Application Support | BRO

We have an exciting midshift opportunity available for an Application Support. Work from home or the office – you choose!

Requirements

• NetSuite Administration & Support
• Troubleshoot saved searches, workflows, dashboards, roles, and permissions
• Maintain data accuracy and support regular data hygiene tasks
• Assist with configuration changes, testing, and small enhancements
• Monitor system performance and proactively identify issues
• Shopify Support
• Manage and support Shopify operations including product listings, pricing, inventory sync, and order flow into NetSuite
• Troubleshoot checkout issues, customer account problems, and app integrations
• Ensure Shopify data remains consistent with NetSuite through Celigo
• Celigo Integration Management
• Own the NetSuite ↔ Shopify integration via Celigo
• Monitor integration flows daily to ensure accurate syncing of orders, inventory, fulfilment, and customer data
• Diagnose and resolve sync errors, mapping issues, and flow failures
• Maintain documentation of integration behavior and exception handling
• Escalate complex issues to Celigo support when required
• HubSpot Support
• Support sales and marketing teams with CRM issues, permissions, and workflow logic
• Troubleshoot lead routing, form submissions, and sync behavior with NetSuite
• Assist with dashboards, reports, and user configuration
• Documentation & Continuous Improvement
• Maintain clear documentation for system processes, integrations, and troubleshooting steps
• Create user-friendly guides for staff
• Identify opportunities to improve workflows, automation, and data quality
• Support the IT Manager with digital transformation initiatives

Benefits

• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers