Company Overview
[$COMPANY_OVERVIEW]
Role Overview
We are seeking a Complaint Resolution Coordinator to join our dynamic team at [$COMPANY_NAME]. In this critical role, you will be responsible for managing and resolving customer complaints with a focus on enhancing customer satisfaction and driving process improvements. You will collaborate with cross-functional teams to ensure effective resolution of issues while maintaining the highest standards of service excellence.
Responsibilities
- Receive and investigate customer complaints, accurately documenting all interactions and resolutions
- Analyze complaint trends and root causes to identify opportunities for process enhancements
- Collaborate with internal teams, including customer service, operations, and quality assurance, to facilitate timely resolutions
- Develop and implement complaint handling procedures and best practices to improve overall customer experience
- Provide regular updates and reports on complaint resolution metrics to management
- Train and mentor team members on effective complaint resolution strategies
Required and Preferred Qualifications
Required:
- 3+ years of experience in customer service or complaint resolution roles
- Strong analytical skills with the ability to interpret data and identify trends
- Excellent verbal and written communication skills
- Proven ability to handle high-pressure situations and resolve conflicts effectively
Preferred:
- Experience in a regulated industry, such as finance or healthcare
- Familiarity with customer relationship management (CRM) tools
- Six Sigma or other process improvement certification
Technical Skills and Relevant Technologies
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with CRM software and complaint management systems
- Knowledge of data analysis tools and techniques
Soft Skills and Cultural Fit
- Strong problem-solving skills and a proactive approach to challenges
- Ability to work collaboratively in a cross-functional team environment
- Empathetic and customer-focused mindset
- Adaptability to changing priorities and a fast-paced work environment
- Commitment to continuous improvement and professional development
Benefits and Perks
Annual salary range: [$SALARY_RANGE]
Additional benefits may include:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development opportunities
- Wellness programs and employee assistance resources
Equal Opportunity Statement
[$COMPANY_NAME] is an Equal Opportunity Employer and values diversity in its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic protected by law.
Location
This role requires successful candidates to be based in [$COMPANY_LOCATION] and will involve a hybrid work arrangement, with at least 3 days a week in the office.