Front Office Assistant Resume Examples & Templates
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Front Office Assistant Resume Examples and Templates
Junior Front Office Assistant Resume Example and Template
Julia Oliveira
Detail-oriented Junior Front Office Assistant with a strong background in administrative support and customer service. Proven ability to manage front desk operations efficiently while ensuring a positive experience for clients and visitors.
Experience
- Managed front desk operations, welcoming clients and handling inquiries with a 95% satisfaction rate.
- Coordinated schedules for meetings and appointments, improving office efficiency by 30%.
- Assisted in the preparation of documents and reports, ensuring accuracy and timeliness.
- Provided administrative support including data entry, filing, and customer service.
- Improved document retrieval times by 25% through enhanced filing systems.
- Assisted in organizing company events, contributing to a well-received employee engagement initiative.
Education
Skills
What's this resume sample doing right?
Strong quantifiable achievements
The resume highlights impressive metrics, like a 95% client satisfaction rate and a 30% improvement in office efficiency. These quantifiable results effectively showcase Julia's impact as a Junior Front Office Assistant, making her stand out to hiring managers.
Clear and relevant skills section
The skills listed, such as 'Customer Service' and 'Office Management,' directly align with the requirements for a Front Office Assistant. This clear focus helps emphasize Julia's qualifications for the role.
Concise and engaging summary
The summary provides a brief yet compelling overview of Julia's abilities, emphasizing her detail-oriented nature and strong customer service skills. This sets a positive tone for the rest of the resume.
How could we improve this resume sample?
More specific skills needed
While the skills section is relevant, adding more specific tools or software commonly used in front office roles could enhance the resume. Consider including terms like 'CRM software' or 'Microsoft Office Suite' to attract ATS attention.
Limited experience description
While the experience descriptions are good, adding more details on Julia's responsibilities or specific tasks she managed could strengthen the narrative. Highlighting direct interactions with clients or specific front office processes would be beneficial.
Lack of certifications or training
Including any relevant certifications or training could add credibility to Julia's qualifications. Consider adding courses related to customer service or office management to enhance her profile for the Front Office Assistant role.
Front Office Assistant Resume Example and Template
Contact
+1 (555) 234-5678
Skills
• Customer Service
• Office Management
• Scheduling
• Communication
• Microsoft Office Suite
• Time Management
Emily Johnson
New York, NY
|
himalayas.app/@emilyjohnson
Organized and personable Front Office Assistant with over 4 years of experience in administrative support and customer service. Proven track record of enhancing office efficiency and contributing to a positive workplace atmosphere.
Professional Experience
GlobalTech Solutions
New York, NYFront Office Assistant
Mar 2021 - Present- Managed daily front desk operations, including greeting visitors and managing phone inquiries for a fast-paced tech company.
- Improved appointment scheduling efficiency by 30% through the implementation of a new digital calendar system.
- Coordinated and organized office events and meetings, enhancing team collaboration and morale.
HealthFirst Medical Center
Brooklyn, NYReceptionist
Jan 2019 - Feb 2021- Provided exceptional customer service to patients, managing a high volume of calls and inquiries in a busy medical office.
- Streamlined the patient check-in process, reducing wait times by 20%.
- Assisted in maintaining patient records and scheduling appointments, ensuring compliance with HIPAA regulations.
Education
City University of New York
New York, NYA.A. in Business Administration
2017 - 2019Focused on office management and administrative procedures, providing a solid foundation for a career in front office operations.
What's this resume sample doing right?
Strong professional summary
The summary captures your experience and skills well. It highlights your organizational skills and customer service, which are crucial for a Front Office Assistant. This sets a positive tone for the rest of your resume.
Quantifiable achievements
Your work experience includes specific improvements like a 30% increase in scheduling efficiency and a 20% reduction in patient wait times. These metrics showcase your impact and effectiveness in previous roles, aligning well with the expectations for a Front Office Assistant.
Clear structure and readability
The resume is easy to navigate with clear sections for work experience, education, and skills. This organization helps potential employers quickly find relevant information, which is essential for a Front Office Assistant role.
How could we improve this resume sample?
Lacks specific technical skills
Your skills section lists important soft skills, but it could benefit from including specific tools or software relevant to front office operations, like CRM systems or appointment scheduling software. This addition would strengthen your alignment with the job requirements.
Limited detail in earlier roles
The description of your past role as a Receptionist could include more specific tasks or achievements. Adding details about how you improved the patient experience or managed office tasks will enhance your qualifications for a Front Office Assistant.
No keywords related to the job description
The resume could include more keywords from the job description, such as 'front desk management' or 'customer relations.' Using these terms will help your resume perform better in ATS and catch the eye of hiring managers.
Senior Front Office Assistant Resume Example and Template
Maria Silva
Dedicated Senior Front Office Assistant with over 5 years of experience in administrative support and client relations within the banking sector. Proven track record of enhancing customer satisfaction and streamlining office operations in fast-paced environments.
Experience
- Managed front desk operations for a high-volume banking branch, serving over 200 clients daily.
- Implemented a new appointment scheduling system that increased efficiency by 30%.
- Trained and supervised a team of 3 junior assistants, improving overall service quality.
- Provided exceptional customer service, resolving inquiries and issues for a diverse clientele.
- Assisted in the organization of client events that increased customer engagement by 25%.
- Maintained office supplies and equipment, reducing costs by negotiating with vendors.
Education
Skills
What's this resume sample doing right?
Strong experience in front office operations
Your role as a Senior Front Office Assistant highlights valuable experience managing high-volume operations, serving over 200 clients daily. This is crucial for a Front Office Assistant position, showing you can handle busy environments effectively.
Quantifiable achievements
You include measurable outcomes, like increasing efficiency by 30% through a new scheduling system. This showcases your ability to make impactful improvements, which is essential for the Front Office Assistant role.
Relevant skill set
The skills listed, such as Customer Service and Office Management, align well with what employers seek in a Front Office Assistant. This alignment helps in passing ATS screenings and catching employer interest.
Clear and concise introduction
Your introduction effectively summarizes your experience and strengths in a few sentences. It grabs attention and clearly states your value, making it suitable for a Front Office Assistant role.
How could we improve this resume sample?
Lacks specific keywords in skills
While the skills are relevant, adding specific keywords related to the Front Office Assistant role, like 'CRM systems' or 'multitasking,' could enhance ATS compatibility and appeal to hiring managers.
Limited detail on past accomplishments
Some achievements could use more detail, especially in your earlier role at Itaú Unibanco. Adding specific metrics or examples of how you improved customer service would strengthen your impact.
Missing a clear conclusion
The resume doesn't include a concluding statement or call to action. A brief closing remark expressing your enthusiasm for the Front Office Assistant position can leave a positive impression on potential employers.
Generic bullet points
Some bullet points in your experiences are a bit generic. Tailoring them to include more specific tasks or results relevant to a Front Office Assistant could enhance your overall presentation.
Front Office Supervisor Resume Example and Template
Giulia Rossi
Dynamic and detail-oriented Front Office Supervisor with over 6 years of experience in the hospitality industry. Proven track record of enhancing guest experiences and managing front desk operations in high-end hotel environments. Skilled in team leadership, customer service excellence, and operational efficiency.
Experience
- Supervised a team of 15 front desk staff, improving customer satisfaction scores by 25% through staff training and performance evaluations.
- Implemented a new check-in system that reduced wait times by 30%, significantly enhancing guest experience.
- Coordinated with management to resolve guest complaints and ensure exceptional service delivery, leading to a 15% increase in repeat bookings.
- Handled guest check-ins and check-outs efficiently, maintaining high standards of service and professionalism.
- Assisted in managing reservations and responding to guest inquiries, contributing to a 20% increase in overall hotel occupancy.
- Trained 5 new staff members on front desk operations and customer service protocols.
Education
Skills
What's this resume sample doing right?
Strong action verbs
The use of action verbs like 'Supervised' and 'Implemented' gives a dynamic feel to the work experience. This makes the candidate's contributions clear and impactful, which is essential for a Front Office Assistant role.
Quantifiable achievements
The resume highlights specific achievements, such as improving customer satisfaction scores by 25% and reducing wait times by 30%. These quantifiable results demonstrate the candidate's ability to enhance guest experiences, a crucial aspect for a Front Office Assistant.
Relevant skills listed
The skills section includes essential abilities like 'Customer Service' and 'Conflict Resolution.' These are directly relevant to the Front Office Assistant role, showing the candidate's fit for the position.
Clear and concise introduction
The introduction effectively summarizes the candidate's experience and strengths in just a few sentences. It presents a compelling value proposition that aligns well with the expectations for a Front Office Assistant.
How could we improve this resume sample?
Job title mismatch
The title 'Front Office Supervisor' doesn't align with the target role of Front Office Assistant. Consider modifying the title to reflect the target role better, emphasizing relevant experience while avoiding misalignment.
Limited keyword optimization
The resume could benefit from incorporating more specific keywords common in Front Office Assistant job descriptions, such as 'guest services' or 'front desk operations.' Enhancing keyword usage can improve ATS compatibility.
Experience order could be clearer
The work experience section lists the most recent position first, which is good, but consider adding dates to the education section for consistency. This may help potential employers quickly assess qualifications.
Lacks a tailored objective statement
The resume doesn't include a tailored objective statement specific to the Front Office Assistant role. Adding one could provide clarity on the candidate's intentions and focus, thereby enhancing the overall appeal.
Front Office Manager Resume Example and Template
Laura Schmidt
Munich, Germany • [email protected] • +49 (170) 123-4567 • himalayas.app/@lauraschmidt
Professional summary
Education
Experience
- Managed a team of 20 front desk staff, achieving a 95% guest satisfaction rate through effective training and leadership.
- Implemented a new check-in system that reduced wait times by 30%, enhancing the overall guest experience.
- Collaborated with housekeeping and maintenance departments to ensure timely room readiness and guest service excellence.
- Assisted in managing front office operations, contributing to a 20% increase in positive online reviews.
- Conducted training sessions that improved staff performance and reduced guest complaints by 15%.
- Oversaw the reservation system and optimized occupancy rates through strategic pricing.
Skills
Technical: Guest Relations, Team Leadership, Operations Management, Reservation Systems, Customer Service
What's this resume sample doing right?
Strong experience section
The resume highlights significant achievements in the experience section, like managing a team of 20 and achieving a 95% guest satisfaction rate. This directly showcases the leadership and operational skills needed for a Front Office Assistant.
Quantifiable results
It emphasizes quantifiable achievements, such as reducing wait times by 30% and increasing positive reviews by 20%. These metrics demonstrate the candidate's effectiveness, which is attractive for a Front Office Assistant role.
Relevant skills listed
The skills section includes essential attributes like 'Guest Relations' and 'Customer Service', directly relevant to the Front Office Assistant position. This alignment helps in ATS matching and showcases the candidate's fit for the role.
Concise introduction
The introduction effectively summarizes the candidate's experience and focus on guest relations. It immediately captures the reader's attention, making it clear that Laura is well-suited for a Front Office Assistant role.
How could we improve this resume sample?
Target role mismatch
The resume is tailored for a Front Office Manager, which may not align with a Front Office Assistant position. Adjusting the title and focus to reflect the Assistant role would make it more relevant and appealing.
Limited technical skills
The skills section could benefit from more specific technical skills related to front office tasks, such as familiarity with hotel management software. Adding these would enhance the resume's competitiveness for a Front Office Assistant role.
Lack of a tailored objective statement
The resume lacks a specific objective statement for the Front Office Assistant role. Adding a brief statement that outlines Laura's goals and how she can add value to the role would strengthen her application.
Overemphasis on management roles
The focus on management responsibilities may overshadow the day-to-day tasks expected of a Front Office Assistant. Highlighting more operational and support tasks would better fit the role's requirements.
1. How to write a Front Office Assistant resume
Finding a Front Office Assistant position can be tough when so many applicants have similar backgrounds. How can you ensure your resume catches the eye of hiring managers? They look for clear evidence of your organizational skills and customer service experience, not just a list of duties. Unfortunately, many job seekers get caught up in using generic phrases instead of showcasing real achievements.
This guide will help you create a resume that highlights your strengths and relevant experiences effectively. For example, you'll learn to turn vague descriptions like "managed schedules" into impactful statements such as "scheduled appointments for a team of 10, improving office efficiency by 20%." You'll receive guidance on crafting key sections like your work experience and summary. By the end, you'll have a polished resume that tells your unique professional story.
Use the right format for a Front Office Assistant resume
When crafting a resume for a Front Office Assistant, you should consider using a chronological format. This layout works best if you have a steady work history in administrative or customer service roles. It showcases your career progression clearly. If you're transitioning from a different field or have gaps in your employment, a functional or combination format can highlight your skills instead of your job history. Regardless of the format, make sure your resume is ATS-friendly. Keep it simple with clear sections and avoid columns, tables, or complex graphics.
- Chronological: Best for steady career progression.
- Functional: Focuses on skills, ideal for career changers.
- Combination: Blends both, useful for those with varied experience.
Craft an impactful Front Office Assistant resume summary
The resume summary is your chance to grab the employer's attention. For experienced candidates, a summary should highlight your years in the industry, your specialization, key skills, and a top achievement. If you're entry-level or changing careers, an objective focuses on your career goals and what you can bring to the role. Use this formula for a strong summary: '[Years of experience] + [Specialization] + [Key skills] + [Top achievement]'.
For a Front Office Assistant, your summary should reflect your organizational skills, customer service experience, and any relevant software proficiency. Tailoring your summary to match the job description can also help with ATS optimization.
Good resume summary example
Summary: Detail-oriented Front Office Assistant with 3 years of experience in busy office environments. Skilled in managing schedules, customer service, and using office software. Successfully improved appointment scheduling efficiency by 20% at Herzog Group.
Why this works: This summary clearly communicates relevant experience, skills, and a measurable achievement, making it impactful.
Bad resume summary example
Objective: Seeking a front office position where I can use my skills.
Why this fails: This statement is vague and lacks details about specific skills or experiences that would make the candidate stand out.
Highlight your Front Office Assistant work experience
List your work experience in reverse chronological order. Start with your job title, company name, and dates of employment. Use bullet points for your responsibilities, starting each with a strong action verb. For a Front Office Assistant, quantify your impact whenever possible. For instance, instead of saying 'responsible for managing schedules,' say 'managed scheduling for a team of 10, improving efficiency by 15%.' Using the STAR method (Situation, Task, Action, Result) can help frame your accomplishments effectively.
Good work experience example
- Coordinated daily office operations at Herzog Group, resulting in a 25% increase in customer satisfaction scores.
Why this works: This bullet point uses strong action verbs and quantifies the impact, showcasing the candidate's effectiveness.
Bad work experience example
- Helped with front desk tasks at Turcotte-Stokes.
Why this fails: This lacks specifics and quantifiable results, making it less compelling to potential employers.
Present relevant education for a Front Office Assistant
Include your education details in this section, specifying the school name, degree, and graduation year. For recent graduates, make this section more prominent, including your GPA or relevant coursework if applicable. For experienced professionals, this section can be less emphasized, and you may omit your GPA. If you have any relevant certifications, include them here or in a dedicated section.
Good education example
Bachelor of Arts in Business Administration
University of Example, 2020
Why this works: The entry is clear, concise, and includes the degree and institution, which is relevant for a Front Office Assistant.
Bad education example
High School Diploma
Example High School, 2018
Why this fails: While not irrelevant, this entry is less suitable for a candidate applying for a Front Office Assistant role without further education details.
Add essential skills for a Front Office Assistant resume
Technical skills for a Front Office Assistant resume
Soft skills for a Front Office Assistant resume
Include these powerful action words on your Front Office Assistant resume
Use these impactful action verbs to describe your accomplishments and responsibilities:
Add additional resume sections for a Front Office Assistant
You can enhance your resume by adding sections like Projects, Certifications, Volunteer Experience, or Languages. Highlighting relevant certifications or volunteer roles can set you apart. For instance, if you earned a certification in office management, include it to show your commitment to professional development.
Good example
Certification: Certified Administrative Professional (CAP), 2021
Why this works: This certification shows dedication to the profession, adding value to the candidate's qualifications.
Bad example
Volunteer at local shelter
Why this fails: While volunteering is great, this entry lacks specifics about the role or skills gained, making it less impactful.
2. ATS-optimized resume examples for a Front Office Assistant
Applicant Tracking Systems (ATS) are software tools that help employers manage the hiring process. They scan resumes for specific keywords and can reject them based on formatting issues or missing information. For a Front Office Assistant, optimizing your resume for ATS is essential. Many employers use these systems to filter out candidates, so your resume needs to make it through this initial screening.
To optimize your resume, you should follow some best practices. Use standard section titles like Work Experience, Education, and Skills. Include relevant keywords from job descriptions, like customer service, communication skills, and administrative tasks. Avoid complex formatting such as tables or images, as these can confuse ATS. Stick to readable fonts and save your document as a PDF or .docx file.
Here are some common mistakes to avoid. Don't use creative synonyms instead of exact keywords. Avoid headers or footers that the ATS might ignore. Make sure you don't leave out critical skills or tools that relate to the Front Office Assistant role.
ATS-compatible example
Skills:
Customer Service, Scheduling, Microsoft Office Suite, Communication Skills, Data Entry
Why this works: This skill section uses clear, standard formatting and includes relevant keywords that ATS can easily recognize. It directly aligns with what employers are looking for in a Front Office Assistant.
ATS-incompatible example
My Experience:
I have a knack for helping customers and keeping things organized. I've worked with various software programs and have good communication skills.
Why this fails: The section header My Experience is non-standard, and the descriptions lack specific keywords like customer service or administrative tasks. This could lead to the ATS missing important information, hurting your chances.
3. How to format and design a Front Office Assistant resume
When you're crafting a resume for a Front Office Assistant position, choosing the right template is essential. A clean, professional layout works best. The reverse-chronological format is often recommended because it highlights your work experience in a way that's easy to follow and ATS-friendly.
Keep your resume to one page, especially if you’re early in your career. For those with extensive experience, two pages might be necessary, but always focus on conciseness. Highlight relevant skills and experiences without overwhelming the reader.
Use professional fonts like Calibri or Arial in sizes from 10-12pt for the body and 14-16pt for headers. Adequate white space is key for readability, so ensure consistent spacing throughout. Avoid overly creative designs that might confuse both human readers and ATS systems.
Common mistakes include using complex templates with columns that can confuse ATS. Also, avoid excessive colors or non-standard fonts. A cluttered resume can detract from your qualifications, so aim for simplicity and clarity with clear section headings.
Well formatted example
Jean Wisoky CPA
Front Office Assistant
Hickle Inc
Phone: (555) 123-4567
Email: [email protected]
Experience:
- Managed front desk operations, greeting clients and answering phone calls.
- Assisted in scheduling appointments and maintaining office supplies.
Education:
Associate Degree in Business Administration
This layout is straightforward and easy to read. It features clear headings, consistent spacing, and relevant experiences that make it ATS-friendly.
Poorly formatted example
Annamae Tromp
Front Office Assistant
Treutel
Phone: (555) 987-6543
Email: [email protected]
Experience:
- Managed front desk operations.
- Assisted with scheduling appointments.
- Handled client inquiries.
- Maintained office supplies.
Education:
Bachelor's Degree in Communications
This format struggles because of the columns, which can confuse ATS systems. It also lacks adequate white space, making it harder to read.
4. Cover letter for a Front Office Assistant
A tailored cover letter is essential for a Front Office Assistant role. It complements your resume and shows genuine interest in the position. You want to grab the hiring manager's attention and convey why you're the best fit for their team.
Start with your header. Include your contact information, the company's details, and the date. This part sets a professional tone from the beginning.
In your opening paragraph, mention the specific Front Office Assistant position you're applying for. Express your enthusiasm for the role at the company, and highlight a key qualification. For instance, you might say where you found the job listing or what excites you about the company culture.
- Body Paragraphs: Connect your experience with the job requirements. Highlight your key projects or roles that relate to front office tasks.
- Include specific skills, like customer service or scheduling, that are important for a Front Office Assistant.
- Quantify your achievements when possible. For example, mention how you improved office efficiency or enhanced customer satisfaction.
In your closing paragraph, reiterate your interest in the Front Office Assistant role. Express confidence in your ability to contribute positively to the team. Include a call to action, like requesting an interview, and thank the reader for their time.
Throughout your letter, keep a professional yet conversational tone. Tailor your content for each application to avoid sounding generic.
Sample a Front Office Assistant cover letter
Dear Hiring Team,
I am excited to apply for the Front Office Assistant position at ABC Corporation, as advertised on your careers page. I believe my strong organizational skills and experience in customer service make me a great fit for your team.
In my previous role at XYZ Company, I managed front desk operations and supported a team of 15 staff members. I implemented a new scheduling system that improved appointment management by 30%. My passion for creating a welcoming environment led to a 20% increase in customer satisfaction scores during my tenure.
I am particularly drawn to ABC Corporation's commitment to excellence and community involvement. I am confident that my proactive approach and attention to detail will contribute to the smooth operation of your front office.
I would love the opportunity to discuss how my skills can benefit your team. Thank you for considering my application. I look forward to the possibility of an interview.
Sincerely,
John Doe
5. Mistakes to avoid when writing a Front Office Assistant resume
Creating a resume for a Front Office Assistant position requires careful attention to detail. You want to communicate your skills clearly and effectively to catch an employer's eye. Avoiding common mistakes can make a significant difference in how your application is perceived.
Being too vague in job descriptions
Mistake Example: "Responsible for various tasks in the office."
Correction: Be specific about your duties and achievements. Try: "Managed front desk operations, handled customer inquiries, and coordinated appointments for a team of 10 staff members."
Using a one-size-fits-all resume
Mistake Example: "I have experience in customer service and office management."
Correction: Tailor your resume for each job. Instead, write: "Provided exceptional customer service in a fast-paced environment at ABC Company, ensuring a welcoming atmosphere for all visitors."
Ignoring grammar and spelling errors
Mistake Example: "Organised office supplies and maintaned inventory levels."
Correction: Proofread your resume carefully. A better option is: "Organized office supplies and maintained inventory levels, ensuring seamless office operations."
Overstating your experience
Mistake Example: "Expert in office management and administration with 10 years of experience."
Correction: Be honest about your experience. A more accurate statement could be: "Over 2 years of experience supporting office operations and assisting with administrative tasks."
Including irrelevant information
Mistake Example: "Hobbies include hiking, knitting, and baking."
Correction: Focus on skills related to the role. Instead, mention: "Proficient in Microsoft Office Suite and customer relationship management software, enhancing office efficiency."
6. FAQs about Front Office Assistant resumes
Creating a resume for a Front Office Assistant role involves showcasing your organizational skills, communication abilities, and customer service experience. This guide will help you navigate common questions and provide tips to enhance your resume.
What skills should I highlight on my Front Office Assistant resume?
What skills should I highlight on my Front Office Assistant resume?
Focus on skills like:
- Customer service
- Communication
- Time management
- Multitasking
- Proficiency in office software
These are vital in a front office environment.
What format is best for a Front Office Assistant resume?
What format is best for a Front Office Assistant resume?
A chronological format works best. Start with your most recent job and list your experiences in reverse order. This makes it easy for employers to see your relevant experience quickly.
How long should my Front Office Assistant resume be?
How long should my Front Office Assistant resume be?
Keep it to one page. This ensures you include only the most relevant information, making it easy for hiring managers to read.
How can I showcase my customer service experience?
How can I showcase my customer service experience?
Include specific examples of how you've helped customers. Use numbers to show your impact, such as the number of clients served or satisfaction ratings.
What should I do if I have employment gaps?
What should I do if I have employment gaps?
Be honest and focus on what you did during those gaps. Mention any volunteer work, training, or skills you developed that relate to the role.
Pro Tips
Use Action Verbs
Start each bullet point with action verbs like 'managed', 'coordinated', or 'assisted'. This makes your responsibilities and achievements clear and impactful.
Tailor Your Resume
Customize your resume for each job application. Match your skills and experiences to the job description to show you’re the right fit.
Include Relevant Certifications
If you have certifications in customer service, office management, or relevant software, include them. They can set you apart from other candidates.
7. Key takeaways for an outstanding Front Office Assistant resume
Creating an effective Front Office Assistant resume is all about showcasing your organizational skills and customer service experience. Here are some key takeaways to consider:
- Use a clean, professional format that’s easy to read and ATS-friendly.
- Highlight relevant skills like communication, multitasking, and proficiency in office software tailored to the Front Office Assistant role.
- Employ strong action verbs and quantify your achievements whenever possible, such as 'managed schedules for 5 executives' or 'resolved customer inquiries with a 95% satisfaction rate.'
- Optimize for Applicant Tracking Systems by naturally incorporating keywords from the job description.
Take your time to create a polished resume, and consider using templates or resume building tools to help you get started. Good luck with your job search!
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