Can you describe a situation where you had to deal with a difficult respondent during a survey?
Behavioral
Interpersonal Skills
Conflict Resolution
Active Listening
This question assesses your interpersonal skills and ability to handle challenging situations, which are crucial for a survey interviewer who often encounters a variety of personalities.
How to answer
- Use the STAR method to structure your response: Situation, Task, Action, Result.
- Clearly describe the context and why the respondent was difficult.
- Explain the steps you took to manage the situation effectively.
- Highlight the communication techniques you used to diffuse tension.
- Discuss the outcome and any positive feedback you received.
What not to say
- Avoid blaming the respondent or external factors for the difficulty.
- Do not provide vague examples without specific actions taken.
- Refrain from indicating that you were overwhelmed or unable to handle the situation.
- Avoid discussing negative outcomes without learning from the experience.
Sample answer
“During a survey for a local health initiative in Madrid, I encountered a respondent who was initially very hostile to answering questions. I calmly explained the purpose of the survey and how their feedback would contribute to community health. I actively listened to their concerns and validated their feelings, which helped ease their frustration. Ultimately, they agreed to participate, and their responses provided valuable insights. This experience reinforced the importance of empathy and patience in survey interviewing.”
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