Customer Support Representative - Ontario

We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day. We believe every student deserves access to the best education possible. We wake up every day on a mission to care more about our schools, our educators, and the impact they have.

Requirements

• Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most.
• Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and nothing falls through the cracks.
• Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient.
• Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience.
• Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community.
• Document and escalate technical or systemic issues, working as the 'eyes and ears' on the ground to help our product team prioritize what to fix next.

Benefits

• 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
• Quarterly social budget
• Health insurance