Abass Akano

Embedded security controls into CI/CD pipelines and led DevOps security work, reducing average time to detect and close critical vulnerabilities by 35% and lowering production security incidents by ~40%. Built automated security monitoring that reduced MTTD from 48 hours to under 6 hours and led incident response for 60+ security incidents without a reportable data breach.

Managed a team of 12 technical support engineers across 100+ healthcare facility clients, improving incident resolution time by 28% and increasing client satisfaction from 71% to 89%. Implemented a formal incident management process for severity-1 issues and reduced tooling costs by an estimated ₦4.2M annually.

Led a cross-functional team of 30 technical staff supporting software deployment and operations across healthcare facilities. Designed and deployed VMware virtualization improving server utilization by 40% and reducing hardware costs, and managed vulnerability assessments and patching across Windows and Linux to reduce attack surface.

Provided first- and second-line EHR support, resolving 35–40 tickets weekly and handling escalated on-site incidents within SLA. Onboarded and trained facility staff, creating structured guides that reduced repeat support requests by ~25%.

Delivered high-volume e-commerce customer support, resolving issues faster than the team average while maintaining strong first-contact resolution. Supported online marketing operations by managing product listings and image updates on the Konga platform.

Diagnosed and resolved software, hardware, and network issues as the first point of contact for technical faults, maintaining scheduled backups and monitoring backup integrity to protect business-critical data. Conducted end-user training to improve self-sufficiency and reduce ticket volume.

Earned a Higher National Diploma (HND) in Science Laboratory Technology.

Earned an Ordinary National Diploma (OND) in Science Laboratory Technology.