Key Responsibilities
- Track and report space releases with providers, ensuring alignment with carrier allocations and carrier strategy.
- Escalate issues as necessary and execute solutions.
- Track booking status and overdue CRDs, ensuring timely follow-ups.
- Strengthen relationships with agents, fostering local and regional connections with shipping lines, NVOCCs, and procurement teams across China and Southeast Asia.
- Escalate operational and commercial issues where necessary to ensure clarity and resolution.
- Develop market expertise to serve as a key reference for designated trades, executing the defined carrier strategy.
- Support the business with rate queries to ensure correct invoicing and margin calculations.
Skills, Knowledge and Expertise
Soft Skills
- Analytical Thinking: Capacity to structure unstructured data for meaningful insights and decision-making.
- Multi-tasking: Ability to prioritise effectively in a fast-changing, dynamic environment.
- Problem-solving & Decision-making: Strong initiative to address challenges with informed, timely solutions.
- Organisational Skills: Ability to manage competing deadlines efficiently.
- Interpersonal & Communication Skills: Strong ability to engage with and build relationships internally and externally, adapting communication styles for different audiences.
- Collaboration: Team-oriented mindset, sharing ideas and resources while fostering trust.
- Resilience: Ability to manage setbacks with a positive, solutions-driven approach.
- Learning Agility: Adaptability to new situations and ability to quickly acquire new knowledge.
- Initiative: Proactive approach to problem-solving and addressing inefficiencies.
Technical/Competency Skills
- Understands the shipping Industry, knowing technical terminology used by stakeholders as well as the cost and revenue components of carriers.
- Knows about the end to end transport of cargo, understanding the operational elements.
- Ability to take on unstructured data and be able to structure it in a meaningful way so that conclusions and decisions can be taken using Google Sheets or Excel.
