Front Of House Manager Resume Examples & Templates
4 free customizable and printable Front Of House Manager samples and templates for 2025. Unlock unlimited access to our AI resume builder for just $9/month and elevate your job applications effortlessly. Generating your first resume is free.
Front Of House Manager Resume Examples and Templates
Assistant Front Of House Manager Resume Example and Template
Contact
+65 9123 4567
Skills
• Customer Service
• Team Leadership
• Operations Management
• Conflict Resolution
• Event Coordination
Emily Tan
Singapore
|
himalayas.app/@emilytan
Highly motivated Assistant Front Of House Manager with over 5 years of experience in the hospitality industry. Proven track record of enhancing guest experiences and streamlining operations in high-pressure environments. Adept at team leadership and customer service excellence.
Professional Experience
Marina Bay Sands
SingaporeAssistant Front Of House Manager
Jun 2021 - Present- Managed a team of 25 front desk staff, improving customer satisfaction scores by 20% through training and development.
- Implemented new check-in procedures that reduced wait times by 30% during peak hours.
- Coordinated guest services operations for high-profile events, ensuring a seamless experience for over 500 guests.
Raffles Hotel
SingaporeFront Desk Supervisor
Mar 2018 - May 2021- Supervised daily front desk operations, ensuring a smooth workflow and high-quality customer service.
- Trained new staff on hotel policies and customer service best practices, resulting in a 15% reduction in guest complaints.
- Handled guest inquiries and complaints effectively, maintaining a 95% positive feedback rating on online platforms.
Education
Singapore Institute of Technology
SingaporeBachelor of Arts in Hospitality Management
2014 - 2018Focused on hospitality operations, guest relations, and event management. Completed internship at a five-star hotel, gaining practical experience in front office management.
What's this resume sample doing right?
Strong leadership experience
You showcase solid leadership skills by managing a team of 25 front desk staff. This experience is crucial for a Front Of House Manager, as it demonstrates your ability to lead and motivate a large team in a high-pressure environment.
Quantifiable achievements
Your resume includes impressive metrics, like improving customer satisfaction scores by 20% and reducing wait times by 30%. These quantifiable results effectively demonstrate your impact, making you a strong candidate for the Front Of House Manager role.
Relevant education background
Your Bachelor's degree in Hospitality Management aligns well with the Front Of House Manager position. It shows you have the academic foundation to understand the nuances of hospitality operations and guest relations.
Experience with high-profile events
Coordinating guest services for over 500 attendees at high-profile events highlights your ability to manage complex situations. This experience is particularly relevant for a Front Of House Manager, who often oversees large gatherings.
How could we improve this resume sample?
Lacks a tailored summary
Your intro is good, but it could be more focused on the Front Of House Manager role. Consider adding specific goals or outcomes you aim to achieve in this position to better align with the job.
Limited skills section
The skills listed are relevant but could be expanded. Adding more specific skills like 'Guest Relationship Management' or 'Crisis Management' could enhance your appeal for the Front Of House Manager role.
No mention of technology skills
Many Front Of House Manager roles require familiarity with property management systems. Including any relevant software or technology experience would strengthen your resume and appeal to employers.
Experience timeline could be clearer
While your experience is outlined, including specific achievements or responsibilities for each role in a more structured way would improve clarity. This helps recruiters quickly assess your qualifications for the Front Of House Manager position.
Front Of House Manager Resume Example and Template
David Tan
Singapore • [email protected] • +65 9123 4567 • himalayas.app/@davidtan
Professional summary
Education
Experience
- Directed a team of 25 staff members, achieving a 20% increase in customer satisfaction scores within one year.
- Implemented new training programs resulting in a 30% reduction in employee turnover.
- Managed daily operations leading to a 15% increase in revenue through upselling and enhanced guest experiences.
- Assisted in the management of front desk operations, ensuring seamless guest check-in and check-out processes.
- Developed and implemented customer service protocols that improved guest feedback ratings by 25%.
- Coordinated with housekeeping and maintenance to ensure timely room readiness, enhancing overall guest experience.
Skills
Technical: Guest Services, Team Leadership, Operations Management, Customer Satisfaction, Training & Development, Conflict Resolution
What's this resume sample doing right?
Strong leadership experience
You demonstrate effective leadership by directing a team of 25 staff members. This experience shows your ability to manage and motivate a large team, which is crucial for a Front Of House Manager.
Quantifiable achievements
Your resume highlights impressive quantifiable results, like a 20% increase in customer satisfaction scores and a 30% reduction in employee turnover. These achievements make a strong case for your capability in enhancing guest services.
Relevant skills listed
You include key skills like 'Guest Services' and 'Operations Management' that align well with the Front Of House Manager role. This shows you have the right expertise for managing guest interactions and operational efficiency.
Compelling introduction
Your introduction is dynamic and succinct, effectively summarizing your experience and value. It gives a clear view of your background in luxury hospitality, which is highly relevant for the position.
How could we improve this resume sample?
Lacks specific software skills
Your resume doesn't mention any specific software or management systems used in front-of-house operations. Including tools like POS systems or reservation software would improve your alignment with typical job requirements.
Experience details could be more concise
Some bullet points in your experience section are a bit lengthy. Shortening them while retaining key information can enhance readability and keep the focus on your major achievements.
No mention of awards or recognitions
Adding any awards or recognitions you've received in your roles would strengthen your resume. This can highlight your contributions to guest satisfaction and operational excellence.
Limited focus on soft skills
While you mention skills like 'Conflict Resolution', expanding on your interpersonal or communication skills could better showcase your ability to interact with guests and staff effectively in a high-pressure environment.
Senior Front Of House Manager Resume Example and Template
Ananya Sharma
Dynamic and highly organized Senior Front Of House Manager with over 10 years of experience in luxury hospitality. Proven track record of enhancing guest experiences and driving operational efficiency in high-pressure environments. Exceptional leadership and communication skills with a dedication to service excellence.
Experience
- Managed daily operations of a 300-room luxury hotel, achieving a 95% guest satisfaction rating.
- Implemented new front desk procedures that reduced check-in time by 30% and improved overall guest flow.
- Trained and led a team of 20 front desk staff, fostering a culture of excellence and enhancing team performance.
- Oversaw front office operations, resulting in a 20% increase in upselling and ancillary revenue.
- Developed and implemented training programs that improved staff retention rates by 15%.
- Handled guest complaints with a 98% resolution rate, significantly enhancing guest loyalty.
- Assisted in managing front office operations for a 500-room hotel, focusing on customer service excellence.
- Led the implementation of a new property management system, increasing operational efficiency by 25%.
- Coordinated special events and VIP guest services, ensuring memorable experiences for guests.
Education
Skills
What's this resume sample doing right?
Strong quantifiable achievements
The resume showcases impressive metrics, like a 95% guest satisfaction rating and a 30% reduction in check-in time. These quantifiable results highlight the candidate's impact in previous roles, making them a strong fit for a Front Of House Manager position.
Relevant experience in luxury hospitality
Having worked at prestigious hotels like Taj and Oberoi, the candidate's experience aligns well with the expectations for a Front Of House Manager in a luxury setting. This background gives them an edge in understanding high-end guest service.
Effective leadership demonstrated
The resume indicates successful team leadership, with experience training a team of 20 staff members. This showcases the candidate's ability to foster a positive culture and improve team performance, which is essential for a Front Of House Manager.
How could we improve this resume sample?
Generic skills section
The skills listed are broad and could be more specific to the Front Of House Manager role. Adding skills like 'Conflict Resolution' or 'Luxury Guest Services' would enhance alignment with job descriptions and improve ATS matching.
Intro could be more tailored
The introduction mentions 'dynamic' and 'organized,' but it could be more specific to the Front Of House Manager role. Tailoring it to highlight specific attributes like 'guest-centric' or 'operational expertise' would better capture attention.
Lacks clear career progression
The resume shows great experience, but it could benefit from a clearer narrative of career progression. Adding a brief note on how each role prepared the candidate for the Front Of House Manager position would strengthen their story.
Front Of House Director Resume Example and Template
Arjun Mehta
Mumbai, Maharashtra • [email protected] • +91 98765 43210 • himalayas.app/@arjunmehta
Professional summary
Education
Experience
- Oversaw front of house operations for a luxury hotel with 300+ rooms, achieving a 95% guest satisfaction score.
- Implemented training programs that reduced staff turnover by 30% and improved service efficiency.
- Collaborated with marketing to develop guest engagement strategies, resulting in a 20% increase in repeat bookings.
- Managed front desk operations, leading a team of 15 staff and achieving top ratings on customer feedback surveys.
- Successfully coordinated guest services during peak seasons, increasing operational efficiency by 25%.
- Participated in the implementation of a new property management system that streamlined check-in/check-out processes.
Skills
Technical: Guest Relations, Team Leadership, Operations Management, Customer Service, Conflict Resolution, CRM Software, Training & Development
What's this resume sample doing right?
Strong leadership experience
Your role as Front Of House Director showcases your ability to lead and motivate teams effectively. Managing a large staff and achieving high guest satisfaction scores is vital for a Front Of House Manager role, demonstrating your capability to enhance service quality.
Quantifiable achievements
The resume includes impressive metrics, like a 95% guest satisfaction score and a 20% increase in repeat bookings. These figures highlight your impact on guest services and operational efficiency, essential for a Front Of House Manager.
Relevant skills listed
Your skills section includes critical areas like Guest Relations and Customer Service. These are directly relevant to the Front Of House Manager position, showing you're well-equipped for the role.
How could we improve this resume sample?
Job title mismatch
The title 'Front Of House Director' could confuse hiring managers. Consider changing it to 'Front Of House Manager' to match the job you're targeting. This alignment makes your application clearer and more focused.
Lack of specific technical skills
While you have strong soft skills, the resume lacks specific technical skills or software used in front of house operations. Mentioning tools like property management systems or reservation software can enhance your ATS compatibility.
Absence of a summary statement
Your resume could benefit from a concise summary statement at the top. This would provide a quick overview of your experience and strengths tailored to the Front Of House Manager role, making it easier for recruiters to see your fit.
1. How to write a Front Of House Manager resume
Searching for a Front Of House Manager position can be daunting, especially with so many applicants vying for attention. How can you ensure your resume catches the eye of hiring managers? They prioritize clear evidence of your leadership and customer service skills over generic buzzwords. Unfortunately, many candidates spend too much time listing responsibilities instead of showcasing their impact.
This guide will help you craft a resume that effectively highlights your achievements and relevant experiences. You’ll learn to transform simple statements into powerful narratives, like turning 'Managed staff' into 'Led a team of 10, improving service efficiency by 25%.' We’ll focus on sections like your resume summary and work experience. By the end, you’ll have a polished resume that stands out.
Use the right format for a Front Of House Manager resume
When writing a resume for a Front Of House Manager, it's important to choose the right format. The chronological format is often best for showcasing a steady career progression in the hospitality industry. This format lists your most recent experience first, making it easy for employers to see your growth and skills over time. Alternatively, if you're transitioning from another field or have gaps in your employment, a functional or combination format may be more suitable. These formats allow you to highlight relevant skills and experiences without focusing too much on the timeline.
Regardless of the format you choose, ensure your resume is ATS-friendly. Use clear sections, avoid columns and tables, and keep the layout simple so applicant tracking systems can read your information easily.
Craft an impactful Front Of House Manager resume summary
A resume summary for a Front Of House Manager serves as your first impression, highlighting your key qualifications. If you have substantial experience, use a summary to showcase your years in the industry, your specialization in hospitality management, key skills such as customer service, and a notable achievement, following this formula: '[Years of experience] + [Specialization] + [Key skills] + [Top achievement]'. For entry-level candidates or career changers, an objective statement is more appropriate. This should focus on your career goals and how your skills can benefit the employer.
Your summary or objective is your opportunity to grab attention, so make it count. Tailor it to the job description to improve your chances with ATS, emphasizing the skills and experiences that align with what the employer is looking for.
Good resume summary example
Experienced Front Of House Manager with over 5 years in the hospitality industry. Specializing in team leadership and customer service excellence, I improved guest satisfaction scores by 30% at Orn-Deckow.
This works because it highlights relevant experience, specialization, key skills, and a quantifiable achievement, making a strong case to potential employers.
Bad resume summary example
Motivated individual looking for a Front Of House Manager position. I have experience in customer service and enjoy working with people.
This fails to provide specific details about experience or achievements, making it less impactful and memorable to hiring managers.
Highlight your Front Of House Manager work experience
When detailing your work experience as a Front Of House Manager, list your jobs in reverse chronological order. Start with the job title, company name, and employment dates. Use bullet points to describe your responsibilities and achievements, beginning each with strong action verbs relevant to the role. For example, instead of saying 'Responsible for managing front desk operations', you could say 'Oversaw front desk operations, increasing check-in efficiency by 25%'. Quantifying your impact with metrics helps employers see the value you brought to your previous roles.
Consider using the STAR method (Situation, Task, Action, Result) for crafting your bullet points, as it provides a clear structure for presenting your accomplishments. This way, you can effectively demonstrate your problem-solving skills and contributions to team success.
Good work experience example
Enhanced guest experience by implementing a new check-in system at Wisoky LLC, reducing wait times by 40% and increasing customer satisfaction scores.
This works because it uses a strong action verb, quantifies the impact of the achievement, and clearly illustrates the benefit to the organization.
Bad work experience example
Managed the front desk and helped guests with requests at McLaughlin.
This fails because it lacks specific metrics and uses vague language. It doesn't communicate the impact of the work or any achievements, which weakens the overall effectiveness.
Present relevant education for a Front Of House Manager
In the education section, include the school name, degree obtained, and graduation year or expected date. For recent graduates, make this section more prominent, possibly including GPA or relevant coursework if applicable. However, for experienced professionals, this section should be less emphasized, and GPA is often omitted unless it’s particularly impressive. You should also include any relevant certifications, like a food safety certification or hospitality management course, either in this section or a dedicated certifications section.
Formatting should be consistent and clean, ensuring clarity and easy readability for potential employers.
Good education example
Bachelor of Science in Hospitality Management, 2020 - University of California, Los Angeles
This works because it clearly states the degree, institution, and graduation date, making it easy for employers to assess educational qualifications.
Bad education example
University, Hospitality Management, 2019
This fails because it lacks specific details like the name of the university and is not formatted clearly, which can create confusion.
Add essential skills for a Front Of House Manager resume
Technical skills for a Front Of House Manager resume
Soft skills for a Front Of House Manager resume
Include these powerful action words on your Front Of House Manager resume
Use these impactful action verbs to describe your accomplishments and responsibilities:
Add additional resume sections for a Front Of House Manager
Including additional sections in your Front Of House Manager resume can showcase your unique qualifications. Consider adding sections for projects, certifications, or volunteer experience relevant to hospitality. For instance, if you led a successful event or completed a certification in customer service, these can highlight your commitment to excellence and professional development.
These sections can set you apart from other candidates, showcasing your diverse experiences and dedication to the field.
Good example
Project: Organized a charity event that raised over $10,000 for local nonprofits, enhancing community relations and brand image.
This works because it shows initiative and a successful outcome, along with a direct benefit to the business.
Bad example
Volunteered at a local event.
This fails due to its vagueness and lack of details about the impact or relevance to the Front Of House Manager role, making it less impressive.
2. ATS-optimized resume examples for a Front Of House Manager
Applicant Tracking Systems (ATS) are software tools that companies use to filter resumes. They scan for specific keywords and can reject resumes that miss critical information or use complex formatting. For a Front Of House Manager, optimizing your resume for ATS is essential to increase your chances of getting noticed.
To make your resume ATS-friendly, start with standard section titles like 'Work Experience,' 'Education,' and 'Skills.' Naturally include keywords from Front Of House Manager job descriptions, such as 'customer service,' 'team leadership,' and 'scheduling.' Stick to simple formatting—avoid tables, columns, or images that might confuse the ATS.
Using standard fonts like Arial or Times New Roman helps ensure readability. Save your resume as a PDF or .docx file, but avoid heavily designed layouts that can trip up the ATS. Common mistakes include using creative synonyms instead of the exact keywords from job listings and relying on headers that might be ignored.
- Use clear section titles.
- Incorporate relevant keywords naturally.
- Avoid complex formatting.
- Choose standard fonts.
- Use readable file formats.
ATS-compatible example
Skills: Customer Service, Team Leadership, Scheduling, Conflict Resolution
Why this works: This skills section uses clear, relevant keywords that match what employers look for in a Front Of House Manager. It directly addresses essential competencies in the role, making it easy for ATS to recognize the applicant's qualifications.
ATS-incompatible example
Core Competencies: Excellent at dealing with unhappy customers, able to lead teams, and proficient in managing shifts.
Why this fails: While the descriptions are good, the section title 'Core Competencies' is non-standard, which can confuse ATS. Also, using phrases instead of exact keywords like 'scheduling' can lead to missed opportunities.
3. How to format and design a Front Of House Manager resume
When you're crafting a resume for a Front Of House Manager role, choosing the right template is crucial. A clean, professional layout works best, especially one that follows a reverse-chronological format. This layout enhances readability and is also friendly to Applicant Tracking Systems (ATS), making sure your resume gets noticed.
Keep your resume to one page if you're early in your career, but two pages could be appropriate for those with extensive experience. You want to be concise while still showcasing your relevant skills and achievements.
Stick to professional fonts like Calibri or Arial in sizes 10-12pt for the body and 14-16pt for headings. Adequate white space helps make your resume easy to read. Avoid overly creative designs; simple formatting is typically easier for both recruiters and ATS.
Common mistakes include using complicated templates with columns or graphics that can confuse ATS. Also, be wary of using too many colors or non-standard fonts. Insufficient white space can lead to a cluttered look, which makes it hard for hiring managers to quickly find your key information.
Well formatted example
Viviana Grimes Sr.
Front Of House Manager
Blanda-Hudson
Phone: (123) 456-7890
Email: [email protected]
Experience
Front Of House Manager
ABC Restaurant, City, State
January 2020 - Present
- Managed a team of 15 staff, enhancing service efficiency by 25%
- Developed training programs that improved customer satisfaction rates.
Why this works: This clean layout ensures readability and is ATS-friendly, making it easy for hiring managers to quickly identify key skills and achievements.
Poorly formatted example
Ted Reynolds
Front Of House Manager
Murphy, Russel and Green
Phone: (123) 456-7890
Email: [email protected]
Experience
Front Of House Manager
XYZ Bistro, City, State
- Managed operations effectively
- Team leadership.
Why this fails: This format lacks clear headings and sufficient detail, making it harder for ATS to parse the information and for hiring managers to gauge qualifications.
4. Cover letter for a Front Of House Manager
A tailored cover letter is crucial when applying for a Front Of House Manager position. It complements your resume and shows genuine interest in the role and the company. Through your cover letter, you can convey your personality and specific qualifications that make you a great fit.
Start with a strong header that includes your contact information and the company’s details if you know them. In the opening paragraph, specify that you’re applying for the Front Of House Manager position. Express your enthusiasm for the role and the company, and mention a compelling qualification that makes you stand out.
In the body paragraphs, connect your experience to the job requirements. Highlight key projects or experiences that showcase your leadership, customer service skills, and ability to manage a team. Use specific examples of how you improved customer satisfaction or streamlined operations in past roles. Tailor your content to the specific company and role by using keywords from the job description.
- Header: Include your contact information and the company’s.
- Opening Paragraph: State the job title, express enthusiasm, and mention a key qualification.
- Body Paragraphs: Connect your experience with the job requirements.
- Closing Paragraph: Reiterate your interest, express confidence, and include a call to action.
Conclude by reiterating your strong interest in the role and the company. Express confidence in your ability to contribute, ask for an interview, and thank the reader for their time. Always keep a professional, confident, and enthusiastic tone, customizing your letter for each application.
Sample a Front Of House Manager cover letter
Dear Hiring Team,
I am excited to apply for the Front Of House Manager position at The Grand Hotel, as advertised on your careers page. With over five years of experience in hospitality management and a strong commitment to providing exceptional customer service, I believe I would be a great addition to your team.
In my previous role at The Lakeside Inn, I successfully managed a team of 15 front of house staff, leading to a 20% increase in customer satisfaction scores over one year. I implemented a new training program focused on customer engagement and conflict resolution, which significantly improved staff performance and guest experiences. I am confident that my proactive approach and attention to detail will help enhance the guest experience at The Grand Hotel.
I am particularly drawn to the culture of excellence at The Grand Hotel and am eager to contribute my skills in managing day-to-day operations while fostering a welcoming atmosphere. I look forward to the opportunity to discuss how my experience aligns with your needs.
Thank you for considering my application. I hope to speak with you soon about this exciting opportunity.
Sincerely,
Jane Doe
5. Mistakes to avoid when writing a Front Of House Manager resume
Creating a resume for a Front Of House Manager role is all about showcasing your leadership, customer service, and organizational skills. Avoiding common mistakes is crucial to making a strong impression on potential employers.
Attention to detail can set you apart from other candidates. Here are some common pitfalls to watch out for as you craft your resume.
Avoid vague language
Mistake Example: "Responsible for customer service at the restaurant."
Correction: Be specific about your contributions. Instead, write: "Led a team of 10 staff members to enhance customer satisfaction, resulting in a 20% increase in positive reviews over six months."
Generic resumes
Mistake Example: "I have experience in hospitality management."
Correction: Tailor your resume for each position. For example, write: "Managed daily operations at The Green Bistro, improving efficiency and customer service ratings by 15% during peak hours."
Typos and grammar mistakes
Mistake Example: "Worked at the front of hourse for three years."
Correction: Always proofread your resume. Instead, write: "Worked at the front of house for three years, ensuring a seamless dining experience for all guests."
Overstating responsibilities
Mistake Example: "Oversaw all aspects of restaurant operations."
Correction: Be honest about your role. Instead, say: "Assisted the management team in daily operations, including scheduling and training staff."
Including irrelevant information
Mistake Example: "Hobbies include hiking and painting."
Correction: Focus on relevant skills and experience. Instead, include: "Certified in food safety management and trained in conflict resolution techniques."
6. FAQs about Front Of House Manager resumes
Crafting a resume as a Front Of House Manager requires highlighting your leadership skills, customer service expertise, and operational efficiency. This guide offers helpful FAQs and tips to make your resume shine.
What skills should I include on my Front Of House Manager resume?
What skills should I include on my Front Of House Manager resume?
Focus on these essential skills:
- Customer service management
- Staff training and development
- Conflict resolution
- Operational management
- Communication skills
What is the best format for a Front Of House Manager resume?
What is the best format for a Front Of House Manager resume?
A chronological format works best. It highlights your work history and shows your career progression. Start with your most recent position and work backward.
How long should my Front Of House Manager resume be?
How long should my Front Of House Manager resume be?
Keep it to one page, especially if you have less than 10 years of experience. Focus on relevant roles and achievements to make every word count.
How can I showcase my achievements as a Front Of House Manager?
How can I showcase my achievements as a Front Of House Manager?
Use specific examples and metrics. For instance:
- Increased customer satisfaction scores by 20%
- Reduced staff turnover by implementing training programs
- Managed events that boosted revenue by 30%
What should I do about employment gaps on my resume?
What should I do about employment gaps on my resume?
Be honest and focus on what you did during that time. Highlight any relevant experiences, like volunteer work or freelance gigs, that showcase your skills.
Pro Tips
Highlight Your Leadership Experience
As a Front Of House Manager, you lead teams. Emphasize your leadership style and team-building skills. Include specific examples of how you motivated your team and improved service.
Emphasize Customer Service Skills
Customer service is key in this role. Share examples of how you resolved issues and enhanced guest experiences. Use positive metrics to back up your claims.
Include Relevant Certifications
List any certifications that are relevant, such as food safety, hospitality management, or customer service training. These can set you apart from other candidates.
7. Key takeaways for an outstanding Front Of House Manager resume
Creating an effective Front Of House Manager resume involves showcasing your skills and experience in a way that appeals to potential employers. Here are some key takeaways:
- Use a clean, professional format that’s easy to read and ATS-friendly.
- Highlight your relevant skills, like customer service, team leadership, and communication, tailored specifically for a Front Of House Manager role.
- Use strong action verbs and quantify your achievements whenever possible, like 'increased customer satisfaction by 20%.'
- Incorporate job-relevant keywords to optimize your resume for Applicant Tracking Systems.
Remember, your resume is a chance to show what you can bring to the table. Don’t hesitate to utilize resume-building tools or templates to help you get started!
Similar Resume Examples
Simple pricing, powerful features
Upgrade to Himalayas Plus and turbocharge your job search.
Himalayas
Himalayas Plus
Trusted by hundreds of job seekers • Easy to cancel • No penalties or fees
Get started for freeNo credit card required