Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a dedicated and enthusiastic Junior Passenger Service Agent to join our team. In this role, you will be the frontline representative for our passengers, ensuring a seamless travel experience while assisting with inquiries and resolving issues with a focus on customer satisfaction.
Responsibilities
- Assist passengers with check-in procedures, boarding, and baggage handling, ensuring compliance with all airline policies and regulations.
- Provide exceptional customer service by addressing passenger inquiries and concerns in a timely and professional manner.
- Collaborate with team members and other departments to facilitate smooth operations and enhance passenger experience.
- Monitor flight statuses and communicate relevant information to passengers, including delays, cancellations, and gate changes.
- Handle special requests for passengers, including those with disabilities, ensuring their needs are met with care and professionalism.
Required and Preferred Qualifications
Required:
- High school diploma or equivalent.
- Strong interpersonal skills with the ability to communicate effectively in a fast-paced environment.
- Customer service experience, preferably in a hospitality or travel-related industry.
- Ability to work flexible hours, including weekends and holidays.
Preferred:
- Previous experience in passenger service or airport operations.
- Knowledge of airline procedures and regulations.
- Fluency in multiple languages is a plus.
Technical Skills and Relevant Technologies
- Familiarity with airline reservation systems and ticketing procedures.
- Basic computer skills, including proficiency in Microsoft Office Suite.
- Experience with customer relationship management (CRM) software is a plus.
Soft Skills and Cultural Fit
- Strong problem-solving skills with the ability to remain calm under pressure.
- Excellent teamwork and collaboration skills.
- Adaptable and open to feedback, fostering a culture of continuous improvement.
- Passionate about providing a positive travel experience for all passengers.
Benefits and Perks
We offer a competitive salary and a comprehensive benefits package, which may include:
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee travel benefits.
- Opportunities for professional development and career advancement.
Equal Opportunity Statement
[$COMPANY_NAME] is committed to diversity and inclusion in the workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.
Location
This role requires successful candidates to be based in-person at [$COMPANY_LOCATION].
We encourage applicants who meet some, but not all, of the qualifications to apply!