Shift Manager Resume Examples & Templates
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Shift Manager Resume Examples and Templates
Shift Supervisor Resume Example and Template
Jessica Taylor
Dedicated Shift Supervisor with over 5 years of experience in retail management. Proven ability to lead teams to achieve operational excellence while enhancing customer satisfaction. Skilled in training staff, managing inventory, and resolving customer issues efficiently.
Experience
- Supervised a team of 20+ staff during busy shifts, ensuring seamless operations and customer service.
- Achieved a 15% increase in customer satisfaction scores through effective team training and engagement.
- Managed inventory and reduced shrinkage by implementing stricter control measures, resulting in savings of $50,000 annually.
- Led customer service initiatives that improved service response times by 25%.
- Trained and mentored new hires on company policies and service standards.
- Handled escalated customer complaints effectively, enhancing overall customer experience.
- Oversaw daily store operations and ensured compliance with company policies.
- Increased sales by 10% through improved merchandising and promotional strategies.
- Developed and implemented training programs for new employees, enhancing team performance.
Education
Skills
What's this resume sample doing right?
Strong leadership experience
Your role as a Shift Supervisor at Target shows you led a team of over 20 staff, which highlights your ability to manage a large workforce effectively—an essential skill for a Shift Manager.
Quantifiable achievements
You included impressive numbers, like a 15% increase in customer satisfaction and $50,000 in savings from reduced shrinkage. This kind of data clearly demonstrates your impact and aligns with the expectations for a Shift Manager.
Relevant skills listed
The skills section includes key competencies like 'Team Leadership' and 'Conflict Resolution,' which are highly relevant to the responsibilities of a Shift Manager in a retail setting.
Well-structured experience section
Your experience section flows logically, detailing your roles and responsibilities in a clear manner. This structure helps hiring managers easily understand your background, which is crucial for a Shift Manager position.
How could we improve this resume sample?
Generic summary statement
Your summary mentions general qualities but could be more tailored to a Shift Manager role. Consider adding specific examples of your management style or accomplishments that directly relate to managing shifts and teams.
Limited use of industry keywords
Underdeveloped education section
Lacks a professional email format
Shift Manager Resume Example and Template
Michael Johnson
Toronto, ON • [email protected] • +1 (416) 555-0123 • himalayas.app/@michaeljohnson
Professional summary
Education
Experience
- Supervised a team of 30+ employees, ensuring adherence to company policies and procedures
- Improved overall store efficiency by 25% through effective staff scheduling and training programs
- Handled customer complaints and resolved issues, enhancing customer satisfaction ratings by 15%
- Managed daily store operations and led a team of 15 staff members
- Increased sales by 20% through effective merchandising strategies and staff engagement
- Implemented training initiatives that improved employee performance and retention rate by 30%
Skills
Technical: Team Leadership, Customer Service, Inventory Management, Operational Efficiency, Conflict Resolution
What's this resume sample doing right?
Strong quantifiable achievements
The resume highlights specific outcomes, like a 25% increase in store efficiency and a 15% improvement in customer satisfaction. These metrics show a clear impact, which is essential for a Shift Manager role where operational effectiveness is key.
Relevant leadership experience
With over 6 years in retail management, including supervising over 30 employees at Walmart, the candidate demonstrates strong leadership skills. This experience aligns well with the responsibilities of a Shift Manager in overseeing daily operations.
Effective use of industry keywords
The resume includes important phrases like 'staff management,' 'operational tasks,' and 'customer complaints.' These keywords resonate with ATS and hiring managers looking for a Shift Manager, enhancing the candidate's visibility.
Concise introduction
The introduction succinctly summarizes the candidate's experience and skills, emphasizing their commitment to team performance and customer satisfaction. This sets a positive tone for the rest of the resume.
How could we improve this resume sample?
Skills section could be more specific
The skills listed are relevant but could benefit from including specific tools or systems used in retail management, such as POS software or inventory management systems. This would better match the expectations for a Shift Manager.
Lacks detail on conflict resolution experience
While 'Conflict Resolution' is mentioned in the skills, the resume doesn’t provide specific examples of handling conflicts. Including a brief example can strengthen this skill's presentation and show practical application.
No clear call to action or closing statement
The resume lacks a closing statement or call to action, which can leave the reader wanting more. A brief conclusion can reiterate interest in the role and encourage employers to reach out for further discussion.
Formatting could enhance readability
The resume uses bullet points well, but ensuring consistent formatting, such as uniform font sizes and spacing, can improve overall readability. A cleaner look helps make a strong impression on hiring managers.
Senior Shift Manager Resume Example and Template
Contact
+55 (21) 98765-4321
Skills
• Team Leadership
• Operational Efficiency
• Customer Service
• Sales Management
• Inventory Control
Julia Silva
São Paulo, SP
|
himalayas.app/@juliasilva
Dynamic and results-oriented Senior Shift Manager with over 7 years of experience in the retail industry, dedicated to optimizing store operations and enhancing customer satisfaction. Proven track record of leading teams to achieve sales targets and improve operational processes in fast-paced environments.
Professional Experience
Grupo Pão de Açúcar
São Paulo, SPSenior Shift Manager
Mar 2021 - Present- Managed daily operations for a high-volume store, resulting in a 15% increase in sales over the previous year
- Implemented training programs for staff, improving customer service ratings by 30%
- Developed and executed merchandising strategies that increased product visibility and sales conversion rates
Lojas Americanas
Rio de Janeiro, RJShift Supervisor
Jan 2018 - Feb 2021- Supervised a team of 20+ employees, ensuring compliance with company policies and operational procedures
- Monitored inventory levels and coordinated with suppliers to optimize stock management
- Achieved a 25% reduction in operational costs through process improvements and waste management initiatives
Education
Universidade de São Paulo
São Paulo, SPB.A. Business Administration
2013 - 2017Focused on management principles and retail operations, with a thesis on customer experience in retail environments.
What's this resume sample doing right?
Strong impact in work experience
The work experience highlights quantifiable achievements, like a 15% sales increase and a 30% improvement in customer service ratings. These results are crucial for a Shift Manager role, showing the ability to drive performance and enhance customer satisfaction.
Relevant skills section
The skills listed, such as 'Team Leadership' and 'Operational Efficiency', align well with the responsibilities of a Shift Manager. This makes the resume relevant and appealing to hiring managers looking for these competencies.
Clear and concise summary
The summary effectively communicates Julia's experience and focus on operational efficiency and team leadership. It's tailored to the Shift Manager role, showcasing her value proposition straight away.
How could we improve this resume sample?
Limited keyword usage
The resume could benefit from including more industry-specific keywords, such as 'staff scheduling' or 'performance metrics'. This would improve its chances of passing through ATS and catching the attention of recruiters.
Lacks specific examples in education
The education section mentions a thesis but doesn't elaborate on it. Adding specifics about how her studies relate to retail operations or management could further strengthen her qualifications for the Shift Manager role.
No mention of software proficiency
In today's retail environment, familiarity with software for inventory or sales management is important. Including this information could enhance her resume and show she's up-to-date with industry tools.
Assistant Store Manager Resume Example and Template
Contact
+1 (416) 555-0199
Skills
• Retail Management
• Customer Service
• Inventory Management
• Sales Strategy
• Team Leadership
Michael Thompson
Toronto, ON
|
himalayas.app/@michaelthompson
Dynamic Assistant Store Manager with over 5 years of experience in retail management. Proven track record of enhancing store operations, driving sales growth, and leading teams to deliver exceptional customer service. Committed to creating a positive shopping environment and achieving corporate objectives.
Professional Experience
Walmart Canada
Toronto, ONAssistant Store Manager
Mar 2021 - Present- Implemented new inventory management system that reduced stock discrepancies by 30%
- Trained and developed a team of 20+ associates, improving employee retention rate by 15%
- Collaborated with the Store Manager to increase monthly sales by 25% through effective merchandising strategies
Canadian Tire
Ottawa, ONSales Supervisor
May 2018 - Feb 2021- Led a team of 15 sales associates to achieve a 20% increase in sales during promotional events
- Managed daily operations including cash handling and customer service, maintaining a 95% customer satisfaction rating
- Conducted regular training sessions to elevate team performance and product knowledge
Education
George Brown College
Toronto, ONDiploma in Retail Management
2015 - 2017Studied key principles of retail operations, marketing, and customer service management.
What's this resume sample doing right?
Strong impact in work experience
The resume showcases effective achievements like a 30% reduction in stock discrepancies and a 25% sales increase. These quantifiable results highlight the candidate's ability to drive operational efficiency, which is essential for a Shift Manager.
Relevant skills listed
The skills section includes critical competencies like 'Inventory Management' and 'Team Leadership.' These are vital for a Shift Manager, as they reflect the ability to oversee operations and lead teams effectively.
Clear and concise summary
The summary effectively communicates the candidate's experience and commitment to enhancing customer service. This directly aligns with a Shift Manager's focus on operational excellence and customer satisfaction.
How could we improve this resume sample?
Job title mismatch
The resume is tailored for an Assistant Store Manager role. To better fit the Shift Manager position, consider emphasizing skills related to shift scheduling and staff management in the experiences section.
Lacks specific keywords for Shift Manager
The resume could include more targeted keywords like 'shift management' or 'staff scheduling.' This would help improve ATS compatibility, ensuring the resume gets noticed for Shift Manager roles.
Limited detail on leadership style
The resume mentions team leadership but lacks detail on the candidate's leadership style or approach. Including this could show how they would manage shifts and handle team dynamics as a Shift Manager.
Store Manager Resume Example and Template
Laura García
Madrid, Spain • [email protected] • +34 612 345 678 • himalayas.app/@lauragarcia
Professional summary
Education
Experience
- Increased store sales by 30% within the first year through effective promotional strategies and staff training
- Implemented a new inventory management system that reduced stock discrepancies by 25%
- Led a team of 25 staff, fostering a collaborative work environment and improving employee retention by 15%
- Assisted in managing daily store operations, contributing to a 20% increase in annual sales
- Trained and developed new employees, resulting in improved customer service ratings
- Oversaw visual merchandising which enhanced the customer shopping experience
Skills
Technical: Retail Management, Sales Strategies, Inventory Control, Customer Service, Team Leadership, Visual Merchandising
What's this resume sample doing right?
Strong sales achievements
The resume highlights a 30% sales increase in a year, showcasing the candidate's ability to drive revenue. This quantifiable result is compelling for a Shift Manager role, where maximizing sales is crucial.
Effective team leadership
Leading a team of 25 and improving employee retention by 15% demonstrates solid leadership skills. This experience aligns well with the Shift Manager's responsibility of managing and motivating staff.
Relevant skills listed
The skills section includes important areas like 'Team Leadership' and 'Inventory Control,' which are vital for a Shift Manager. This relevance enhances the resume's effectiveness for the targeted role.
Compelling introduction
The introductory statement clearly outlines the candidate's experience and achievements. This sets a strong tone and indicates readiness for a Shift Manager role.
How could we improve this resume sample?
Job title mismatch
The resume is titled 'Store Manager,' which may confuse ATS systems for a Shift Manager position. Changing the title to match the target role would enhance clarity.
Lacks specific shift management experience
The resume does not explicitly mention experience managing shifts or scheduling, which is key for a Shift Manager. Adding relevant examples would strengthen the application.
Limited use of industry keywords
While the resume includes relevant skills, it could benefit from more targeted keywords like 'shift supervision' and 'staff scheduling.' This can improve ATS compatibility and visibility.
Generic skills section
The skills listed are good but could be more detailed. Including specific tools or systems used in inventory management or sales strategies would provide better context for the Shift Manager role.
1. How to write a Shift Manager resume
Landing a Shift Manager role can be tough, especially when many applicants have similar experiences. How can you ensure your resume captures attention? Hiring managers focus on your leadership abilities and tangible achievements rather than just your job titles. Many job seekers, however, mistakenly emphasize generic phrases instead of showcasing specific contributions.
This guide will help you create a resume that stands out to employers by emphasizing your unique skills and accomplishments. You'll learn how to translate your experiences into impactful statements, such as transforming 'Managed a team' into 'Led a team of 15, improving efficiency by 20%'. We'll cover key sections like your work experience and resume summary. By the end, you'll have a polished resume that effectively presents your qualifications.
Use the right format for a Shift Manager resume
When crafting a resume as a Shift Manager, it's essential to choose the right format. You typically want to use a chronological format, especially if you have a solid work history in management. This format showcases your career progression and relevant experience in a clear manner. For those with gaps in employment or changing careers, a combination or functional format might be better suited. Regardless of the format, ensure your resume is ATS-friendly by keeping clear sections, avoiding columns or tables, and steering clear of complex graphics.
Here’s a quick list of formats:
- Chronological: Best for steady career progression.
- Functional: Ideal for career changers or those with gaps.
- Combination: Great for highlighting both skills and work history.
Craft an impactful Shift Manager resume summary
The resume summary is your chance to make a strong first impression. For a Shift Manager, this section should highlight your leadership experience and key skills. If you have several years in management roles, use a summary. If you’re newer to the field or changing careers, consider an objective statement instead. A great summary formula is: '[Years of experience] + [Specialization] + [Key skills] + [Top achievement]'. This way, you present a concise snapshot of your qualifications.
For example, if you have five years in retail management, you might say: 'Dynamic Shift Manager with 5 years of experience in retail operations, skilled in team leadership and customer service excellence, recognized for increasing sales by 15%'.
Good resume summary example
Experienced Shift Manager with over 7 years in fast-paced environments. Proven track record in enhancing team performance and operational efficiency. Recognized for reducing staff turnover by 30% at Wunsch Inc.
This summary works because it clearly states the years of experience, specialization, key skills, and a top achievement, making it impactful and relevant.
Bad resume summary example
Shift Manager with some experience in managing staff and operations. Looking to grow in a new role.
This fails because it lacks specifics. It doesn't mention years of experience, key skills, or any notable achievements, making it too vague and unmemorable.
Highlight your Shift Manager work experience
List your work experience in reverse chronological order, including your job title, company name, and dates of employment. Each position should have bullet points that start with strong action verbs and showcase your contributions. For example, instead of saying 'Responsible for managing the team', say 'Led a team of 10 employees to achieve sales targets'. Use metrics to quantify your impact, like 'Increased sales by 25% in Q1'. Consider using the STAR method (Situation, Task, Action, Result) to frame your accomplishments effectively.
Remember to be specific and impactful. This is your chance to show how you've made a difference in your previous roles.
Good work experience example
- Led a team of 12 associates at Kuvalis-Pollich, increasing customer satisfaction ratings by 15% within one year by implementing a new training program.
This works because it starts with a strong action verb, quantifies the impact, and provides context about the achievement.
Bad work experience example
- Assisted in managing the shift and supervising employees at Schowalter-Raynor.
This fails because it lacks specific achievements or metrics, making it sound ordinary rather than impactful.
Present relevant education for a Shift Manager
Your education section should include the school name, degree, and graduation year or expected date. If you graduated recently, make this section more prominent and consider including your GPA or relevant coursework. For experienced professionals, this section can be shorter. If you have certifications relevant to management or leadership, mention them here or create a separate section. Remember, education shows your foundational knowledge, but experience is usually more critical for a Shift Manager.
Good education example
Bachelor of Science in Business Administration
University of State, 2018
GPA: 3.8
This works well because it clearly states the degree, school, and GPA, making it easy for employers to see educational achievements.
Bad education example
Some College Coursework Completed
State Community College
This fails because it lacks specifics about what was studied or any degree achieved, making it less relevant.
Add essential skills for a Shift Manager resume
Technical skills for a Shift Manager resume
Soft skills for a Shift Manager resume
Include these powerful action words on your Shift Manager resume
Use these impactful action verbs to describe your accomplishments and responsibilities:
Add additional resume sections for a Shift Manager
Including additional sections can set you apart as a Shift Manager. You might add projects, certifications, or volunteer experience that highlight your leadership skills or community involvement. These sections can give insight into your personality and work ethic, making your application more memorable.
Good example
Certifications:
Certified Shift Manager (CSM) - National Retail Federation, 2021
This works well because it shows a commitment to professional development and relevant industry knowledge.
Bad example
Volunteer Experience: Helped at local events.
This fails because it lacks details about what was done and the impact, making it less impressive.
2. ATS-optimized resume examples for a Shift Manager
Applicant Tracking Systems (ATS) are software tools that companies use to screen resumes. These systems scan for keywords and can easily reject resumes that don't fit their criteria. For a Shift Manager, optimizing your resume for ATS is essential because it helps you get noticed by employers looking for specific skills and experiences.
To improve your chances, start by using standard section titles like 'Work Experience' and 'Skills'. Incorporate relevant keywords such as 'team leadership', 'inventory management', and 'staff training' from job descriptions. Avoid complex formatting like tables and text boxes since ATS might not read them correctly.
Using standard fonts like Arial or Times New Roman is best, and save your resume in a simple format like .docx or PDF. Many candidates make mistakes by using creative synonyms for keywords or including unnecessary images and graphics that ATS can’t process.
- Use standard section titles (e.g., 'Work Experience', 'Education').
- Include relevant keywords from job descriptions.
- Avoid complex formatting that ATS might misread.
- Stick to standard fonts and save in easy-to-read formats.
ATS-compatible example
Skills: Team Leadership, Inventory Management, Staff Training, Customer Service
Why this works: This section clearly lists relevant keywords for a Shift Manager role, making it easy for ATS to identify core competencies.
ATS-incompatible example
Abilities: Excellent at managing teams, really good with stock organization, creative problem-solver
Why this fails: Using vague terms and creative synonyms like 'really good' instead of specific keywords can lead to ATS misinterpretation, reducing the chances of getting noticed.
3. How to format and design a Shift Manager resume
When you're aiming for a Shift Manager role, picking the right resume template is crucial. A clean and professional layout works best, especially if you choose a reverse-chronological format. This layout helps hiring managers easily see your most recent experience, which is key in a fast-paced environment.
Your resume should ideally fit on one page, especially if you're at an entry or mid-level. If you have extensive experience, two pages can be acceptable. Just remember to keep it concise and relevant to the position you're applying for.
For fonts, stick to professional and ATS-friendly options like Calibri, Arial, or Georgia. Use sizes between 10-12pt for the body and 14-16pt for headers. Adequate white space and consistent spacing are important for readability, so avoid clutter. Simple formatting is better than overly creative designs since it ensures both human readers and ATS can easily navigate your resume.
Common mistakes to avoid include using overly complex templates that confuse ATS, excessive color, or non-standard fonts. Also, ensure there's enough white space to prevent a crowded look. Using clear section headings will help organize your information effectively.
Well formatted example
Shift Manager
Aufderhar-Green
June 2020 - Present
- Supervise daily operations and team performance
- Implement training programs for new staff
- Improve customer satisfaction scores by 15%
Why this works: This layout presents clear headings, a professional font choice, and good spacing. It highlights relevant experience directly related to the Shift Manager role, making it easy for hiring managers to see key achievements and responsibilities.
Poorly formatted example
Shift Manager
Schultz and Padberg
- Managed staff and operations
- Increased sales
- Developed schedules
Why this fails: This example lacks clear section headings and adequate spacing, making it hard to read. The bullet points are vague and don't provide specific achievements, which might make it less impressive to potential employers.
4. Cover letter for a Shift Manager
Writing a tailored cover letter is essential for a Shift Manager position. It complements your resume by showcasing your genuine interest in the role and company. A strong cover letter allows you to highlight your leadership skills and experience managing teams effectively.
Start your letter with a header that includes your contact information, the company's details, and the date. In the opening paragraph, mention the specific Shift Manager position you’re applying for. Express your enthusiasm for the role and company, and briefly highlight your most relevant qualification or where you found the job listing.
In the body paragraphs, connect your experience to the job requirements. Highlight key projects where you successfully led a team, mentioning specific skills like conflict resolution and time management. Use examples of quantifiable achievements, such as improving team efficiency or customer satisfaction rates. Tailor your content to the company’s values and the specific job description.
- Closing Paragraph: Reiterate your interest in the role and confidence in your ability to contribute to the team.
- Include a call to action, such as requesting an interview.
- Always thank the reader for their time and consideration.
Maintain a professional and enthusiastic tone throughout. Customize your letter for each application to avoid sounding generic or impersonal.
Sample a Shift Manager cover letter
Dear Hiring Team,
I am excited to apply for the Shift Manager position at Starbucks, as advertised on your careers page. With over five years of experience in retail management, I have honed my skills in team leadership and operational efficiency, making me a strong fit for your team.
In my previous role as a Shift Supervisor at Dunkin', I successfully managed a team of 15 employees, consistently achieving a 20% increase in customer satisfaction scores. I implemented a new training program that reduced onboarding time by 30%, allowing us to maintain high service standards during busy hours. My ability to resolve conflicts and motivate my team has led to improved morale and productivity.
I am particularly drawn to Starbucks' commitment to creating a positive customer experience and fostering a supportive work environment. I am confident that my proactive approach and dedication to team development will contribute positively to your store.
I would love the opportunity to discuss how my background and skills align with the needs of your team. Thank you for considering my application. I look forward to the possibility of working together.
Sincerely,
Jamie Taylor
5. Mistakes to avoid when writing a Shift Manager resume
Creating a resume for a Shift Manager role is crucial for showcasing your leadership and operational skills. Avoiding common mistakes is key to making a great impression. Employers look for specific experiences and achievements, so your attention to detail can set you apart.
Avoid vagueness in job descriptions
Mistake Example: "Responsible for managing a team."
Correction: Be specific about your responsibilities and achievements. Instead, write: "Led a team of 15 staff members, ensuring efficient operations and high customer satisfaction in a busy restaurant environment."
Overstating your skills and achievements
Mistake Example: "Increased sales significantly during my shift."
Correction: Provide measurable results. Instead, say: "Boosted sales by 20% during peak hours through effective staff training and inventory management."
Using generic language
Mistake Example: "Worked well with others in a fast-paced environment."
Correction: Use specific examples. Instead, write: "Collaborated with kitchen and front-of-house teams to streamline service during busy dinner shifts, reducing wait times by 15 minutes on average."
Neglecting to tailor your resume for each application
Mistake Example: "Experience in various management roles across different industries."
Correction: Customize your resume for the role. Instead, say: "Shift Manager at Joe's Diner, leading a team to enhance service quality and operational efficiency within the food service industry."
Including irrelevant information
Mistake Example: "Enjoy playing basketball and hiking on weekends."
Correction: Focus on relevant skills. Instead, mention: "Completed a management training program focused on team leadership and conflict resolution."
6. FAQs about Shift Manager resumes
If you're aiming for a Shift Manager position, your resume should highlight your leadership skills, ability to manage teams, and operational knowledge. Here are some frequently asked questions and tips to help you create a compelling resume.
What skills should I highlight on my Shift Manager resume?
What skills should I highlight on my Shift Manager resume?
Focus on key skills such as:
- Team leadership
- Conflict resolution
- Time management
- Customer service
- Inventory management
These skills show your ability to manage a team and ensure smooth operations.
What format is best for a Shift Manager resume?
What format is best for a Shift Manager resume?
A chronological format works well for showcasing your career progression. Start with your most recent job and list your responsibilities and achievements clearly.
How long should my Shift Manager resume be?
How long should my Shift Manager resume be?
Keep it to one page if you have less than 10 years of experience. If you have more, two pages are acceptable, but make sure every detail is relevant.
How can I showcase my achievements as a Shift Manager?
How can I showcase my achievements as a Shift Manager?
Use metrics to highlight your contributions. For example, mention how you improved team efficiency by a specific percentage or reduced costs in your department.
Should I include certifications on my Shift Manager resume?
Should I include certifications on my Shift Manager resume?
Yes! Certifications like food safety or management training can set you apart. List any relevant certifications prominently on your resume.
Pro Tips
Use Action Verbs
Start bullet points with strong action verbs like 'led', 'coordinated', or 'optimized'. This shows your active role in past positions and grabs attention.
Tailor Your Resume for Each Job
Customize your resume for each application. Use keywords from the job description to show you’re a great fit for that specific position.
Highlight Team Management Experience
Make sure to detail your experience in managing teams. Describe how you developed your team members and improved group dynamics.
Keep it Professional
Ensure your resume looks clean and professional. Use a simple font, consistent formatting, and avoid overly flashy designs.
7. Key takeaways for an outstanding Shift Manager resume
Creating a great Shift Manager resume can really help you land that job. Here are some key takeaways to keep in mind:
- Use a clean, professional format that's easy to read and ATS-friendly.
- Highlight your leadership skills and relevant experience tailored to managing teams and operations.
- Use strong action verbs and quantify your achievements, like how you improved efficiency or boosted sales.
- Incorporate job-relevant keywords naturally to optimize for Applicant Tracking Systems.
Don't hesitate to explore resume building tools or templates to get started on your journey to becoming a Shift Manager!
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