Front Of House Manager Resume Examples & Templates
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Front Of House Manager Resume Examples and Templates
Assistant Front Of House Manager Resume Example and Template
What's this resume sample doing right?
Strong leadership experience
You showcase solid leadership skills by managing a team of 25 front desk staff. This experience is crucial for a Front Of House Manager, as it demonstrates your ability to lead and motivate a large team in a high-pressure environment.
Quantifiable achievements
Your resume includes impressive metrics, like improving customer satisfaction scores by 20% and reducing wait times by 30%. These quantifiable results effectively demonstrate your impact, making you a strong candidate for the Front Of House Manager role.
Relevant education background
Your Bachelor's degree in Hospitality Management aligns well with the Front Of House Manager position. It shows you have the academic foundation to understand the nuances of hospitality operations and guest relations.
Experience with high-profile events
Coordinating guest services for over 500 attendees at high-profile events highlights your ability to manage complex situations. This experience is particularly relevant for a Front Of House Manager, who often oversees large gatherings.
How could we improve this resume sample?
Lacks a tailored summary
Your intro is good, but it could be more focused on the Front Of House Manager role. Consider adding specific goals or outcomes you aim to achieve in this position to better align with the job.
Limited skills section
The skills listed are relevant but could be expanded. Adding more specific skills like 'Guest Relationship Management' or 'Crisis Management' could enhance your appeal for the Front Of House Manager role.
No mention of technology skills
Many Front Of House Manager roles require familiarity with property management systems. Including any relevant software or technology experience would strengthen your resume and appeal to employers.
Experience timeline could be clearer
While your experience is outlined, including specific achievements or responsibilities for each role in a more structured way would improve clarity. This helps recruiters quickly assess your qualifications for the Front Of House Manager position.
Front Of House Manager Resume Example and Template
What's this resume sample doing right?
Strong leadership experience
You demonstrate effective leadership by directing a team of 25 staff members. This experience shows your ability to manage and motivate a large team, which is crucial for a Front Of House Manager.
Quantifiable achievements
Your resume highlights impressive quantifiable results, like a 20% increase in customer satisfaction scores and a 30% reduction in employee turnover. These achievements make a strong case for your capability in enhancing guest services.
Relevant skills listed
You include key skills like 'Guest Services' and 'Operations Management' that align well with the Front Of House Manager role. This shows you have the right expertise for managing guest interactions and operational efficiency.
Compelling introduction
Your introduction is dynamic and succinct, effectively summarizing your experience and value. It gives a clear view of your background in luxury hospitality, which is highly relevant for the position.
How could we improve this resume sample?
Lacks specific software skills
Your resume doesn't mention any specific software or management systems used in front-of-house operations. Including tools like POS systems or reservation software would improve your alignment with typical job requirements.
Experience details could be more concise
Some bullet points in your experience section are a bit lengthy. Shortening them while retaining key information can enhance readability and keep the focus on your major achievements.
No mention of awards or recognitions
Adding any awards or recognitions you've received in your roles would strengthen your resume. This can highlight your contributions to guest satisfaction and operational excellence.
Limited focus on soft skills
While you mention skills like 'Conflict Resolution', expanding on your interpersonal or communication skills could better showcase your ability to interact with guests and staff effectively in a high-pressure environment.
Senior Front Of House Manager Resume Example and Template
What's this resume sample doing right?
Strong quantifiable achievements
The resume showcases impressive metrics, like a 95% guest satisfaction rating and a 30% reduction in check-in time. These quantifiable results highlight the candidate's impact in previous roles, making them a strong fit for a Front Of House Manager position.
Relevant experience in luxury hospitality
Having worked at prestigious hotels like Taj and Oberoi, the candidate's experience aligns well with the expectations for a Front Of House Manager in a luxury setting. This background gives them an edge in understanding high-end guest service.
Effective leadership demonstrated
The resume indicates successful team leadership, with experience training a team of 20 staff members. This showcases the candidate's ability to foster a positive culture and improve team performance, which is essential for a Front Of House Manager.
How could we improve this resume sample?
Generic skills section
The skills listed are broad and could be more specific to the Front Of House Manager role. Adding skills like 'Conflict Resolution' or 'Luxury Guest Services' would enhance alignment with job descriptions and improve ATS matching.
Intro could be more tailored
The introduction mentions 'dynamic' and 'organized,' but it could be more specific to the Front Of House Manager role. Tailoring it to highlight specific attributes like 'guest-centric' or 'operational expertise' would better capture attention.
Lacks clear career progression
The resume shows great experience, but it could benefit from a clearer narrative of career progression. Adding a brief note on how each role prepared the candidate for the Front Of House Manager position would strengthen their story.
Front Of House Director Resume Example and Template
What's this resume sample doing right?
Strong leadership experience
Your role as Front Of House Director showcases your ability to lead and motivate teams effectively. Managing a large staff and achieving high guest satisfaction scores is vital for a Front Of House Manager role, demonstrating your capability to enhance service quality.
Quantifiable achievements
The resume includes impressive metrics, like a 95% guest satisfaction score and a 20% increase in repeat bookings. These figures highlight your impact on guest services and operational efficiency, essential for a Front Of House Manager.
Relevant skills listed
Your skills section includes critical areas like Guest Relations and Customer Service. These are directly relevant to the Front Of House Manager position, showing you're well-equipped for the role.
How could we improve this resume sample?
Job title mismatch
The title 'Front Of House Director' could confuse hiring managers. Consider changing it to 'Front Of House Manager' to match the job you're targeting. This alignment makes your application clearer and more focused.
Lack of specific technical skills
While you have strong soft skills, the resume lacks specific technical skills or software used in front of house operations. Mentioning tools like property management systems or reservation software can enhance your ATS compatibility.
Absence of a summary statement
Your resume could benefit from a concise summary statement at the top. This would provide a quick overview of your experience and strengths tailored to the Front Of House Manager role, making it easier for recruiters to see your fit.
1. How to write a Front Of House Manager resume
Landing a Front Of House Manager role can feel competitive, especially when your resume looks like every other candidate’s. How do you show your leadership skills stand out? Hiring managers don’t just want to see "team player"—they want proof of how you improved staff training or reduced wait times. Many managers still list vague duties like "oversaw team" instead of specific results.
This guide will help you craft a resume that highlights your unique strengths. You’ll learn to turn "Managed front desk" into "Streamlined check-in process, reducing guest wait times by 25%". We’ll focus on optimizing your work experience and skills sections to reflect real impact. By the end, you’ll have a resume that tells your professional story clearly.
Use the right format for a Front Of House Manager resume
For a Front Of House Manager, a chronological format works best if you have consistent work history. It highlights your career progression and management experience. A combination format is ideal if you’re changing careers or have gaps, as it blends skills with experience. Avoid functional formats unless you’re entry-level. Always use an ATS-friendly layout: single-column sections, clear headings, and no fancy graphics.
- Chronological: For candidates with 3+ years of management experience.
- Functional: For career changers or those with employment gaps.
- Combination: For candidates with both strong skills and solid experience.
Craft an impactful Front Of House Manager resume summary
Experienced candidates should use a summary to highlight their expertise. Entry-level applicants or career changers should use an objective. The formula is: [Years of experience] + [Specialization] + [Key skills] + [Top achievement]. Avoid vague phrases like 'hardworking' or 'team player.' Instead, focus on measurable outcomes relevant to hospitality leadership.
Good resume summary example
Summary: '5-year Front Of House Manager with a focus on high-volume restaurants. Skilled in staff training, customer service, and operational efficiency. Increased average table turnover by 30% at Schaden, Morissette and Morar through optimized scheduling.'
Objective: 'New to hospitality but with 2 years of leadership in retail operations, seeking to transition into a Front Of House Manager role. Proven ability to reduce customer wait times by 15% in fast-paced environments.'
Why this works: Both examples use specific metrics and align with the core responsibilities of a Front Of House Manager.
Bad resume summary example
Generic summary: 'Dedicated and motivated professional with strong organizational skills. Committed to providing exceptional customer service in a dynamic environment.'
Why this fails: This summary lacks numbers, doesn’t mention restaurant experience, and uses overused terms like 'motivated' and 'dynamic.'
Highlight your Front Of House Manager work experience
List roles in reverse-chronological order. Use bullet points with action verbs like 'Managed,' 'Trained,' or 'Streamlined.' Quantify achievements where possible (e.g., 'Reduced guest wait times by 20%'). The STAR method (Situation, Task, Action, Result) helps structure impactful statements. Avoid vague responsibilities like 'Responsible for team communication'—instead, say 'Led daily briefings for 12 staff members to ensure service consistency.'
Good work experience example
Managed front-of-house operations at Brakus and Sons, overseeing 20+ staff and achieving a 15% increase in repeat customers through personalized service training.
Why this works: The action verb 'Managed' is paired with a specific outcome (15% increase) and ties directly to customer-facing skills.
Bad work experience example
Assisted with staff scheduling and customer inquiries at Fay, Willms and Emmerich.
Why this fails: 'Assisted' is weak and the lack of metrics makes it hard to assess impact. Adding 'Improved staff efficiency by 20%' would strengthen this point.
Present relevant education for a Front Of House Manager
Recent grads should list their degree, school, graduation year, and relevant coursework (e.g., Hospitality Management, Business Administration). Include GPA if above 3.5. Experienced professionals can keep education brief, omitting coursework and GPA. Add certifications like Red Cross Food Safety or Leadership in Hospitality in a separate section if relevant.
Good education example
Hospitality Management Degree, Kenyatta Homenick University, 2020. Relevant coursework: Event Planning, Customer Experience Design. GPA: 3.8.
Why this works: The GPA and coursework highlight academic strengths directly applicable to Front Of House roles.
Bad education example
Bachelor of Arts, Hoppe-Kilback College, 2018.
Why this fails: Missing specific coursework or GPA weakens the relevance for a hospitality-focused role. Adding a certification like 'ServSafe Food Handler' would improve this section.
Add essential skills for a Front Of House Manager resume
Technical skills for a Front Of House Manager resume
Soft skills for a Front Of House Manager resume
Include these powerful action words on your Front Of House Manager resume
Use these impactful action verbs to describe your accomplishments and responsibilities:
Add additional resume sections for a Front Of House Manager
Include relevant sections like Certifications or Projects. For a Front Of House Manager, a 'Notable Achievements' section could highlight awards or process improvements. Avoid irrelevant hobbies unless they demonstrate leadership (e.g., organizing community events).
Good example
Process Improvement Project: Redesigned shift handover protocol at Romaguera Group, reducing communication errors by 40% and improving staff efficiency.
Why this works: Ties a project directly to measurable operational outcomes.
Bad example
Volunteer Experience: Donated time to local food bank.
Why this fails: Too generic. Specifying 'Organized weekly food distributions for 50+ families while managing 15 volunteers' would better showcase leadership skills.
2. ATS-optimized resume examples for a Front Of House Manager
ATS, or Applicant Tracking Systems, are tools employers use to scan resumes for keywords and qualifications. For a Front Of House Manager role, your resume must pass this digital gatekeeper. ATS can reject your resume if it can’t read formatting or misses key terms. Here’s how to beat it:
- Use clear section titles like "Work Experience" and "Skills"—avoid slang like "Front Desk Vibes".
- Grab keywords from the job ad, like "POS system", "customer satisfaction metrics", or "staff training". These tell ATS you’re a fit.
- Stick to simple fonts (Arial, Calibri) and avoid tables, text boxes, or headers. These confuse ATS scanners.
- Save as a PDF or .docx, not a fancy design file. Clean formatting wins.
Mistakes? Using "greeted guests" instead of "customer service" misses keyword checks. Hiding skills in headers/footers? ATS ignores them. Skip these to avoid falling flat.
ATS-compatible example
Skills: POS system (Oracle MICROS), customer satisfaction metrics, staff training, inventory management, event coordination
Why this works: Keywords like "POS system" and "staff training" match common FOH Manager job ads. Clear, bolded section titles help ATS parse quickly.
ATS-incompatible example
Front Desk Experience: Mastered greeting guests and handling checkouts using tables to track daily sales
Why this fails: "Front Desk Experience" is vague. Using a table confuses ATS. Missing specific skills like "POS system" or "inventory management" makes it less competitive.
3. How to format and design a Front Of House Manager resume
As a Front Of House Manager, your resume should mirror the clean, efficient structure of a well-run restaurant. Use a reverse-chronological layout to highlight your management experience first. Stick to one or two pages—entry-level roles keep it to one page; longer careers can expand slightly if the content is relevant.
Choose ATS-friendly fonts like Arial or Georgia (11pt body, 14pt headers). Avoid fancy fonts or colors—this isn’t a menu design contest. Use plenty of white space between sections so hiring managers don’t get lost in a wall of text.
Common mistakes? Columns for contact info trip up applicant tracking systems. Skip flashy graphics or dividers—they look unprofessional. Keep sections like 'Work Experience' and 'Skills' clear and direct. A simple layout lets your leadership achievements shine, not your design skills.
Well formatted example
Joseph Jerde
Front Of House Manager
[email protected] | (555) 123-4567
10 years of hospitality leadership with expertise in team training and customer satisfaction improvement.
Experience
Collins-Auer, 2018–Present
Managed front-of-house operations for 50+ staff, increasing customer retention by 25% through staff training programs.
Why this works: Clean formatting, clear headers, and concise bullet points. The layout is easy to scan and optimized for ATS parsing.
Poorly formatted example
| Joseph Jerde | [email protected] |
Experience
Collins-Auer
Managed 50+ staff, increased retention by 25% through training programs. Led daily staff meetings and...
Why this fails: The table layout confuses ATS. Bullets are missing, making key achievements harder to spot. No consistent font sizing undermines professionalism.
4. Cover letter for a Front Of House Manager
A tailored cover letter for a Front Of House Manager shows you care about the restaurant’s culture and customer experience. It lets you explain how your skills in team leadership, customer service, and problem-solving match their needs. Your resume lists what you’ve done; the letter explains why you’re the best fit for their kitchen.
Header: Add your phone, email, and the date. If you found the job posting on LinkedIn or a job board, mention that here.
Opening: Start with the job title and the restaurant’s name. Example: 'I’m applying for the Front Of House Manager role at Blue Sky Cafe.' Then link to a recent achievement. 'At my last restaurant, I reduced wait times by 15% through staff training.'
Body: Connect your experience to their needs. Use numbers if possible: 'I increased customer satisfaction scores from 75% to 92% by implementing table rotation systems.' Mention soft skills too: 'I lead team meetings weekly to address concerns and boost morale.'
Closing: Ask for an interview directly. 'I’d love to discuss how my hospitality background aligns with Blue Sky Cafe’s mission.' Thank them for their time and sign off with your name.
Tone: Keep it friendly but professional. Avoid phrases like 'I am confident' – just state your achievements. Customize each letter to the restaurant’s values (e.g., 'I admire how Blue Sky Cafe prioritizes local farm partnerships').
Sample a Front Of House Manager cover letter
Dear Hiring Manager,
I’m applying for the Front Of House Manager position at Blue Sky Cafe, a venue I’ve long admired for its commitment to sustainable sourcing and vibrant dining experiences. As the lead server at Riverside Bistro, I streamlined front-of-house operations by introducing a digital reservation system that reduced wait times by 20% during peak hours.
My approach to team leadership has always centered on empowering staff. At Riverside, I trained 12 servers on conflict resolution techniques, which cut customer complaints by 35% in six months. I also managed a 15-member team, ensuring each shift had clear goals and weekly feedback sessions to improve service quality.
What draws me to Blue Sky Cafe is your focus on creating warm, welcoming environments for guests. I believe my background in hospitality, paired with my ability to adapt to high-pressure situations, makes me a strong fit for your team. I’d welcome the chance to discuss how I can contribute to your continued success.
Sincerely,
Emily Carter
5. Mistakes to avoid when writing a Front Of House Manager resume
As a Front Of House Manager, your resume must show you can handle customer service, staff management, and day-to-day operations like a pro. Even small errors can make hiring managers think you’re not detail-oriented. Let’s fix the most common mistakes to help you stand out.
Generic customer service descriptions
Mistake Example: 'Responsible for ensuring guest satisfaction.'
Correction: Show what you did. Write: 'Trained 15 front desk staff on upselling room upgrades, boosting hotel revenue by 12% in 3 months.' Use numbers to prove your impact.
Listing every task instead of key achievements
Mistake Example: 'Answered phones, greeted guests, and managed the lobby area.'
Correction: Focus on results. Try: 'Reduced guest wait times by 30% by redesigning the check-in process at The Royal Resort.' Prioritize what matters to employers.
Ignoring specific hotel protocols
Mistake Example: 'Used hotel software to manage bookings.'
Correction: Name the systems you’ve mastered. 'Managed PMS (Property Management System) and upsold 50+ spa services monthly at The Grand Hotel.' Show technical fluency.
Overstating staff management experience
Mistake Example: 'Led a 50-person team.' (You actually managed 12)
Correction: Be honest but highlight leadership. 'Coordinated 12 front desk agents and 20 housekeeping staff to maintain 98% guest satisfaction at The Lakeside Inn.'
Listing skills without context
Mistake Example: 'Strong communicator, team player, problem solver.'
Correction: Show how you used these skills. 'Deescalated 20+ guest complaints weekly by applying conflict resolution training, achieving zero formal complaints in 2023.'
6. FAQs about Front Of House Manager resumes
Front Of House Manager resumes need to balance leadership, customer service, and operational skills. This guide answers common questions and offers tips to help your resume stand out.
What skills are essential for a Front Of House Manager resume?
What skills are essential for a Front Of House Manager resume?
- Team Leadership: Show you can manage staff and resolve conflicts.
- Customer Service: Highlight problem-solving and complaint resolution.
- Inventory Management: Mention stock control or budget tracking experience.
What resume format works best for a Front Of House Manager?
What resume format works best for a Front Of House Manager?
Use a two-column layout with sections like Key Highlights (top) and Experience (left). Include metrics, like Increased customer satisfaction by 15% in 6 months
.
How do I showcase customer service experience?
How do I showcase customer service experience?
Use specific examples: Trained 10+ staff in upselling, boosting weekly sales by $5K
. Avoid vague terms like excellent communication skills. Focus on outcomes, not duties.
How should I handle employment gaps on my resume?
How should I handle employment gaps on my resume?
Be honest but strategic. For a 6-month gap, write Career break to care for family
or Completed hospitality management certification
. Never lie—you’ll face questions in interviews.
Pro Tips
Highlight Leadership in Action
Don’t just list leadership—show it. Write Resolved a 20% staff turnover issue by implementing weekly training sessions
. Employers want proof you can fix real problems.
Quantify Customer Metrics
Numbers make you credible. Write Reduced customer wait times by 30% through revised scheduling
. Avoid phrases like improved service without data.
Structure for Scannability
Use bold headers like Key Achievements and Operational Skills. Keep paragraphs under 2 lines. Recruiters spend 6 seconds scanning resumes—make your wins visible upfront.
7. Key takeaways for an outstanding Front Of House Manager resume
Your Front Of House Manager resume is your chance to show hospitality employers what makes you stand out. Here’s what to focus on:
- Use a clean, ATS-friendly layout with clear headings like 'Hospitality Experience' and 'Team Leadership.'
- Highlight skills like customer service, staff training, and event coordination with specific examples (e.g., 'Reduced guest wait times by 20% through staff scheduling improvements').
- Start bullet points with action verbs like 'Managed,' 'Trained,' or 'Improved,' and add numbers where possible.
- Include keywords from the job posting—like 'POS systems' or 'inventory management'—to pass ATS scans.
Need a jump start? Try a resume builder with templates designed for hospitality roles. Your next role is just a few tweaks away!
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