As a Customer Service Agent, your resume needs to show communication skills and problem-solving. A clean, reverse-chronological layout works best. It lets hiring managers quickly scan your work history. Use one page for entry-level jobs, two pages if you have over 10 years of customer support experience.
Fonts like Arial or Georgia are safe. Keep body text at 11pt. Don’t use bolding for section headers—stick to 14pt for consistency. Leave plenty of white space between sections. Fancy graphics or columns confuse applicant tracking systems (ATS). They also make your resume look unprofessional.
Structure your resume with clear sections: Contact Info, Work Experience, Skills, Education. Under Work Experience, use bullet points to show customer interactions. For example:
- Resolved 90% of customer complaints within 24 hours
Avoid vague phrases like 'helped customers.' Be specific about results and actions.