1 Keno Runner Interview Question and Answer

Introduction

Accuracy in calling out numbers is crucial for maintaining the flow of the game and ensuring customer satisfaction. This question evaluates your attention to detail and ability to perform under pressure.

How to answer

• Explain your method for keeping track of the numbers called and the game progress
• Discuss how you minimize distractions while maintaining focus
• Describe any tools or resources you use to assist in accuracy
• Mention how you handle mistakes if they occur
• Share experiences where your accuracy directly impacted the game experience

What not to say

• Claiming that accuracy is not important in a keno game
• Admitting to not having any specific strategies or practices
• Failing to acknowledge the importance of customer experience
• Overlooking the need for concentration and focus during busy periods

Example answer

“During my time at Mohegan Sun, I developed a system where I would repeat the numbers to myself as I called them out, ensuring I was focused. I also made sure to limit chatter with other staff during games to maintain my concentration. If I ever made a mistake, I would quickly correct myself and reassure players, helping to keep the game flowing smoothly.”

Introduction

Customer service is a vital aspect of the keno runner role. This question assesses your conflict resolution skills and ability to maintain a positive gaming environment.

How to answer

• Use the STAR method to describe a similar experience you've had
• Emphasize your approach to listening and empathizing with the player
• Explain how you would investigate the issue and communicate your findings
• Discuss the importance of staying calm and professional
• Outline how you would work to resolve the issue and ensure customer satisfaction

What not to say

• Suggesting that you would ignore the player’s concerns
• Being dismissive about the player’s feelings or frustrations
• Admitting to not having dealt with such situations in the past
• Failing to demonstrate the importance of customer service

Example answer

“In a previous role at a local casino, a player once became upset over a misunderstanding about the number of calls made. I calmly listened to their concerns and assured them I would look into it. I verified the game progress and explained the situation clearly to the player, which helped to ease their frustration. I learned that maintaining professionalism and showing empathy is key in these situations.”