When crafting a resume for a Customer Support role, opt for a clean and professional template. A reverse-chronological layout is often best because it highlights your most recent experiences first, making it easy for hiring managers to see your qualifications. Readability is key, especially when your resume goes through Applicant Tracking Systems (ATS), so avoid overly complicated designs.
In terms of length, keep your resume to one page if you're early in your career or have a few years of experience. If you have extensive history in customer support, a two-page resume might be appropriate, as long as every detail is relevant. Remember, it’s about being concise and showcasing your skills effectively.
For font choices, stick to professional and ATS-friendly ones like Calibri, Arial, or Georgia. A size between 10-12pt for body text and 14-16pt for headers works well. Ensure there's plenty of white space, so your resume doesn’t look cluttered. Common mistakes to avoid include using too many colors, unconventional fonts, or complex layouts that confuse both ATS and hiring managers.