Customer Support Representative - Nova Scotia

We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day. As we continue to scale, we need someone who thrives in a fast-paced environment and takes pride in solving real-world problems for our community.

Requirements

• Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most.
• Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and nothing falls through the cracks.
• Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient.

Benefits

• 18 days of PTO
• 8 days of paid sick leave
• US Federal holidays
• Option to purchase up to 5 additional days per year
• Quarterly social budget
• Health insurance