Canada only- Serve as a primary communication point for Spanish-speaking caregivers and staff
- Conduct outbound follow-ups regarding:
- Annual training requirements
- License and certification renewals
- Missing documents and compliance items
- Timesheet and clock-in/clock-out discrepancies
- Answer inbound calls and assist caregivers with general questions and scheduling concerns
- Monitor caregiver compliance and provide timely updates to management
- Assist with shift coverage coordination and scheduling support as needed
- Maintain accurate records and update caregiver information in the CRM/system
- Support administrative operations related to healthcare staffing and caregiver management
- Coordinate with office staff to ensure smooth communication and workflow
- Provide professional and compassionate customer service to caregivers and clients
Hard Requirements:
- Fluent in both English and Spanish (spoken and written)
- Minimum 2–3 years of experience in healthcare administration, home care support, customer service, or virtual assistance
- Experience handling high-volume phone calls and caregiver/client communication
- Strong understanding of compliance follow-ups, scheduling, and documentation management
- Experience working with healthcare or home care systems (experience with HHA Exchange is highly preferred)
- Strong organizational and multitasking abilities in a fast-paced environment
- Excellent written and verbal communication skills
- High attention to detail and ability to maintain accurate records
- Comfortable working independently while managing multiple priorities
Schedule:
HOURS/WEEK:
- 20 hours per week
SCHEDULE:
- Monday to Friday
- 9AM - 1PM Eastern Standard Time Zone
Offer:
OFFER:
- Weeks 1–6: $5 USD/hour
- Weeks 7-12: $6 USD/hour
- Weeks 13 onwards: $7USD/hour
Philippines only
Pakistan only
AU, CA + 2 more