Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are looking for a motivated Junior Help Desk Analyst to join our IT support team at [$COMPANY_NAME]. In this role, you will play a critical part in delivering exceptional customer service and technical support to our users, ensuring they have the tools and resources they need to succeed. You will assist in troubleshooting and resolving technical issues while gaining valuable experience in a dynamic environment.
Responsibilities
- Provide timely and effective technical support to end-users via phone, email, and in-person
- Troubleshoot hardware and software issues, documenting solutions in the ticketing system
- Assist users with basic setup and configuration of workstations, printers, and peripherals
- Escalate complex issues to senior IT staff when necessary, ensuring smooth resolution
- Participate in onboarding new employees by setting up their workstation and guiding them through initial processes
- Maintain inventory of IT assets, ensuring that hardware and software are properly tracked
Required and Preferred Qualifications
Required:
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience
- Basic understanding of computer hardware, software, and networking principles
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a willingness to learn
Preferred:
- Experience in a help desk or technical support role, including familiarity with ticketing systems
- Knowledge of Windows and Mac operating systems, as well as common software applications
- IT certifications such as CompTIA A+, or equivalent
Technical Skills and Relevant Technologies
- Familiarity with Active Directory for user account management
- Basic knowledge of networking concepts, including TCP/IP and DNS
- Exposure to remote support tools and techniques
Soft Skills and Cultural Fit
- Strong customer service orientation with a friendly and professional demeanor
- Ability to work effectively in a team environment, supporting colleagues and users alike
- Detail-oriented mindset with strong organizational skills
- Adaptability to changing priorities and willingness to embrace new challenges
Benefits and Perks
Annual salary range: [$SALARY_RANGE]
Additional benefits may include:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and company holidays
- Professional development opportunities
Location
This position requires a hybrid work arrangement, with the expectation of being present in the office at least three days a week at [$COMPANY_LOCATION].