Microsoft 365 security services for 640+ users, including Exchange Online, Microsoft Intune, Microsoft Entra ID, Microsoft Purview, Multi-Factor Authentication (MFA), Conditional Access, and Identity & Access Management. Investigated 720+ suspicious authentication events, including impossible travel alerts, risky sign-ins, failed login spikes, and MFA-related incidents using Microsoft

Provided remote L2 infrastructure and security support for 800+ geographically distributed banking environments, ensuring secure and high-availability operations while maintaining SLA compliance. Administered Fortinet firewall and Cisco Anyconnect VPN environments for 300+ users by supporting secure remote connectivity, firewall rule management, alert analysis, and access security controls.

Supported IT infrastructure operations for 15+ banking branches across Southern Kerala, ensuring secure and uninterrupted services for business users. Deployed OS upgrades and security patches across enterprise endpoints, improving system stability.

Completed an internship in Python programming, gaining practical experience in software development.

Earned a Diploma in Computer Application, covering foundational topics in computing and applications.

Bachelor of Science in Physics from Kerala University, with coursework in physics and related sciences.