Applicant Tracking Systems (ATS) scan resumes for keywords and structured data. They rank and filter candidates before a human reads your Ticketing Agent resume. If your file lacks keywords or uses odd formatting, the system can reject it.

Follow these core practices to pass ATS checks:

• Use standard section titles: "Work Experience", "Education", "Skills".
• List relevant keywords naturally: GDS (Amadeus, Sabre), CRS, ticketing, reservations, check-in, boarding passes, fare rules, refunds, exchanges, flight irregularities, baggage claims, PCI compliance, CRM, bilingual (Spanish/French), customer service, cash handling.
• Avoid complex layout: no tables, columns, text boxes, headers, footers, images, or charts.
• Choose readable fonts: Arial, Calibri, Times New Roman.
• Save as .docx or PDF, and avoid heavily designed templates.

Write clear, keyword-rich bullets under each job. Start bullets with action verbs that show what you did. Quantify results when you can, like "processed 150 check-ins per shift".

Common mistakes waste ATS and recruiter time. Don’t replace exact keywords with creative synonyms. Don’t hide duties in headers or images. Don’t omit tools and certifications that matter for Ticketing Agent roles, like GDS experience, IATA training, or language skills.

When you tailor your resume, match the job description terms exactly. Keep formatting simple and content tight. This approach helps both the ATS and the person who reads your resume next.

Pick a clean, simple template for a Ticketing Agent role. Use a reverse-chronological layout so your recent customer service and ticketing work appears first. That layout reads well and helps ATS find dates, titles, and employers.

Keep length tight. One page fits entry and mid-level agents. Use two pages only if you have long, relevant aviation or event-ticketing experience with measurable results.

Choose an ATS-friendly font like Calibri or Arial. Use 10-12pt for body text and 14-16pt for headers. Keep margins around 0.5–1 inch and add white space between sections so readers scan quickly.

Use standard headings such as Contact, Summary, Experience, Skills, Certifications, and Education. Put ticketing systems and languages in Skills. List certifications like IATA or security clearances in Certifications.

Bullet your achievements, not your duties. Start bullets with active verbs. Quantify where you can, for example tickets processed per shift, upsell rate, or queue reduction percentages.

Avoid complex columns, images, or fancy icons. They often confuse ATS and recruiters. Stick to simple bolding for headings and a single colour for your name or section headers.

Watch these common formatting errors. Don’t use nonstandard fonts. Don’t cram text with tiny spacing. Don’t hide dates in headers or footers. Don’t mix multiple resume styles in one file.

Finally, proofread in plain text to check parsing. Export to PDF when submitting unless the job asks for Word. That keeps your layout intact for recruiters and preserves ATS fields.

Writing a tailored cover letter for a Ticketing Agent helps you show real interest in the airline or travel company. You use the letter to explain how your customer service skills and ticketing experience match the role. The letter should complement your resume and point to the work you want to do.

Key sections and what to include

• Header: Put your contact details, the company's name, and the date.
• Opening paragraph: State the Ticketing Agent role you want. Show enthusiasm for the airline. Mention one strong qualification or where you found the job.
• Body paragraphs: Connect your past work to the job needs. Highlight ticketing systems like Sabre or Amadeus and one specific project. Note customer service wins, sales, or problem solving. Use numbers when you can, like percent improvements or passenger counts. Use keywords from the job posting.
• Closing paragraph: Reiterate interest in the Ticketing Agent role. Say you can contribute to smoother check-ins or higher ancillary sales. Ask for an interview and thank the reader.

Keep your tone professional, confident, and warm. Write like you are talking to one person. Use short sentences and avoid corporate buzzwords.

When you tailor the letter, mention the airline's route network, customer promises, or service goals. That shows you researched the company. Replace general statements with one or two specific accomplishments from your past jobs.

Before you send, proofread for typos and tone. Keep the letter to one page. Make every sentence earn its place.

If you want a Ticketing Agent role, your resume must be clear, tight, and relevant. Small mistakes can cost interviews, especially for front-line roles that need trust and accuracy.

Pay attention to ticketing systems, customer results, and dates. Show you can handle busy counters, tech tools, and tricky passenger situations.

If you want a Ticketing Agent resume that gets interviews, focus on airline systems, customer service, and clear examples of solving booking problems. These FAQs and tips help you highlight the right skills, structure your document, and present travel credentials effectively.