Senior Network Architect, IT - Serbia - Remote

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates, and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,000 experts, bright thinkers, dreamers, and doers, and together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives, and we are looking for others who value this same pursuit.

What the IT Department does at Worldwide

The IT department is made up of seasoned professionals united in one common goal to keep Worldwide’s technical infrastructure operating at the highest levels for our employees and our customers. We are a global team comprised of numerous professionals, including cybersecurity, artificial intelligence, IT helpdesk, application support, and more.

What the Senior Architect Does at Worldwide

The Senior Architect role is responsible for global Information Technology (IT) architecture. This includes recommending standards, working with business leaders to determine solutions, and implementing and managing IT infrastructure projects at a global level. This individual must understand the intricacies and relationships of diverse technology stacks, including infrastructure hardware and software, cloud services and cloud compute, security platforms, authentication mechanisms including biometrics, system and process automation using scripts or other tools, and reporting systems. Utilizing this knowledge and experience, this individual will be required to plan and execute future technology projects based on business needs and emerging trends. This person must have expert-level technical expertise in order to lead IT projects, including experience in all project phases such as design, testing, implementation, validation, and operations. They are responsible for providing technical advice and guidance to IT and business leaders; experience in presenting business cases at the executive level is a plus. This position requires a combination of expert technical and strong communication skills with the ability to effectively prioritize, multitask, and oversee a wide variety of global projects in the US, international, and Commonwealth of Independent States (CIS) regions. The individual must demonstrate significant technical expertise in enterprise systems and be a self-starter with a passion for IT infrastructure, a high level of flexibility, commitment, and a sense of ownership.

What you will do

• Scope, define, and execute on the IT strategy, partnering with IT and business leaders

• Manage the evolution of technical solutions hosted internally or externally, whether managed by Worldwide Clinical Trials and/or by vendors on Worldwide Clinical Trials’ behalf

• Provide technical expertise and guidance for the Worldwide Clinical Trials compute environment, including but not limited to:

  • Systems design, implementation, and support of VMWare, Citrix, SAN, DFS, DHCP, backup, server standards, Microsoft Azure, Active Directory Federation Services (ADFS), Active Directory Certificate Services (ADCS), Windows Server, and Windows PC imaging, patching, and maintenance

  • Authentication systems design, implementation, and support utilizing two-factor authentication, tokens, and biometrics

  • Security system design, implementation, and support utilizing Microsoft Defender and other security tools

  • Systems management utilizing Microsoft Active Directory, Group Policy Objects (GPOs), Microsoft Defender, System Center Configuration Manager (SCCM), and Microsoft Intune

• Define and revise IT architecture standards as needed

• Implement and maintain IT infrastructure projects, keeping milestones on target and providing regular updates, communication, and guidance to teams and upper management as appropriate

• Provide Tier 3–4 support for day-to-day management of infrastructure solutions, both internal and external (cloud), including Dell storage, servers, network connectivity, SAN, and backup

• Facilitate and manage effective monitoring and auditing of IT and security audit logs and other security-related systems; investigate and escalate incidents, including documentation, reporting of events, and preventative actions

Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

What you bring to the role

• Flexible, adaptable, and able to work under pressure

• General knowledge of cloud service providers and basic cloud architecture

• Knowledge of Computer System Validation (21 Code of Federal Regulations (CFR) Part 11, Good Practice (GxP))

• Proficiency in all Microsoft Office applications, including Word, Excel, Visio, and PowerPoint

Your experience

• 10+ years of experience managing and/or designing enterprise environments (including VMWare, Citrix, Windows Server 2008R2/2012R2, SCCM/Windows Server Update Services (WSUS), Active Directory, SAN, disk‑to‑disk backup systems, and/or Cloud Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)), preferably in a global role; 7+ years of experience acceptable with a bachelor’s degree in IT, engineering, or sciences

• Strong understanding of TCP/IP, Virtual Private Network (VPN), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and related technologies

• Strong troubleshooting capability for complex enterprise technical issues

• Strong understanding of infrastructure services such as Active Directory, SCCM/WSUS, GPOs, ADCS, Lightweight Directory Access Protocol (LDAP), DNS, DHCP, Simple Mail Transfer Protocol (SMTP), VPN, and Internet Information Services (IIS); experience in technical administration

• Scripting experience in Microsoft PowerShell or an equivalent language

• Willingness to manage network and datacenter maintenance or emergencies during non-business hours, evenings, and weekends

Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

Why Worldwide

At Worldwide, we balance fun with the serious business of changing lives. We have a values-driven culture that is built from the ground up. We empower our team members to treat every clinical trial like a patient’s life depends on it – because it does. Our leaders are in the trenches with you - committed to advancing science and moving mountains for our customers. 

Interested in hearing more about Worldwide or our roles? Check out our careers page at www.worldwide.com/careers!

Architect

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.