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Experienced nurse leader and office administrator driving operational excellence.
Experience
Claims Validator
Laya Healthcare - AXAGroup
Apr 2024 - Present (1 year 7 months)
Healthcare Assistant
Access Healthcare (Eist Linn)
Jun 2022 - Present (3 years 5 months)
Nurse Leader (Emergency and Intensive Care Units)
Ministro Costa Cavalcanti Hospital
Jun 2020 - Present (5 years 5 months)
Project Manager / Administrator
Itaipu Binacional (Chess Association)
Jan 2019 - Present (6 years 10 months)
Intern Nurse
Foz do Iguaçu City Hall
Sep 2017 - Present (8 years 2 months)
Dedicated team leader with extensive customer service experience.
Experience
Team Leader
Vittoria Services
Mar 2024 - Present (1 year 8 months)
Customer Solution
Vittoria Services
Dec 2023 - Mar 2024 (3 months)
Inbound Concierge
Vittoria Services
Jul 2023 - Dec 2023 (5 months)
Dynamic Operations Leader with 7+ years of customer service experience.
Experience
Front Office Customer Service Manager
Jubilee Allianz Insurance Kenya
Dec 2023 - Apr 2025 (1 year 4 months)
Retail Sales Representative
Topline Marketing Agencies
Feb 2018 - Dec 2023 (5 years 10 months)
Front Office Customer Service Executive
Experienced Reinsurance Claim Analyst with a focus on client advocacy.
Experience
Senior Technical Lead
Gallagher Re
Assistant Manager
Genpact India Ltd.
Jul 2022 - Present (3 years 4 months)
Associate Senior Associate
Results-oriented healthcare operations leader specializing in provider enrollment, revenue cycle, and claims resolution.
Experience
Client Delivery Manager
Connective Health
Aug 2023 - Present (2 years 3 months)
Work Delivery Manager
athenahealth
Apr 2016 - Aug 2023 (7 years 4 months)
Experienced Team Lead in Operations with expertise in healthcare billing.
Experience
Team Lead Operations
PrimeDOCBillingLLC
Feb 2023 - Present (2 years 9 months)
Billing Executive
PMTAC
Dec 2021 - Present (3 years 11 months)
Account Manager Operations
Customer service professional with expertise in claims and billing.
Experience
Claims Advocate
Vision Financial Services
Oct 2023 - Present (2 years 1 month)
Eligibility Specialist
Indiana Family and Social Services Administration (FSSA)
Feb 2022 - Present (3 years 9 months)
Experienced Senior Claims Representative with a focus on customer success.
Experience
Senior Claims Representative
Genworth Financial India Private Limited
Jan 2022 - Dec 2025 (3 years 11 months)
Claims Associate
Legato Health Technologies LLP
Jan 2019 - Dec 2022 (3 years 11 months)
Reliable Medical Biller with coding and medical terminology knowledge.
Experience
Medical Claims Analyst
Unknown
Aug 2023 - Present (2 years 3 months)
Medical Biller
Med-Metrix
Dec 2022 - Aug 2023 (8 months)
Team Leader
The Results Company
Apr 2022 - Dec 2022 (8 months)
5k-10k USD
I am an experienced claims supervisor and skilled farm worker with 15+ years in insurance and practical agricultural expertise.
Experience
Claims Supervisor
Africa Medilink Ltd
Jan 2009 - Jan 2025 (16 years)
General Labour
Family Farm
Jan 2005 - Jan 2008 (3 years)
Detail-oriented claims examiner with expertise in complex insurance resolutions.
Experience
Sr. Claims Examiner
Intercare
Jan 2022 - Dec 2024 (2 years 11 months)
Sr. Claims Examiner
Next Level Administrators
Jan 2020 - Dec 2022 (2 years 11 months)
Sr. Claim Examiner
Alternative Service Concepts
Jan 2017 - Dec 2020 (3 years 11 months)
Experienced team manager focused on coaching and performance development.
Experience
Team Manager/Coach
CarFinance 247
Aug 2021 - Present (4 years 3 months)
Account Manager
CarFinance 247
Nov 2019 - Present (6 years)
Sales Executive
Dedicated claims specialist with a passion for enhancing customer experiences.
Experience
Claims Specialist
State Farm
Apr 2023 - Present (2 years 7 months)
Claims Administrator
Columbine Health Plan
Dec 2021 - Mar 2023 (1 year 3 months)
Customer Services Representative
AT&T
Feb 2020 - Jul 2021 (1 year 5 months)
Highly organized Claims Specialist with a successful claims management history.
Experience
Desk Adjuster/Claims Auditor
Pilot Catastrophe Services, Inc.
May 2019 - Present (6 years 6 months)
Home Commercial Proximity Claims Specialist
State Farm Insurance
Apr 2014 - Apr 2017 (3 years)
Claims Specialist-Premier Service Program
State Farm Insurance
Dedicated Assistant Team Lead with expertise in healthcare claims management.
Experience
Assistant Team Lead
Onsure Health, LLC
Apr 2024 - Present (1 year 7 months)
Assistant Team Lead
Yogesher India Pvt Ltd
Mar 2021 - Mar 2024 (3 years)
Client relationship specialist and billing supervisor with 10+ years in healthcare accounts receivable.
Experience
Client Relationship Manager
Global Healthcare Billing Partners
Nov 2022 - Jan 2025 (2 years 2 months)
Team Leader
Global Healthcare Billing Partners
Jan 2019 - Oct 2022 (3 years 9 months)
Accounts Receivable Analyst
I am a principal product leader driving AI/LLM conversational platforms for insurance claims and measurable business value.
Experience
Principal Product Owner
AAA: The Auto Club Group
Jan 2023 - Present (2 years 10 months)
Claims Technical Consultant
AAA: The Auto Club Group
Jul 2020 - Present (5 years 4 months)
CPCU-certified Claims Adjuster with expertise in complex claims management.
Experience
Injury Claims Associate
State Farm
Aug 2024 - Present (1 year 3 months)
Express Claims Associate
State Farm
May 2022 - Aug 2024 (2 years 3 months)
I am a licensed insurance agent and proven operations leader.
Experience
Licensed Insurance Agent
QuoteManage
Apr 2022 - May 2024 (2 years 1 month)
General Manager
Victra
Jul 2017 - Jan 2021 (3 years 6 months)
Experienced healthcare payment integrity professional specializing in claims review and compliance.
Experience
Claims Review Adjuster
Humana Inc.
Feb 2023 - Present (2 years 9 months)
Claims Processing Adjuster
Humana Inc.
May 2022 - Feb 2023 (9 months)
Customer Service Representative
Vittoria Services
Jun 2023 - Jul 2023 (1 month)
Claims Handler Assistant
Mapfre Middlesea
Apr 2023 - Jun 2023 (2 months)
Jubilee Allianz Insurance Kenya
Jan 2018 - Nov 2023 (5 years 10 months)
Customer Service Assistant
Sun La Vie Safaris
Jan 2017 - Dec 2017 (11 months)
Xchanging Technology Services India Private Limited
Jun 2009 - Present (16 years 5 months)
Technical Lead
Marsh and MC
Claims Resolution Manager
athenahealth
Apr 2016 - Aug 2020 (4 years 4 months)
Sr Credentialing Associate
athenahealth
Apr 2012 - Aug 2016 (4 years 4 months)
Care Cloud (MTBC)
Feb 2020 - Present (5 years 9 months)
Claims Customer Service Representative
Sedgwick
Jan 2021 - Present (4 years 10 months)
Retail Team Leader
Barnes & Noble
Jun 2018 - Present (7 years 5 months)
Customer Service Representative
The Results Company
Sep 2017 - Apr 2022 (4 years 7 months)
Customer Service Representative
Teleperformance
Aug 2016 - Jun 2018 (1 year 10 months)
Unit Manager
Hanover Insurance Group
Jan 2015 - Dec 2017 (2 years 11 months)
Sr. Claims Examiner
Sedgwick CMS/SRS
Jan 2011 - Dec 2015 (4 years 11 months)
AO.com
Jan 2014 - Present (11 years 10 months)
Client Services
Claims Advisory Group
Mar 2012 - Present (13 years 8 months)
Sales Advisor
LBM Direct Marketing
Oct 2010 - Present (15 years 1 month)
Customer Success Manager
ED's Safety
Sep 2017 - Oct 2019 (2 years 1 month)
Coordinator (Internship)
First Steps Georgia
Jan 2018 - Jul 2018 (6 months)
Jan 2007 - Apr 2014 (7 years 3 months)
Re-inspector / Trainer-Catastrophe Team
State Farm Insurance
Feb 1998 - Jan 2007 (8 years 11 months)
Claim Representative - National Catastrophe Team
State Farm Insurance
Jan 1992 - Feb 1998 (6 years 1 month)
Global Healthcare Billing Partners
Jan 2016 - Dec 2019 (3 years 11 months)
Auto Claim Representative
AAA: The Auto Club Group
Nov 2019 - Jul 2020 (8 months)
HR Coordinator
Thirdware Solutions
Dec 2018 - Oct 2019 (10 months)
Office Administrator/HR Representative
Jetech Inc.
Dec 2017 - Nov 2018 (11 months)
Claims Research Representative
Humana Inc.
Jan 2019 - May 2022 (3 years 4 months)
Call Center Supervisor
Telecontacto
Apr 2015 - Dec 2018 (3 years 8 months)