Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a detail-oriented Junior IT Support Analyst to join our dynamic IT team at [$COMPANY_NAME]. In this role, you will serve as the first line of support, assisting users with technical issues and ensuring a smooth operational experience. Your contributions will help maintain our IT infrastructure and improve overall user satisfaction.
Responsibilities
- Troubleshoot and resolve hardware and software issues for end-users via phone, email, or remote desktop sessions.
- Assist in the setup, configuration, and maintenance of computer systems and peripherals.
- Document all support requests and resolutions in our ticketing system for tracking and reporting purposes.
- Provide support for network connectivity issues, including VPN and Wi-Fi troubleshooting.
- Collaborate with senior IT staff to escalate complex issues and contribute to knowledge base articles.
- Participate in IT projects and contribute to improving support processes and procedures.
Required and Preferred Qualifications
Required:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 1+ years of experience in an IT support role or relevant internship experience.
- Basic understanding of computer hardware, operating systems (Windows and macOS), and common software applications.
- Familiarity with ticketing systems and remote support tools.
Preferred:
- Experience with networking concepts, including TCP/IP, DNS, and DHCP.
- CompTIA A+ or similar certification is a plus.
- Strong customer service orientation and problem-solving skills.
Technical Skills and Relevant Technologies
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Knowledge of remote desktop support tools and techniques.
- Basic scripting knowledge (PowerShell or Bash) is a plus.
Soft Skills and Cultural Fit
- Excellent verbal and written communication skills.
- A proactive approach to learning and personal development.
- Ability to work collaboratively in a team environment.
- Strong attention to detail and organizational skills.
Benefits and Perks
Annual salary range: [$SALARY_RANGE]
Additional benefits may include:
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Professional development opportunities.
- Flexible work hours and remote work options.
Equal Opportunity Statement
[$COMPANY_NAME] is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, or any other basis protected by applicable law.
Location
This is a remote position within [$COMPANY_LOCATION].
We encourage applicants who may not meet all the qualifications to apply, as we value diverse experiences and perspectives.