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I am an experienced crisis intervention specialist supporting individuals through suicide prevention and recovery.
Experience
Crisis Intervention Specialist
988-Lifeline
Oct 2023 - Present (2 years 1 month)
Victim Advocate
Victim Support Services
Jun 2020 - Nov 2021 (1 year 5 months)
Experienced disaster recovery specialist with a focus on emergency management.
Experience
Disaster Recovery Specialist III
Innovative Emergency Management (IEM)
Oct 2024 - Present (1 year 1 month)
Sr. Program Analyst
Atlanta City Hall
Aug 2024 - Present (1 year 3 months)
Construction Analyst
I am a customer-focused team leader and chat support specialist delivering first-contact resolution and efficient case handling.
Experience
UBL1 Support Agent
Ubisoft
Jul 2024 - Jul 2025 (1 year)
DLCustomer Experience Associate II
Delta Air Lines
Mar 2023 - Mar 2024 (1 year)
ULTeam Leader
UPS Logistics
Dedicated Behavioral Counselor and Substance Abuse Specialist.
Experience
Substance Abuse Peer Support Specialist
Douglas County Community Service Board
Jun 2023 - Present (2 years 5 months)
Outpatient Case Manager and Transitional Housing Coordinator
Nova Behavioral Health Inc
Jun 2015 - May 2023 (7 years 11 months)
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CHDedicated professional with expertise in behavioral health and program management.
Experience
Co-Occurring Program Supervisor
Compass Behavioral Health
Feb 2024 - Present (1 year 9 months)
CM/Recovery Coach; Lead
Compass Behavioral Health
Mar 2023 - Present (2 years 8 months)
Compassionate mental health specialist focused on crisis intervention.
Experience
Mental Health Specialist
Franciscan Children’s Hospital
Aug 2024 - Sep 2025 (1 year 1 month)
CLCrisis Counselor
Crisis Text Line
May 2023 - Jun 2024 (1 year 1 month)
Mental Health Counselor
Riverside Community Care
JUMental health professional with 7+ years of patient-focused care.
Experience
Recovery Coach
Marana Healthcare
Jan 2020 - Apr 2024 (4 years 3 months)
Admissions Intake Specialist
Community Bridges, Inc
Jan 2018 - Jan 2020 (1 year 11 months)
CRCertified Substance Abuse Counselor with over 10 years of experience.
Experience
Sales Representative
Alorica
Jul 2024 - Present (1 year 4 months)
Substance Abuse Counselor
GEO Group, Inc.
Aug 2021 - Jul 2024 (2 years 11 months)
Vet Diet Agent
Certified Substance Abuse Counselor dedicated to client recovery and support.
Experience
Case Manager
Recover Medical Group
Jan 2024 - Present (1 year 10 months)
Black Belt / Instructor
Gracie Jiu Jitsu
Jan 2018 - Present (7 years 10 months)
SUD Counselor
Experienced Italian lawyer specializing in NPL, debt recovery, and insolvency processes.
Experience
Senior Associate - NPL
Andersen Tax & Legal
Sep 2023 - Present (2 years 2 months)
Lawyer
Studio Legale Sessini
Jan 2017 - Present (8 years 10 months)
TMBusiness management graduate skilled in reconciliations, debt recovery and financial analysis.
Experience
Debt Recoveries Clerk
AFC Holdings
Jan 2023 - Jan 2025 (2 years)
Bank Reconciliation Clerk
Steward Bank
Nov 2019 - Nov 2020 (1 year)
Results-driven Client Support expert with a passion for customer service.
Experience
Associate - CS Support
Amazon SPS | Sutherland Global Services
Mar 2024 - Present (1 year 8 months)
Account Recovery Specialist - Team In Charge
Teleperfomance Pvt Ltd.
Feb 2022 - Present (3 years 9 months)
I am a debt collections specialist with 11 years' experience and proven $40k–$50k monthly recovery.
Experience
Debt Collection Specialist
Professional Credit Management
Aug 2015 - Present (10 years 3 months)
Case Manager / Direct Care Supervisor
Focus, Inc.
May 2008 - Present (17 years 6 months)
Social Worker
CTExperienced customer support and technical support specialist with strong workforce coordination skills.
Experience
STWorkforce Specialist
Strikingly
Aug 2023 - Feb 2024 (6 months)
Customer Service Associate
Teleperformance
Apr 2018 - Feb 2019 (10 months)
TEActivations Support
Certified Peer Support Specialist delivering compassionate, organized client-focused support.
Experience
MESeller
Mercari
Aug 2021 - Dec 2023 (2 years 4 months)
DODelivery Driver
DoorDash
Jan 2023 - May 2023 (4 months)
Assistant
ShopHoneyPot
Oct 2019 - Jan 2022 (2 years 3 months)
Biopsychosocial-focused peer support coach specializing in trauma-informed resilience and growth.
Experience
Peer Support & Wellness Coach
Self Employed
Jan 2016 - Present (9 years 10 months)
Childcare Provider
Private Childcare
Jan 2012 - Present (13 years 10 months)
Program Aide
ARAnalytical operations specialist driving claims recovery and talent sourcing with cross-functional impact.
Experience
Operations Specialist
Allstate India Private
May 2023 - Present (2 years 6 months)
Candidate Care Representative
ADP Private Limited
Aug 2021 - Jan 2023 (1 year 5 months)
Research Specialist
HCCR Business Intelligence
Licensed Clinical Social Worker dedicated to mental health recovery.
Experience
Senior Social Worker
Ralph H. Johnson VA Medical Center
Aug 2021 - Present (4 years 3 months)
Assistant Rehabilitation Coordinator
Georgia Regional Hospital
Apr 2019 - Present (6 years 7 months)
Compassionate addiction and mental health clinician with CADC-II and LMFT training.
Experience
MFT Trainee
Hive of Hope
Apr 2025 - Present (7 months)
Substance Abuse Counselor
Eternity Recovery Center
Aug 2024 - Aug 2025 (1 year)
Substance Abuse Counselor
MEExperienced collections manager driving recovery and team performance.
Experience
Collections Manager
Zolo.ai
Jan 2021 - Present (4 years 10 months)
Head of Collections
Tahsseel.Bahrain
Jan 2014 - Jan 2019 (5 years)
Head of Collections
IACC
Jan 2009 - Jan 2014 (5 years)
Small Business Administration (SBA)
Dec 2018 - Present (6 years 11 months)
Emergency Management Specialist Individual Assistance (Recovery)
Federal Emergency Management Agency (FEMA)
Oct 2017 - Present (8 years 1 month)
Federal Park Ranger
Department of Interior National Park Services (DOI/NPS)
Aug 2016 - Present (9 years 3 months)
Oct 2021 - Jan 2023 (1 year 3 months)
Youth Development Coordinator
The Salvation Army
Oct 2022 - Present (3 years 1 month)
Seeking Safety Program Peer Mentor
St. Francis Ministries
Jul 2020 - Present (5 years 4 months)
Family Support Worker, Family Preservations
St. Francis Ministries
Oct 2018 - Present (7 years 1 month)
Jul 2023 - Nov 2023 (4 months)
Certified Nursing Assistant
Elliot Hospital
Aug 2021 - Feb 2022 (6 months)
Chewy
Oct 2019 - Aug 2021 (1 year 10 months)
Substance Abuse Counselor
Salvation Army
Aug 2014 - Jul 2017 (2 years 11 months)
Accord ECS
Jan 2024 - Present (1 year 10 months)
SUD Counselor
Westcare Women's Re-Entry Program
Jan 2024 - Present (1 year 10 months)
Massage Instructor
ICOHS College
Jan 2022 - Present (3 years 10 months)
Senior Legal Counsel – Securitizations
Società Finanziaria Regione Sardegna S.p.A.
Jun 2023 - Dec 2023 (6 months)
Anti-Money Laundering Specialist
PSA Bank Italia
Apr 2022 - Aug 2023 (1 year 4 months)
Associate Lawyer
LaScala Società tra Avvocati
Apr 2022 - Aug 2023 (1 year 4 months)
Customer Service Executive
Aegis Customer Support Service Pvt Ltd.
Aug 2020 - Present (5 years 3 months)
Focus, Inc.
May 2008 - Present (17 years 6 months)
Case Manager
Counseling Consultants
Jun 2003 - Jul 2008 (5 years 1 month)
Case Manager
Woods Mitchell
May 2000 - May 2003 (3 years)
Telstra
May 2010 - Apr 2018 (7 years 11 months)
Collections Agent
NCO Group
Jan 2009 - May 2010 (1 year 4 months)
TITechnical Support Representative
Telus International
Jul 2007 - Jan 2009 (1 year 6 months)
GISales Associate
Gap Inc.
Oct 2018 - Jul 2019 (9 months)
PUSD
Jan 2019 - Dec 2021 (2 years 11 months)
YMYouth Leader
YMCA
Jan 2017 - Dec 2019 (2 years 11 months)
Dec 2019 - Oct 2020 (10 months)
Treatment Mall Clinician
Georgia Regional Hospital
Aug 2018 - Present (7 years 3 months)
Primary Therapist II
Arapahoe House, Inc
Jul 2016 - Present (9 years 4 months)
Master Social Work Intern
Kaiser Permanente- Chemical Dependency
Sep 2015 - Present (10 years 2 months)
Jewel City IOP
Aug 2022 - Apr 2025 (2 years 8 months)
Substance Abuse Counselor
Ark Recovery Center
Aug 2023 - Jan 2025 (1 year 5 months)
Behavioral Health Technician
Enlight Treatment Center
Feb 2022 - May 2023 (1 year 3 months)
Supervisor Collections
Egyptian International Firm
Jan 2006 - Jan 2009 (3 years)
Sales and Marketing Supervisor
Telemisr NEC
Jan 2001 - Jan 2005 (4 years)
